Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
Fast delivery. Well packaged. The swimsuit is beautiful but has a few defects.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback. Could you please share your comments on the defects via email [email protected] Thank you in advance
M
Marie-Christine A.
Rating: 4 out of 5
The only issue, we found your package at the edge of the street near the mailbox, the order was blown by the wind and not near the mailbox, in other words, everyone could help themselves (delivered in the middle of the night)
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Response from Kiwi Saint Tropez
Sorry that our carrier neglected the delivery of your order. Best regards
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Stéphanie D.
Rating: 4 out of 5
I really like your products, unfortunately it was not the right size.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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François M.
Rating: 4 out of 5
Product and delivery impeccable. Complicated and non-user-friendly website. No information before ordering about even an approximate delivery time. 3 days or 3 weeks?
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Response from Kiwi Saint Tropez
Thank you for your feedback
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Catherine L.
Rating: 4 out of 5
Nice swimsuit. However, the raised flocking of the material surprised me. I thought it would be a smoother polyester.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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clara G.
Rating: 1 out of 5
A few days later, I found that all the items are 30% off.
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Response from Kiwi Saint Tropez
Yes, at the end of the season we discount products from our collection
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Oumaima E.
Rating: 1 out of 5
I recently received an item that does not suit me (the color in the photo is different from that of the item received). Consequently, I returned the item and notified KIWI by email about the return. But to this day, I have not received any response from customer service indicating the proper receipt of my email, nor the refund procedures!
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Response from Kiwi Saint Tropez
Hello, I think your email did not reach us. I have just alerted the relevant service so they can get back to you as soon as possible. Best regards
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Corinne B.
Rating: 1 out of 5
Jacket too small! The XXL is smaller than my XL that I have!!! I am very disappointed!
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Response from Kiwi Saint Tropez
Hello, we are sad to hear that our product did not meet your expectations. Please feel free to contact our customer service at [email protected] to start the return process. Good evening
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Dominique C.
Rating: 4 out of 5
Order received quickly
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback, looking forward to seeing you again on our site :)
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GENDRON
Rating: 4 out of 5
fast delivery, products conform but difficult to judge the color of the product from a distance
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Response from Kiwi Saint Tropez
We understand that depending on the screens, colors may vary..... Thank you anyway for your trust :)
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Judith B.
Rating: 1 out of 5
The package never arrived to me. And I didn't get my money back.
Response from Kiwi Saint Tropez
Dear Judith, have you contact our customer service yet ? I have send your claim directly so we can fix this problem. Best regards
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Nadege G.
Rating: 1 out of 5
Very happy with my purchase
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Response from Kiwi Saint Tropez
Hello, could you tell us more about the reason for your dissatisfaction .... Best regards
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Soutif
Rating: 4 out of 5
Order and delivery as expected. Satisfied with my purchase.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback, looking forward to seeing you again on our site :)
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ANNIE B.
Rating: 1 out of 5
The item does not match the photo, I returned it
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you were disappointed with your product. If we can help you, please do not hesitate. Best regards
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Françoise
Rating: 4 out of 5
The jersey is perfect; it’s my favorite model with new patterns. A sure value! However, the site is not very user-friendly and the search is not very easy. The delivery is ultra-fast ... but luckily I was at home because you have to sign while they could put the package in the mailbox. In short, a great product, fast delivery ... and a few suggestions to do even better.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :) See you soon
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Ms J.
Rating: 1 out of 5
I did not get my order ! Please I need to know where it is!!!
Response from Kiwi Saint Tropez
Dear Jessica, On the tracking it appears that your parcel has been delivered the 01/04. Can you confirm ? Best regards
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client(e)
Rating: 4 out of 5
I am never disappointed either by the quality or by the cut of the clothes.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Have a nice day
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nathalie T.
Rating: 4 out of 5
Satisfied, fast, good promotions
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Response from Kiwi Saint Tropez
Thank you for your feedback :) See you soon
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Client
Rating: 4 out of 5
XXL t-shirt for me, the cut of the shorts could be improved, fortunately on sale I am very happy with the swimsuits
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback. What do you mean by improvable? Best regards
C
christian C.
Rating: 4 out of 5
Corresponding size and correct quality. Well done
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Alain V.
Rating: 1 out of 5
Package shipped not in accordance with the order. Size M instead of L ordered. Return to sender
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Response from Kiwi Saint Tropez
Hello, sorry for this error in preparing your order, our customer service will resolve your issue as soon as possible. Best regards
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THIERRY C.
Rating: 4 out of 5
Speed and efficiency-respect of deadlines
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Zaza
Rating: 4 out of 5
Nice swimsuits, nice original colors and cool prints. It's just a shame that the panties are so minimalistic... It's cut for (very) thin young women!
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Response from Kiwi Saint Tropez
Hello, Thank you for your remarks, have a nice day
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Latifa K.
Rating: 1 out of 5
Hi, this is the second time I order from the kiwi website. My first order was great but my second order I received three t-shirts in the wrong size. I ordered XL and received S. :( so sad
Response from Kiwi Saint Tropez
Dear, It appears tat you have ordered, one tshirt in XXL and 3 tshirts in small, please have a look on your invoice. Do not hesitate to contact us if you want to make exchange for the size. Best regards
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alain D.
Rating: 4 out of 5
Very good value for money
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Grégory D.
Rating: 4 out of 5
Superb T-shirts! How I love them. They are simple, well-cut, of good quality in my opinion. I recommend.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
P
pascal A.
Rating: 4 out of 5
VERY PROFESSIONAL. GOOD PRODUCTS.
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Response from Kiwi Saint Tropez
Hello, thank you for your comment :)
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Agata B.
Rating: 1 out of 5
My son is 14 years old and we bought size 16, and the swimsuits are small! I live in the Dominican Republic and it's very difficult to change them (at least in size). Thank you
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Response from Kiwi Saint Tropez
Hello, oh no... we are sorry to hear that the swimsuits do not fit you, it is possible to make an exchange but it is true that postal shipping from the Dominican Republic is complicated. You know that we remain available by email [email protected] or phone +33979715188 if you need assistance for your exchange.
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christiane S.
Rating: 1 out of 5
I am really sorry but I am not satisfied at all. I placed an order about ten days ago for around 70 euros and I still haven't received anything. I had to write to customer service who informed me that my package has disappeared... I can't reach anyone by phone and I can't respond to their email (which must be automatic...)
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with your delivery. Our customer service is open from Monday to Friday from 8:30 to 11:00 due to the current situation in France. I have just retrieved your order number, so I can check on your order tomorrow to find a solution. Please excuse us in advance, we will resolve this issue as quickly as possible so that you are satisfied. Best regards.
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Stéphanie
Rating: 4 out of 5
Package received quickly! Too bad there is no bag with the brand logo in the package when it is a gift.
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Response from Kiwi Saint Tropez
Hello, did you make a request by email? When we have them in stock, we add them without problems... Best regards.
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Eric V.
Rating: 4 out of 5
I live abroad, Morocco by the way, I ordered items that arrived very late at my brother's. No delivery notice from the Colissimo courier, after a week of delay, I had to call the Palaiseau post office to get news about my package, since I wasn't there my brother went to the post office and asked them why the delivery notice was not left, two days later they delivered the package to my brother. Best regards, Eric Verdier
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that Colissimo did not deliver your package within the usual timeframe. Best regards
A
Armelle G.
Rating: 4 out of 5
I have been wearing Kiwi swimsuits for a long time, which I find to be of good quality. However, for women, it's better to choose a size up (they run quite small), otherwise return at your expense. Delivery is fast. Overall, a good brand that I recommend, especially if you can go to the store to try on.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback. We are looking into solutions to quickly offer free return shipping. See you soon
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