Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
A lot of product - a bit expensive, but beautiful quality
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Response from Kiwi Saint Tropez
Hello Mrs. Ayache,
Thank you for your message.
We are delighted that everything suits you.
Our sales will start on the 12th.
Have a nice day.
Best regards,
Customer service
C
Cyrille D.
Rating: 4 out of 5
following a purchase from 22/07/2026
Ok
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Response from Kiwi Saint Tropez
Hello Mr. Duvergne,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
Customer service
A
Angelika T.
Rating: 1 out of 5
following a purchase from 19/07/2026
Non ricevo l'etichetta di reso chiesta 10 giorni fa
Response from Kiwi Saint Tropez
Buongiorno signora,
Non appena ci ha segnalato il problema, abbiamo contattato la società che gestisce i nostri resi.
Infatti, poiché il bug non è ancora stato risolto, abbiamo chiesto loro di rimborsarle le spese di spedizione.
Provvederemo al reso senza passare attraverso di loro.
Cordiali saluti,
N
Nathalie P.
Rating: 1 out of 5
following a purchase from 29/06/2026
It is outrageous to have to bear shipping costs and even more. In short, on an order of 49 euros, I lose a total of 13 €. If I could have put zero, I would have done it.
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Response from Kiwi Saint Tropez
Hello Mrs. Penning,
Shipping costs to Belgium are free for orders over 70 euros.
As stated in our general sales conditions, return costs are the responsibility of the customer.
We are sorry that you did not see this information before placing your order.
Have a nice day.
Best regards,
the customer service.
C
Catherine M.
Rating: 4 out of 5
following a purchase from 02/07/2026
The alert on the product availability worked well ... So I was able to benefit from the sales on the desired model :)
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Response from Kiwi Saint Tropez
Hello Mrs. Martin Hervochon,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
C
Caroline T.
Rating: 1 out of 5
following a purchase from 13/06/2026
Given the prices of swim shorts, it's incomprehensible that you still have to pay so much for a return. On the other hand, the swim shorts were shiny, which I didn't find nice at all.
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Response from Kiwi Saint Tropez
Hello Mrs. Tytgadt,
Thank you for your message.
We are sorry that the swim shorts do not suit you. Indeed, our returns are chargeable.
We have a few stores in Belgium.
Have a nice day.
Best regards,
Customer service
M
Marlise S.
Rating: 1 out of 5
following a purchase from 03/06/2026
I regret to say that my opinion is negative: I had ordered two swimsuits: the first in size 3 and the size 4 for the second. You sent both swimsuits in size 3 and the first one fits me but the second one is too small for me! I tried to do what was necessary to return it but it turned out too complicated and I therefore gave up! Furthermore, Swiss Post sent me a customs bill of 25 francs!!! This import was not announced to me at the time of the order. There you go, I regret it, I knew your items because I had bought them in Cogolin at your store and I thought I could still enjoy your items that I have always appreciated for their good quality. But I will never make an online purchase again... too bad because I probably won't have the chance to come to your stores in France. Best regards. Marlise
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Response from Kiwi Saint Tropez
Hello Mrs. Suter,
We acknowledge receipt of your message.
We have just sent you an email with a return label for the swimsuit sent in size 3 instead of size 4.
Orders outside the EU are billed excluding tax (you did not pay our 20% VAT) but customs fees apply. Please find attached what is stated on our site
"1.2 – For any order outside metropolitan France, you are considered the importer of the products. Customs duties, local taxes or additional fees may be required according to the regulations of your country. These fees do not depend on KIWI and remain your responsibility. We advise you to inquire with your local authorities before ordering."
We hope we have answered your request.
Best regards,
A
Aurelien R.
Rating: 1 out of 5
following a purchase from 14/05/2026
I bought a beach towel. It seemed to me that the pricing policy was set given the quality of the products and a few days later I found the same product at half price online. I got scammed.
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Response from Kiwi Saint Tropez
Hello Mr. Royer,
We celebrated Kiwi's birthday for 4 days like last year. The items were at -30%. On which site did you see a promotion at -50%?
If the item has not been used or washed, you can return it to us. You will be refunded.
We hope we have answered your request.
Best regards,
Customer service.
L
Laurence D.
Rating: 4 out of 5
following a purchase from 24/05/2026
Top
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Response from Kiwi Saint Tropez
Hello Mrs. De la chapelle,
Thank you for your kind message.
We are delighted that everything suits you.
We wish you an excellent day.
Best regards,
Customer service
E
Emilie P.
Rating: 1 out of 5
following a purchase from 29/05/2026
I still haven't received the 2 Emilie Potter swimsuits. I am unhappy. No progress on the delivery link. I wish to be refunded if I am not delivered 06 09 16 39 75
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Response from Kiwi Saint Tropez
Hello Mrs. Potter,
We opened an investigation with the Colissimo customer service on the day you contacted us regarding the delivery of your package (on 9/6). We followed up on 10/6 at 8:32 AM, on 11/6 at 2:11 PM, on 12/6 at 10:47 AM, on 15/6 at 11:33 AM, and today at 12:29 PM. The package has not yet been located. We offered you a refund during our phone conversation this morning. You replied that you preferred to receive the package. Another shipment is not possible as we no longer have these items in stock.
Have you changed your mind and would you like the refund?
Thank you for keeping us informed. Best regards,
E
Emily L.
Rating: 4 out of 5
following a purchase from 05/01/2026
The clothes are lovely, the delivery etc fine and the customer service good however, the website not so and could do with a lot of improvement,
Response from Kiwi Saint Tropez
Dear Ms Lazenby,
Thank you for your message.
We are glad that everything was perfect
Have a nice day.
Regards,
V
valerie G.
Rating: 1 out of 5
following a purchase from 18/10/2025
Shipping costs at purchase and shipping costs for return!!! So increased purchase cost Very uncommercial approach.
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Response from Kiwi Saint Tropez
Hello Mrs. Gaignard,
Shipping costs are free from a certain order amount.
As stated in our general sales conditions, return costs are free in France for exchanges or gift vouchers.
We hope we have answered your request.
Have a nice day.
Best regards,
Customer service
L
Laure R.
Rating: 4 out of 5
following a purchase from 01/04/2026
Fits well
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LUCIANA C.
Rating: 1 out of 5
following a purchase from 17/03/2025
Ottima borsa ....buona fattura!
Response from Kiwi Saint Tropez
Buongiorno,
grazie per il suo messaggio.
Siamo lieti che la borsa sia di suo gradimento.
Le auguriamo una buona giornata,
Cordiali saluti,
Il servizio clienti
V
Valérie C.
Rating: 4 out of 5
following a purchase from 24/07/2025
The swimsuits are small and I realized it too late
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Séverine W.
Rating: 1 out of 5
following a purchase from 13/08/2025
Way too expensive for mediocre quality
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Response from Kiwi Saint Tropez
Hello Mrs. Wollbrett,
We have just received the message regarding the problem with the swimsuit.
We are sorry for what happened.
When a customer contacts us, we always find a replacement or refund solution.
Sometimes we just ask for a photo, sometimes we send a label for the return of the item.
Just send the request to [email protected]
Best regards,
I
Isabelle B.
Rating: 4 out of 5
following a purchase from 16/03/2026
Very well thank you
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Response from Kiwi Saint Tropez
Thank you very much for your feedback
We are delighted that your experience has satisfied you!
F
Fatima C.
Rating: 4 out of 5
following a purchase from 15/02/2026
Very beautiful quality and very beautiful products, I recommend ++++
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Response from Kiwi Saint Tropez
Thank you very much for your lovely message.
We are delighted that the quality and our products please you so much! Your recommendation touches us immensely and motivates our entire team.
F
Françoise B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Product quality and delivery speed
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Response from Kiwi Saint Tropez
Thank you for your positive feedback!
We are happy that the quality of our product and our delivery service met your expectations.
R
RENE G.
Rating: 4 out of 5
following a purchase from 11/02/2026
Good.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
We are delighted that you are satisfied.
L
Leslie L.
Rating: 1 out of 5
following a purchase from 04/02/2026
I ordered two identical small pouches for two little sisters for their birthday, I received two different pouches, nothing to do very disappointed
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Response from Kiwi Saint Tropez
Hello,
We have checked your order and it is a black bag ordered in a single copy. Perhaps you are referring to another order?
If there was an error in your package, please do not hesitate to contact us by email at [email protected] so that we can send you the correct item.
C
Claus Holm L.
Rating: 1 out of 5
following a purchase from 04/02/2026
No I’m not satisfied because I didn’t receive my parcel yet, even if it says on the tracking number that my parcel is delivered, but it was not delivered to me or to any of my neighbours. Sadly you are using German DPD as logistic and by them the parcels get often delivered in the wrong addresses or don’t delivered at all. Most of their delivery drivers don’t read. And don’t speak German / English so they just don’t care …
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Response from Kiwi Saint Tropez
Hello,
We understand your frustration and sincerely apologize. Following our exchanges on WhatsApp, we have been able to open an investigation with the carrier to locate your parcel. We will do our best to resolve this issue as quickly as possible.
P
Pascale
Rating: 4 out of 5
Fast shipping. Easy return. Minor downside. Shipping costs are not refunded.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Delivery in mainland France is free for purchases over €50. We do not refund shipping costs, as they have been spent on the shipment of your package.
M
Michael T.
Rating: 1 out of 5
I still have not received my order, many weeks after placing it.
Response from Kiwi Saint Tropez
Hello, you asked us to send your parcel on 25 June. Delivery times to Greece are longer. Your parcel is currently on its way.
E
Elise S.
Rating: 1 out of 5
I cannot get a refund for items that do not fit me. Classically I have 14 days to return and request a refund.
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Response from Kiwi Saint Tropez
Hello, after verification, we found that you did not make your return request. You will find our return procedure on the back of your invoice. If the items are in perfect condition and have all their tags, we will refund you without any problem.
R
RAPHAEL N.
Rating: 4 out of 5
Being retired and no longer having a large income but still attracted to your brand, I take advantage of the sales and I am satisfied because buying on sites......frightens me
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Response from Kiwi Saint Tropez
Hello Raphael, it is wonderful to know that you still appreciate our brand. We are delighted that you found happiness with your purchases during the sales. We understand your concerns about online shopping, but rest assured that our team works tirelessly to ensure a safe and pleasant shopping experience for all our customers. Have a nice day!
V
Valérie
Rating: 4 out of 5
Product meets expectations and fast delivery.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
S
serge V.
Rating: 4 out of 5
Nice price, fast delivery, product as seen online, package intact.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
J
Jansen S.
Rating: 1 out of 5
Returns from Belgium must be paid for by the customer. I find this unacceptable. This is not mentioned anywhere. And I had to email countless times to find out that the return does not go through Kiwi. I only received the address.
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Response from Kiwi Saint Tropez
Before placing your order, it is clearly mentioned at the bottom of the home page of our website as well as in our general conditions of sale that our returns are free in Metropolitan France only. Once you have received your order, in the package is your invoice and on the back of this you have our returns policy and this is clearly noted.
D
Dagwin L.
Rating: 4 out of 5
Everything is fine!
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Response from Kiwi Saint Tropez
Thank you for your feedback.
V
Valeria
Rating: 4 out of 5
Bought 2 swimsuits. Timely delivery. Really beautiful and original swimsuits
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
C
Colette P.
Rating: 4 out of 5
Fast delivery time, easy return,
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Naninette
Rating: 4 out of 5
Nice swimsuit well cut beautiful color
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
D
Dominique B.
Rating: 4 out of 5
Fast delivery and quality ok
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Response from Kiwi Saint Tropez
Thank you for your feedback.
V
VIRGINIE
Rating: 4 out of 5
First order on this site and it was delivered quickly. But the down jacket I bought was way too short while on the site photos it was of normal length, so very disappointed because it was exactly the color I wanted. So I returned it and was refunded quickly, that's very good.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback, we are really sorry that the product does not suit you.
K
Karine B.
Rating: 4 out of 5
Good delivery times but really random sizing depending on the selected product
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Response from Kiwi Saint Tropez
Thank you for your feedback. Our customer service can be reached by phone as well as by email from 8:30 AM to 5:00 PM to provide you with information and advice. Additionally, if the ordered items do not suit you, you have the option to return them for an exchange or a refund.
M
Marie
Rating: 4 out of 5
Kiwi always has great swimsuits. Impeccable UV t-shirt. Easy to wear and match in a casual wardrobe. Just a downside on the giraffe dress armhole cut. Fortunately, the after-sales service is responsive and conscientious, calling to check if a refund or size change is needed. They are forced to offer another model in stock. Really a company with still human qualities focused on the customer.
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Response from Kiwi Saint Tropez
Thank you very much for your kind feedback :)
R
RAYNALD L.
Rating: 4 out of 5
Maybe just one downside, the packaging that I find light. On my last delivery, just a stretch film for the shipment of the 2 products and when I picked up my products at Pick-up, the plastic was quite damaged. Lucky break, nothing to report.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Regarding the shipment of our packages, we use envelopes specially designed for shipping goods. We take your opinion very seriously and we are truly sorry that your package was damaged. We will be more careful with our future shipments.
J
John M.
Rating: 4 out of 5
Seemless process, delivery on time. I have other Kiwi costumes and this was as good as expected. A little disappointed because it didn't come in its matching pouch, which is important to me also to range them in a drawer.
Response from Kiwi Saint Tropez
Thank you very much for your feedback. For all our men's jerseys, a matching fabric pouch is slipped into the back pocket of the jersey.
K
karine B.
Rating: 4 out of 5
Fast and efficient, thank you
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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