Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Hello, We do not include invoices or delivery notes in our packages because most of our orders are gifts. Your invoice is available in your personal space on the website. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2024
Delivery as expected except for missing welcome gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2024
Efficient customer service and a quick and compliant shipment to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2024
Fast delivery as usual, well-structured website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2024
Well arrived and in good condition!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2024
Good site, fair prices and timely delivery
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Response from Kanata
Thank you Kevin
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2024
Very high shipping costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2024
So far, I had no problem, but there was an error with the delivered item. I checked my order, it was not me who made a mistake.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2024
The packages are perfectly wrapped but the shredded paper leaves a lot of dust on the products and if you are not careful when unpacking, you get it everywhere…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2024
Easy to order, secure fast delivery, and all items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
Product conforms to our expectations and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2024
This is my 2nd order on the site, which is very well designed to find what you are looking for. A little disappointment because sometimes you can't find what you came for. I wanted a bottle of sortilege, like in a previous order, but impossible to get it individually this time. Let's see the positive: it gave me the chance to try another brand :)
The delivery is very fast, everything is well packaged, it's a pleasure.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2024
The lollipops were all melted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
Satisfied with the order to delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2024
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2024
Fast delivery, courteous communication for a quality Whisky !! I recommend to enthusiasts!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2024
Small hiccup in the delivery content: the same reference for 2 different products and did not receive the one ordered. Another small hiccup: the person who took over the issue went on leave without leaving instructions. Call to customer service: very responsive, very friendly, apologized, and made an appreciated commercial gesture
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2024
I am very satisfied with my order.
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Response from Kanata
Thank you for your feedback Conrad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2024
no response to my questions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
GREAT SELECTION FROM CANADA, PRETTY GOOD PRICES FOR BEER. DOWNSIDE IS THE TRANSPORT WAS HIGH 67EURO TO SHIP TO ROMANIA
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2023
difficulties in addressing the package to a friend.. I had to call to correct the recipient..
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Response from Kanata
Hello, usually our process allows you to easily choose a delivery address different from the billing address. We apologize for the inconveniences encountered and we are constantly striving to improve our system to ensure an optimal customer experience. We are glad to have been able to respond to your call and quickly resolve the issue. Have a nice day, and best wishes. Emilie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
Fast shipping and response from customer service. They told me that the package had arrived at the wrong place and I struggled to retrieve it and the person did not have it for Christmas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
efficient site and easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Hello to the team it's not against you, but against Chronopost they are not serious and should perhaps monitor their employees a little more. Because the package from December 10 I did not receive, because they lost it. But for Kanata, a big thank you for your seriousness. You reacted well by sending me another package, which is not complete but I understand because there were stock shortages in the meantime. But during the end of year celebrations, it's understandable the products are so good congratulations to all of you. Happy holidays to the team.
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Response from Kanata
Hello, We understand your dissatisfaction following the first delivery with Chronopost. During busy periods like the end of year celebrations, there can be some issues with carriers. We are glad to have been able to react quickly by sending you another package, even if it was not complete due to temporary stock shortages. We are pleased that despite these unforeseen events, you enjoyed our products. We would like to thank you for your understanding and support. Best wishes! Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2023
Site ok.
But delivery method and bottle protection need to be reviewed.
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Response from Kanata
Hello, We are sorry that your first package was damaged during delivery. During the end of year period, packages can be mishandled by delivery services. However, we strive to protect our bottles as best as we can during shipping. Despite the inconveniences related to delivery, we sincerely hope that you still enjoyed the beers you received. Best wishes! Emilie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
It's for a gift.
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Response from Kanata
Thank you Laurence. Do not hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Perfect package in accordance with the order
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Response from Kanata
Thank you Didier. Do not hesitate to clarify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐ Have a great holiday season
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
compliant products
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Response from Kanata
Thank you Jf F. Don't hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
Order and delivery were fast. Just need to put it under the tree!!
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Response from Kanata
Thank you Marie Josèphe. Enjoy your order under the tree!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2023
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Good for escaping to Canada
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2023
Okay for the delivery and the product.
But don't give the impression on the site that delivery is free if the order amount goes beyond €100
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2023
fast delivery - extremely well packaged products (especially the bottles)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2023
Nice choice of products, quite reasonable prices, simple ordering process. However, gift wrapping requested and it was just a brown paper bag. But for everything else, great experience, I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy to use site and rather cheerful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2023
The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2023
The products are very good and the prices are interesting.
The issue is the packaging. On one of my 2 orders, I received a package that was perfect on the outside but inside, the packets of cookies had been forced in.
No possibility to protest the sales conditions require opening the package at the parcel relay. This is something no one does with a package that is perfect on the outside
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Response from Kanata
Thank you for your feedback and understanding I will pass it on to the shipping department to find a packaging solution regarding the cookies Have a nice day
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