Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
A lot of product - a bit expensive, but beautiful quality
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Response from Kiwi Saint Tropez
Hello Mrs. Ayache,
Thank you for your message.
We are delighted that everything suits you.
Our sales will start on the 12th.
Have a nice day.
Best regards,
Customer service
V
veronique et eric C.
Rating: 2 out of 5
following a purchase from 24/07/2026
The return conditions mention 'free return' This is misleading!! At the time of making this return, a payment of 8 euros is requested! This is shameful
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Response from Kiwi Saint Tropez
Hello,
Thank you for your message.
Returns are free in France for exchanges and vouchers but not for refunds.
Everything is noted in our general sales conditions and also in the return procedure which is on the back of the invoice.
Have a nice day.
Best regards,
Customer service
C
Cyrille D.
Rating: 4 out of 5
following a purchase from 22/07/2026
Ok
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Response from Kiwi Saint Tropez
Hello Mr. Duvergne,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
Customer service
C
Catherine M.
Rating: 4 out of 5
following a purchase from 02/07/2026
The alert on the product availability worked well ... So I was able to benefit from the sales on the desired model :)
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Response from Kiwi Saint Tropez
Hello Mrs. Martin Hervochon,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
A
Arnaud D.
Rating: 2 out of 5
following a purchase from 30/06/2026
Y
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Response from Kiwi Saint Tropez
Hello Mr. de Verthamon,
Did you have an issue with your order?
Thank you for keeping us informed.
Best regards,
L
Laurence D.
Rating: 4 out of 5
following a purchase from 24/05/2026
Top
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Response from Kiwi Saint Tropez
Hello Mrs. De la chapelle,
Thank you for your kind message.
We are delighted that everything suits you.
We wish you an excellent day.
Best regards,
Customer service
E
Emily L.
Rating: 4 out of 5
following a purchase from 05/01/2026
The clothes are lovely, the delivery etc fine and the customer service good however, the website not so and could do with a lot of improvement,
Response from Kiwi Saint Tropez
Dear Ms Lazenby,
Thank you for your message.
We are glad that everything was perfect
Have a nice day.
Regards,
L
Laure R.
Rating: 4 out of 5
following a purchase from 01/04/2026
Fits well
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Cecile T.
Rating: 2 out of 5
following a purchase from 17/03/2026
Yellow bandeau swimsuit: the bottom is perfect but the top (bandeau) looks terrible in terms of seams: it gaps at the bottom and is too tight at the top (tried in every way) in short super ugly or to stay alone at home.
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Claus H.
Rating: 2 out of 5
following a purchase from 15/04/2025
I never revived the order I placed ns also paid for.
Response from Kiwi Saint Tropez
Dear Mr Holm Neuman,
We just got this message.
Why didn't you contacted us?
Please email your bank information at [email protected] and we'll refund you.
Regards,
Customer service
V
Valérie C.
Rating: 4 out of 5
following a purchase from 24/07/2025
The swimsuits are small and I realized it too late
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CHRISTIA L.
Rating: 2 out of 5
following a purchase from 30/04/2026
The return of my purchase was not easy and moreover I had to pay the sum of 8 € before I could make this return.
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Response from Kiwi Saint Tropez
Hello Mrs. Lopez,
As stated in our general sales conditions, returns for France are free for an exchange or a gift voucher valid for 1 year. However, for a refund, the return costs are the responsibility of the customer.
We hope to have clarified our return policy.
Best regards,
I
Isabelle B.
Rating: 4 out of 5
following a purchase from 16/03/2026
Very well thank you
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Response from Kiwi Saint Tropez
Thank you very much for your feedback
We are delighted that your experience has satisfied you!
F
Fatima C.
Rating: 4 out of 5
following a purchase from 15/02/2026
Very beautiful quality and very beautiful products, I recommend ++++
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Response from Kiwi Saint Tropez
Thank you very much for your lovely message.
We are delighted that the quality and our products please you so much! Your recommendation touches us immensely and motivates our entire team.
F
Françoise B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Product quality and delivery speed
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Response from Kiwi Saint Tropez
Thank you for your positive feedback!
We are happy that the quality of our product and our delivery service met your expectations.
R
RENE G.
Rating: 4 out of 5
following a purchase from 11/02/2026
Good.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
We are delighted that you are satisfied.
P
Pascale
Rating: 4 out of 5
Fast shipping. Easy return. Minor downside. Shipping costs are not refunded.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Delivery in mainland France is free for purchases over €50. We do not refund shipping costs, as they have been spent on the shipment of your package.
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RAPHAEL N.
Rating: 4 out of 5
Being retired and no longer having a large income but still attracted to your brand, I take advantage of the sales and I am satisfied because buying on sites......frightens me
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Response from Kiwi Saint Tropez
Hello Raphael, it is wonderful to know that you still appreciate our brand. We are delighted that you found happiness with your purchases during the sales. We understand your concerns about online shopping, but rest assured that our team works tirelessly to ensure a safe and pleasant shopping experience for all our customers. Have a nice day!
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Valérie
Rating: 4 out of 5
Product meets expectations and fast delivery.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
J
Jenthe V.
Rating: 2 out of 5
I am very satisfied with the bikinis themselves, but returning from Belgium does pose some problems. It is quite costly from Belgium. I happened to drive through France so I dropped it off at the post there. They had received the package the next working day, but I have been waiting for the refund for 10 days now.
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Response from Kiwi Saint Tropez
Hello, I confirm that the refund was made on 26/03. Do not hesitate to contact us if you have any questions. Best regards
S
serge V.
Rating: 4 out of 5
Nice price, fast delivery, product as seen online, package intact.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Dagwin L.
Rating: 4 out of 5
Everything is fine!
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Response from Kiwi Saint Tropez
Thank you for your feedback.
V
Valeria
Rating: 4 out of 5
Bought 2 swimsuits. Timely delivery. Really beautiful and original swimsuits
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Colette P.
Rating: 4 out of 5
Fast delivery time, easy return,
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Naninette
Rating: 4 out of 5
Nice swimsuit well cut beautiful color
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Dominique B.
Rating: 4 out of 5
Fast delivery and quality ok
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Response from Kiwi Saint Tropez
Thank you for your feedback.
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VIRGINIE
Rating: 4 out of 5
First order on this site and it was delivered quickly. But the down jacket I bought was way too short while on the site photos it was of normal length, so very disappointed because it was exactly the color I wanted. So I returned it and was refunded quickly, that's very good.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback, we are really sorry that the product does not suit you.
K
Karine B.
Rating: 4 out of 5
Good delivery times but really random sizing depending on the selected product
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Response from Kiwi Saint Tropez
Thank you for your feedback. Our customer service can be reached by phone as well as by email from 8:30 AM to 5:00 PM to provide you with information and advice. Additionally, if the ordered items do not suit you, you have the option to return them for an exchange or a refund.
J
Joëlle F.
Rating: 2 out of 5
The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.
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Response from Kiwi Saint Tropez
We are truly sorry to hear that the item does not suit you. You can return it to us for free and we will refund you as soon as we receive it. We will send you a prepaid return label by email.
M
Marie
Rating: 4 out of 5
Kiwi always has great swimsuits. Impeccable UV t-shirt. Easy to wear and match in a casual wardrobe. Just a downside on the giraffe dress armhole cut. Fortunately, the after-sales service is responsive and conscientious, calling to check if a refund or size change is needed. They are forced to offer another model in stock. Really a company with still human qualities focused on the customer.
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Response from Kiwi Saint Tropez
Thank you very much for your kind feedback :)
R
RAYNALD L.
Rating: 4 out of 5
Maybe just one downside, the packaging that I find light. On my last delivery, just a stretch film for the shipment of the 2 products and when I picked up my products at Pick-up, the plastic was quite damaged. Lucky break, nothing to report.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Regarding the shipment of our packages, we use envelopes specially designed for shipping goods. We take your opinion very seriously and we are truly sorry that your package was damaged. We will be more careful with our future shipments.
J
John M.
Rating: 4 out of 5
Seemless process, delivery on time. I have other Kiwi costumes and this was as good as expected. A little disappointed because it didn't come in its matching pouch, which is important to me also to range them in a drawer.
Response from Kiwi Saint Tropez
Thank you very much for your feedback. For all our men's jerseys, a matching fabric pouch is slipped into the back pocket of the jersey.
K
karine B.
Rating: 4 out of 5
Fast and efficient, thank you
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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Stephane L.
Rating: 2 out of 5
Good evening, my disappointment comes from my last order.. I received a gray pouch in a terrible state, the St Tropez inscriptions were torn... The person who shipped it could not have missed it, so I did not like the 'I'm just passing off a pouch just in case?' for a rather 'chic' brand, the service is not up to par. And I think I will stop with your products. I am waiting for the refund for this one which could change my mind!
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that one of the products does not meet your expectations. Could we have photos of your problem by email at [email protected], because according to your order it is the vintage pouch which indeed has a deconstructed side. However, if one or more products from your order do not suit you, it is always possible to use the free return label in your customer area to request a refund. Best regards
J
Julie M.
Rating: 2 out of 5
I was very disappointed with the quality of the received sweaters. However, I had bought some last year but this year the quality really leaves much to be desired: - the manufacturer did not fix the colors so in the first wash the wipes (I had put several just in case, fortunately!) were soaked with their colors. In the next wash still a bit but much less. - the seams do not hold (on 3 sweaters so far) I took photos of the washing wipes as well as the holes if you need them.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you had an issue with our products. This is the first return of this kind, could you please send us the photos at the following address [email protected] Have you already started a return procedure? Otherwise, I invite you to do so to request a refund. If you have any questions, please write to us at [email protected]
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Bernard G.
Rating: 4 out of 5
For men and therefore concerning me, one can only have doubts about the appropriate size. So we don't buy. Too bad.
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Response from Kiwi Saint Tropez
Hello, our customer service is reachable by phone as well as by email to advise you and answer all your questions. Moreover, if an item does not suit you, you can return it and we will proceed with an exchange or a refund. Our returns are free from mainland France only.
M
Marie N.
Rating: 2 out of 5
I have two dresses of the same model. Ordering a 3rd one 20 cm longer.
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Response from Kiwi Saint Tropez
Hello, we have just sent you your free return label by email. You can return the item, and we will refund you as soon as we receive it.
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Didier R.
Rating: 4 out of 5
Quality products and fast delivery!! I recommend.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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RAPHAEL N.
Rating: 4 out of 5
I have always bought bikinis, bags, dresses, t-shirts, and for my husband polos, swimsuits, shirts, etc...... all the items are out of the ordinary, and I still have quite a few since I had stocked up on clothes in-store.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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pascale F.
Rating: 2 out of 5
I am a very loyal customer of your swimsuits because I spend more than half the year in the sun and in the water and they suit me well. I know your models and sizes well and I am disappointed because the one I received was not a 4 but a 3 even though it was labeled 4 and I was able to verify with my previous swimsuits and it was obvious. I was going on a cruise and I couldn't change it, too bad because I threw my money in the air.
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Response from Kiwi Saint Tropez
Hello, you have the option to return the item for a refund or exchange even if you have exceeded your 14-day return period. If the swimsuit has not been worn, washed, and is still tagged, we will proceed with its refund without any problem.
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