Customer reviews of Kiwi Saint Tropez

9,3 /10

Based on 1 503 published reviews

5 1 270 84% 4 106 7% 3 42 3% 2 32 2% 1 53 4%

Summary of reviews

Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.

Reviews 1 and 3 stars

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Annie B.

Published on 07/04/2021 à 09h56

The item does not match the photo, I returned it

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Response from Kiwi Saint Tropez Published on 02/05/2021

Hello, we are sorry to hear that you were disappointed with your product. If we can help you, please do not hesitate. Best regards

Ms J.

Published on 01/04/2021 à 14h18

I did not get my order ! Please I need to know where it is!!!

Response from Kiwi Saint Tropez Published on 02/04/2021

Dear Jessica, On the tracking it appears that your parcel has been delivered the 01/04. Can you confirm ? Best regards

Nicolas M.

Published on 28/03/2021 à 17h13

Very reasonable delivery times

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Response from Kiwi Saint Tropez Published on 02/04/2021

Thank you for your feedback :) Have a nice day

Bernard B.

Published on 23/03/2021 à 14h59

FINISHING OF T-SHIRTS

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Response from Kiwi Saint Tropez Published on 23/03/2021

Hello, We did not quite understand your feedback. Do you have a comment on the finishing of our t-shirts? Best regards

Simon

Published on 23/03/2021 à 09h06

Delivery ok but a bit disappointed with the quality of the clothes

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Response from Kiwi Saint Tropez Published on 23/03/2021

Hello, Thank you for your feedback, which product disappointed you? Best regards

Alain V.

Published on 02/03/2021 à 13h41

Package shipped not in accordance with the order. Size M instead of L ordered. Return to sender

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Response from Kiwi Saint Tropez Published on 23/03/2021

Hello, sorry for this error in preparing your order, our customer service will resolve your issue as soon as possible. Best regards

Latifa K.

Published on 23/02/2021 à 16h26

Hi, this is the second time I order from the kiwi website. My first order was great but my second order I received three t-shirts in the wrong size. I ordered XL and received S. :( so sad

Response from Kiwi Saint Tropez Published on 26/02/2021

Dear, It appears tat you have ordered, one tshirt in XXL and 3 tshirts in small, please have a look on your invoice. Do not hesitate to contact us if you want to make exchange for the size. Best regards

Danielle D.

Published on 16/02/2021 à 22h24

I didn't get one of the bikini tops and one got kinda bent... disappointed

Response from Kiwi Saint Tropez Published on 17/02/2021

Hello, We are very sorry to hear that you had a problem with your order, did you contacted the customer service for this situation? [email protected] Best regards ?

Agata B.

Published on 11/02/2021 à 15h38

My son is 14 years old and we bought size 16, and the swimsuits are small! I live in the Dominican Republic and it's very difficult to change them (at least in size). Thank you

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Response from Kiwi Saint Tropez Published on 12/02/2021

Hello, oh no... we are sorry to hear that the swimsuits do not fit you, it is possible to make an exchange but it is true that postal shipping from the Dominican Republic is complicated. You know that we remain available by email [email protected] or phone +33979715188 if you need assistance for your exchange.

Amélie

Published on 11/01/2021 à 10h38

Very very nice down jacket but it is very thin, and does not seem very sturdy

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Response from Kiwi Saint Tropez Published on 17/02/2021

Thank you, we will pass your opinion to our production service. Have a nice day

Christiane S.

Published on 02/12/2020 à 15h53

I am really sorry but I am not satisfied at all. I placed an order about ten days ago for around 70 euros and I still haven't received anything. I had to write to customer service who informed me that my package has disappeared... I can't reach anyone by phone and I can't respond to their email (which must be automatic...)

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Response from Kiwi Saint Tropez Published on 02/12/2020

Hello, we are sorry to hear that you had an issue with your delivery. Our customer service is open from Monday to Friday from 8:30 to 11:00 due to the current situation in France. I have just retrieved your order number, so I can check on your order tomorrow to find a solution. Please excuse us in advance, we will resolve this issue as quickly as possible so that you are satisfied. Best regards.

Thonnon M.

Published on 12/11/2020 à 16h29

Hello, I am your very old and loyal customer and I usually bought my swimsuits in the store in Paris 6th. Due to health issues, I can no longer go there for more than two years. I have therefore decided to order them online. However, I am unable to try them on. For this reason, I am only moderately happy with the last order. Moreover, I find that your swimsuits from before were prettier. But that's my subjective opinion. Best regards.

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Response from Kiwi Saint Tropez Published on 16/11/2020

Hello, we are sorry to hear that you are not completely satisfied with our products. Did you see that a free return label is in your package? Best regards.

Fabienne B.

Published on 11/08/2020 à 17h26

The order was not in accordance with my request. Very responsive customer service. Quick refund.

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Response from Kiwi Saint Tropez Published on 02/09/2020

Hello, Sorry for this preparation error .... Have a nice day

Véro

Published on 01/07/2020 à 09h47

One-piece swimsuits are only lined at the bottom.

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Response from Kiwi Saint Tropez Published on 01/07/2020

Hello, Thank you for your feedback. Indeed, the one-piece swimsuits are lined only in the areas that cannot be transparent when wet. This also allows for a swimsuit that dries faster. Have a nice day.

Ppz

Published on 20/05/2020 à 09h36

DISAPPOINTED BY THE COLOR

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Response from Kiwi Saint Tropez Published on 20/05/2020

Hello, Did you find that the color was not in accordance with the photo? Thank you for your feedback

Kiwi Boutiques

For over 40 years, Kiwi Saint-Tropez has been an iconic swimwear and ready-to-wear brand, renowned for its craftsmanship, quality, and distinctive style inspired by the French Riviera. Founded in the heart of the legendary village of Saint-Tropez, the brand has established itself as a must-have reference in beachwear fashion, offering collections that combine elegance, comfort, and modernity. Our swimwear for women, men, and children is designed to suit all body types, with carefully crafted cuts and durable materials, perfectly suited both for days by the sea and for the most active holidays. We also develop ready-to-wear and accessories lines that extend the Kiwi summer spirit beyond the beaches, for a relaxed yet refined style all year round. Each season, our teams create exclusive prints and original color palettes to offer ever-renewed collections, true to the sunny and convivial spirit of Saint-Tropez.

12 rue François Arago
83310 Cogolin

0979715188

[email protected]

444 372 288 00019

https://kiwi.fr/