Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
Hello, sorry that the product did not meet your expectations
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AUDREY R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
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Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
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Lahaye
Rating: 3 out of 5
A lot of choices but the prices are quite high and it's not easy to find an available seller
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Stephanie F.
Rating: 3 out of 5
Order never arrived... The refund was almost immediate
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Response from Kiwi Saint Tropez
Sorry that the carrier did not fulfill their part of the contract .... Thank you for your feedback :)
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BENOIT D.
Rating: 3 out of 5
Every time for my daughters the sizes are too small and I always take one size up... Moreover, I had received a 10% additional promo code on sale prices and it was not accepted....
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Response from Kiwi Saint Tropez
Hello, it's strange that the code didn't work, it is valid on the entire site including sale items, don't hesitate to get back to us so we can find a solution with the code
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LAURENT B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
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Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
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Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
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Naouel L.
Rating: 3 out of 5
The down jacket is less pretty than the visual on the site.
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Response from Kiwi Saint Tropez
Thank you for your feedback :) We do our best to ensure that the visuals match reality
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Joel M.
Rating: 2 out of 5
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
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Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
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Laurence A.
Rating: 3 out of 5
It's just that I was a little disappointed with the quality of some products…
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Response from Kiwi Saint Tropez
Hello, which product disappointed you? Best regards
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Evgeniya
Rating: 2 out of 5
The product received had defects, not even an apology from Kiwi St Tropez. Unfortunately, this was not the first time. Clearly, there is no quality check before shipping. The level of customer service leaves much to be desired.
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had an issue with one of our products. In such situations, we do our best to replace the product or proceed with an immediate refund. What was your problem with our customer service? Best regards
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Patricia
Rating: 2 out of 5
Item with a defect on the sweater and a poorly made seam on one leg. Disappointed
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Response from Kiwi Saint Tropez
Hello, We are sorry to hear that you had a defect on one of our products. We have forwarded your request to our customer service for an exchange on your product.
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carol P.
Rating: 2 out of 5
Order as expected and fast shipping.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Barbara D.
Rating: 3 out of 5
I am moderately happy because I ordered a men's jersey size 50 and I was sent a size 48. However, I am very pleased with the quick response from Kiwi who immediately sent me a free return and set aside a size 50 jersey. I will give 5 stars if I receive this size 50 jersey quickly.
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Response from Kiwi Saint Tropez
Hello, we are shipping the exchanges from the reception of your package. Have a nice day
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Natalia N.
Rating: 3 out of 5
Hello! Unfortunately the Pink bag was already unpacked und it has 2 small spots. Best regards,
Response from Kiwi Saint Tropez
Dear, sorry you had a problem with your bag, do not hesitate to contact our customer service to exchange this product
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Mathilde T.
Rating: 2 out of 5
Not representative of the photo.
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Response from Kiwi Saint Tropez
Hello, could you give us more details in order to best correct the issue. Thank you in advance
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JC G.
Rating: 2 out of 5
Having already ordered a swimsuit (1 piece) last year, I ordered 2 swimsuits of the same size (4) based on the size indications provided on the site. The indications confirmed that I should order the same size. But I was surprised. The 2 swimsuits were this time too small. I had to return them at my expense from Belgium (16.40 euros!) and reorder the larger size.
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Response from Kiwi Saint Tropez
Hello, was it the same shape? Because depending on the shapes, it can indeed vary
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Mag G.
Rating: 3 out of 5
The items run small
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Response from Kiwi Saint Tropez
Hello, did you ask our customer service for an exchange? Best regards
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STEPHANIE
Rating: 3 out of 5
I already have 2 Kiwi swimsuits (for 2 years) that fit me very well and are of very good quality. The stores being closed, I order swimsuits on the website in the same size and when trying them on they are too small!!!! What a disappointment ....
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Sebsa B.
Rating: 3 out of 5
I ordered 2 items on the same day and asked for the delivery to be counted only once but my request was not taken into account
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Response from Kiwi Saint Tropez
Oops, maybe we didn't see your message in time, if there are 2 orders we send them separately indeed
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Nicolas M.
Rating: 3 out of 5
Very reasonable delivery times
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Response from Kiwi Saint Tropez
Thank you for your feedback :) Have a nice day
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BERNARD B.
Rating: 3 out of 5
FINISHING OF T-SHIRTS
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Response from Kiwi Saint Tropez
Hello, We did not quite understand your feedback. Do you have a comment on the finishing of our t-shirts? Best regards
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simon
Rating: 3 out of 5
Delivery ok but a bit disappointed with the quality of the clothes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback, which product disappointed you? Best regards
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Danielle D.
Rating: 3 out of 5
I didn't get one of the bikini tops and one got kinda bent... disappointed
Response from Kiwi Saint Tropez
Hello, We are very sorry to hear that you had a problem with your order, did you contacted the customer service for this situation? [email protected] Best regards ?
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Pierre M.
Rating: 2 out of 5
Hi, for the shipping and delivery it's very good. It's the product that disappointed me a bit. After a few days of use in completely normal conditions, there is an outer seam on the waist that is coming undone and one on the inner slip as well. Manufacturing issue to check. Too bad I like your products. Best regards
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Response from Kiwi Saint Tropez
Hello, Following our phone conversation, I confirm the shipment of your replacement swimsuit Best regards ---------------------------------------------- Hello, Oh no ... We are really sorry to hear that you had an issue with one of our products ... Did you contact customer service about this? Best regards
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Amélie
Rating: 3 out of 5
Very very nice down jacket but it is very thin, and does not seem very sturdy
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Response from Kiwi Saint Tropez
Thank you, we will pass your opinion to our production service. Have a nice day
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THONNON M.
Rating: 3 out of 5
Hello, I am your very old and loyal customer and I usually bought my swimsuits in the store in Paris 6th. Due to health issues, I can no longer go there for more than two years. I have therefore decided to order them online. However, I am unable to try them on. For this reason, I am only moderately happy with the last order. Moreover, I find that your swimsuits from before were prettier. But that's my subjective opinion. Best regards.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not completely satisfied with our products. Did you see that a free return label is in your package? Best regards.
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Anne S.
Rating: 2 out of 5
I kept the items but I find that the quality of the fabrics is really very disappointing compared to what you provided until two years ago. I have been a customer for over 10 years. Anne
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Response from Kiwi Saint Tropez
Hello, At what level do you find that our quality has decreased? Because we have not changed our quality criteria for materials. Have a nice day
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Fabienne B.
Rating: 3 out of 5
The order was not in accordance with my request. Very responsive customer service. Quick refund.
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Response from Kiwi Saint Tropez
Hello, Sorry for this preparation error .... Have a nice day
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Véro
Rating: 3 out of 5
One-piece swimsuits are only lined at the bottom.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback. Indeed, the one-piece swimsuits are lined only in the areas that cannot be transparent when wet. This also allows for a swimsuit that dries faster. Have a nice day.
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ppz
Rating: 3 out of 5
DISAPPOINTED BY THE COLOR
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Response from Kiwi Saint Tropez
Hello, Did you find that the color was not in accordance with the photo? Thank you for your feedback
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