Customer reviews of Kanata

Nothing to say 4

Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!

Works well. Price a bit high.

Easy to use

Easy to use site, deadlines respected, package well wrapped!

Speed, meets my expectations

The cheese has exceeded the expiration date

Box filled with small pieces of paper to compact the contents, the package is unlikely to break. A personalized message left by a Kanata employee written on the box, it's cute and it feels good. Only downside, I had ordered a personalized birthday message but they got the names wrong, it's a shame.

Everything would have been perfect if it hadn't been for missing important information... Like on the bison terrines. Which are not made in Canada but in France... Small disappointment at delivery. Aside from this little inconvenience, the terrines are excellent and the wines too

Good original products and good service, prices a bit high but it comes from far ^^

Navigation on the site: it's simple and clear, the items are sorted under different categories so it's possible to find them through several entries, it's practical; cool delivery, on time, with a little personalized message inside, thank you!

Satisfactory

-

It was incredible, the only little thing I could say is that paying by bank transfer takes long to be verified. But overall you are awesome. Great Canadian whiskey.

Nothing to say always well served, fast delivery, excellent product, and always a little surprise on the box always a pleasure to discover it

Quality products, good tastes, I could have given 5 stars, but I did not receive the promised surprise gift despite an unsuccessful complaint

A little late

Good products, top and responsive after-sales service, fast shipping. A bit excessive cost
Overall, a site to recommend

Excellent products overall.

nothing to say this time, too bad that during a previous dispute, I was never answered!

A little note left on the 2 boxes is always nice! :) However, I was surprised to see that on all the cardboard compartments with 3 bottles, one bottle out of 3 was systematically turned upside down (cap down). The entire order, apart from the complimentary maple water, was only beer. In total, since it was a large order, a good ten bottles were turned... Why?... The argument of space is not valid since it is exactly the same boxes and arrangements as my previous orders and they are made for it (And once again I thank you for this attention). First time I see this on all my orders... You have excellent products, don't ruin them like that! It's not good for the oxidation of the beer so I hope this will be avoided in the future knowing the quality of delivery and products. In summary, bottles of beer turned in the box, that's a no. The quality of the products and delivery is always a YES. PS: Slightly disappointed not to have been able to order Don de Dieu but I will make up for it as soon as it is available! ;)

Fast delivery and impeccable packaging

Fast delivery, I only regret that some items are (often) unavailable.

Hello I found that the consumption date of the cheese curds was quite short (27/02) otherwise everything else was very good!

Used to peated whisky, this is a 180-degree turn. Not unpleasant, a good discovery

the speed of shipping, impeccable, but the product quite average !! having lived in Canada, I hoped to find the taste of poutine closer, a bit disappointed.

Very clear site, easy to place an order, really short delivery time and serious tracking but the expiration date of the Poutine cheese is really too short.

Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.

I was looking for a very specific item. I quickly found it on this site at a very affordable price. I received my package quickly, the quality is there. I am delighted with my purchase.

I like the site, but it's not practical with a phone.

I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.

A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.

Fast and efficient service! But two products are missing

Fast and perfect delivery. The products offered are good. I was able to introduce a bit of Canada to my family in France without having to spend a fortune on shipping from Canada.

Very good site. Quick response. Fast order processing and deadline respected. I recommend.

no comment

Delivery, very fast shipping and well packaged, unfortunately for me, Swiss Post, which acts as customs for packages, shows its incompetence by blocking the package from 12/23/2021 to 1/4/2022 just to send a customs invoice for the alcohol.

A bit expensive

Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!

Simply: good.