Customer reviews of Kartlight

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 165 published reviews
5 143 87% 4 12 7% 3 7 4% 2 1 1% 1 2 1%

4 star reviews

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LIONEL R.
Rating: 4 out of 5
following a purchase from 20/03/2025
excellent system and the person on the phone very competent and nice
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Response from Kartlight
Thank you for your positive feedback. Looking forward to seeing you again soon
D
Didier D.
Rating: 4 out of 5
following a purchase from 09/11/2024
The site lacks an order tracking platform. It's a shame. You have to wait for an email from the post office to know that the parcel has been delivered.
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Response from Kartlight
Hello, we don't send out much follow-up information, but we don't want to disturb our customers too much. They are only sent at key stages:
1 - order and payment acknowledgement
2 - order processing
3 - shipping.
Customers can contact us at [email protected] and we reply within a few hours on working days. There are also 2 telephone numbers which we answer on working days. Hoping to have provided you with some clarification.
R
romain M.
Rating: 4 out of 5
following a purchase from 04/12/2023
Good product, the only downside being the quality of the 3D printing plastic, which I think needs to be reviewed. Perhaps a fixing system for the battery?
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Response from Kartlight
Thank you for your feedback. It's true that 3D printing gives a handmade look, and some customers appreciate it more than others. The battery fixing system has been studied and there are so many different cases that we haven't found a universal solution. The fact that the battery is free means that it can be positioned wherever you like, depending on how the board is hung.
G
Gilles F.
Rating: 4 out of 5
following a purchase from 24/11/2023
Cheap plastic, but great lighting, that's what we want.
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Response from Kartlight
Thank you for your appreciation, in fact the plastic is a plant-based plastic printed with a 3D printer, which gives it that more artisanal look, but it's a robust plastic and much cleaner than other plastics.
G
Guy S.
Rating: 4 out of 5
following a purchase from 25/09/2023
It's a shame not to supply the 1-meter mini usb cable.
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Response from Kartlight
Thank you for your note. It's true that we don't supply the micro USB charging cable to avoid adding wires to the wires that many customers already have, but it's offered in the accessories at €4 incl. VAT. Some customers order the magnetic cable for even easier recharging.
J
Jacques P.
Rating: 4 out of 5
following a purchase from 15/06/2023
Lighting a little below expectations
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Response from Kartlight
Thank you for your note. If you could describe what you feel is lacking, that would help us improve, if possible, of course.
I
Isabelle M.
Rating: 4 out of 5
following a purchase from 10/05/2023
Order placed well Delivered quickly
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Response from Kartlight
We are delighted that your order was delivered quickly and that you enjoyed your shopping experience at Kartlight. Thank you for leaving us a review!
S
Sylvie L.
Rating: 4 out of 5
following a purchase from 01/04/2023
The rendering is just as I expected: perfect! But the system for recharging the battery should be explained when you buy, because I don't find it easy. Otherwise nickel. I love it!
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Response from Kartlight
Thank you for your opinion, and we agree that the charging system is a bit restrictive, but that's the principle of an autonomous system: you have to recharge it from time to time. To make charging easier, we recommend the magnetic charging cable, which stays behind the panel and enables immediate connection for recharging.
M
Marie Laure L.
Rating: 4 out of 5
following a purchase from 08/12/2022
Product as described. Very well packed.
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Response from Kartlight
Thank you very much for your comment, Marie Laure. We are delighted that you appreciate our products and services.
A
Alain G.
Rating: 4 out of 5
following a purchase from 25/11/2022
the expected lighting effects are exactly what you'd expect. The only drawback is that the lighting control by telephone doesn't always respond on the first try.
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Response from Kartlight
Thank you for your feedback. Indeed, the Bluetooth link can take 1 to 5 seconds to connect to the lamps. It also depends on how many lights are in the same group. Once the smartphone is connected to the lights, the command is immediate. Upgrades should improve connection speed while adding more and more features. Sincerely AK from Kartlight
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Laurent G.
Rating: 4 out of 5
Very good, but another model with a remote control would be perfect.
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Response from Kartlight
Thank you for your comment. There is an application that runs on Android. We can send it to you. It is currently being tested for iOS. Other solutions are coming soon...
L
Laurent G.
Rating: 4 out of 5
following a purchase from 10/01/2021
Very good, but another model with a remote control would be perfect.
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