Customers consistently praise the store for reliable delivery and fast shipping, with many noting delivery was quick and orders arrived as expected or even faster than anticipated. The product quality is repeatedly highlighted, including soft fabrics, well-made swimsuits, and stylish designs that meet or exceed expectations, along with accurate descriptions and good materials. Customer service is described as responsive, professional, and helpful, with easy contact and pleasant, proactive assistance like finding sought-after items. Overall, shoppers emphasize positive experiences from ordering to delivery, with repeat purchases and strong satisfaction across multiple product categories.
I paid for a fast delivery and provided my mobile number for any problems, but it was not delivered and I had to pick it up. Not happy
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Response from Kiwi Saint Tropez
Dear customer,
Can you provide us your email address or order reference so we can check what happened with the delivery?
Have a nice day,
Regards,
D
Dominique T.
Rating: 4 out of 5
following a purchase from 15/08/2026
Order received as expected. Beautiful quality of materials
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Response from Kiwi Saint Tropez
Hello,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
Customer service
C
Charles B.
Rating: 2 out of 5
following a purchase from 05/08/2026
Bad product received, return at my expense if I want a refund and not an exchange.
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Response from Kiwi Saint Tropez
Hello Mr. Bianchi,
If we made a mistake in the package, the return costs are on us. What did you order and what did you receive?
Thank you for keeping us informed.
Best regards,
S
Sammy B.
Rating: 4 out of 5
following a purchase from 06/08/2026
Timely delivery, communication around delivery can be better
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Response from Kiwi Saint Tropez
Good day,
Thank you for your message. We are glad that the delivery was on time.
As soon as the package is sent, the carrier takes over the communication about the delivery.
Best regards,
the customer service of Kiwi
S
Saskia V.
Rating: 4 out of 5
following a purchase from 12/08/2026
I want to return 2 items but haven't received a code
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Response from Kiwi Saint Tropez
Good day,
We will send you the code again by email.
Best regards,
B
Brigitte M.
Rating: 4 out of 5
following a purchase from 06/08/2026
Article in line with my expectations and fast delivery.
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Response from Kiwi Saint Tropez
Hello Mrs. Madeleine,
Thank you for your message. We are delighted that everything suits you.
Have a pleasant day.
Best regards,
V
Valerie M.
Rating: 2 out of 5
following a purchase from 22/07/2026
The finishes and quality are not there! Everything suggests false promotions.
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Response from Kiwi Saint Tropez
Hello Mrs. Mattheuws,
If the items do not suit you and they have not been worn, washed, or the tags cut, please contact us at [email protected] to arrange the return of the items for a refund.
Best regards,
L
Laurence A.
Rating: 4 out of 5
following a purchase from 25/07/2026
A lot of product - a bit expensive, but beautiful quality
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Response from Kiwi Saint Tropez
Hello Mrs. Ayache,
Thank you for your message.
We are delighted that everything suits you.
Our sales will start on the 12th.
Have a nice day.
Best regards,
Customer service
V
Veronique Et Eric C.
Rating: 2 out of 5
following a purchase from 24/07/2026
The return conditions mention 'free return' This is misleading!! At the time of making this return, a payment of 8 euros is requested! This is shameful
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Response from Kiwi Saint Tropez
Hello,
Thank you for your message.
Returns are free in France for exchanges and vouchers but not for refunds.
Everything is noted in our general sales conditions and also in the return procedure which is on the back of the invoice.
Have a nice day.
Best regards,
Customer service
C
Cyrille D.
Rating: 4 out of 5
following a purchase from 22/07/2026
Ok
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Response from Kiwi Saint Tropez
Hello Mr. Duvergne,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
Customer service
C
Catherine M.
Rating: 4 out of 5
following a purchase from 02/07/2026
The alert on the product availability worked well ... So I was able to benefit from the sales on the desired model :)
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Response from Kiwi Saint Tropez
Hello Mrs. Martin Hervochon,
Thank you for your message.
We are delighted that everything suits you.
Have a pleasant day.
Best regards,
A
Arnaud D.
Rating: 2 out of 5
following a purchase from 30/06/2026
Y
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Response from Kiwi Saint Tropez
Hello Mr. de Verthamon,
Did you have an issue with your order?
Thank you for keeping us informed.
Best regards,
L
Laurence D.
Rating: 4 out of 5
following a purchase from 24/05/2026
Top
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Response from Kiwi Saint Tropez
Hello Mrs. De la chapelle,
Thank you for your kind message.
We are delighted that everything suits you.
We wish you an excellent day.
Best regards,
Customer service
E
Emily L.
Rating: 4 out of 5
following a purchase from 05/01/2026
The clothes are lovely, the delivery etc fine and the customer service good however, the website not so and could do with a lot of improvement,
Response from Kiwi Saint Tropez
Dear Ms Lazenby,
Thank you for your message.
We are glad that everything was perfect
Have a nice day.
Regards,
L
Laure R.
Rating: 4 out of 5
following a purchase from 01/04/2026
Fits well
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C
Cecile T.
Rating: 2 out of 5
following a purchase from 17/03/2026
Yellow bandeau swimsuit: the bottom is perfect but the top (bandeau) looks terrible in terms of seams: it gaps at the bottom and is too tight at the top (tried in every way) in short super ugly or to stay alone at home.
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C
Claus H.
Rating: 2 out of 5
following a purchase from 15/04/2025
I never revived the order I placed ns also paid for.
Response from Kiwi Saint Tropez
Dear Mr Holm Neuman,
We just got this message.
Why didn't you contacted us?
Please email your bank information at [email protected] and we'll refund you.
Regards,
Customer service
V
Valérie C.
Rating: 4 out of 5
following a purchase from 24/07/2025
The swimsuits are small and I realized it too late
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C
Christia L.
Rating: 2 out of 5
following a purchase from 30/04/2026
The return of my purchase was not easy and moreover I had to pay the sum of 8 € before I could make this return.
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Response from Kiwi Saint Tropez
Hello Mrs. Lopez,
As stated in our general sales conditions, returns for France are free for an exchange or a gift voucher valid for 1 year. However, for a refund, the return costs are the responsibility of the customer.
We hope to have clarified our return policy.
Best regards,
I
Isabelle B.
Rating: 4 out of 5
following a purchase from 16/03/2026
Very well thank you
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Response from Kiwi Saint Tropez
Thank you very much for your feedback
We are delighted that your experience has satisfied you!
F
Fatima C.
Rating: 4 out of 5
following a purchase from 15/02/2026
Very beautiful quality and very beautiful products, I recommend ++++
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Response from Kiwi Saint Tropez
Thank you very much for your lovely message.
We are delighted that the quality and our products please you so much! Your recommendation touches us immensely and motivates our entire team.
F
Françoise B.
Rating: 4 out of 5
following a purchase from 12/02/2026
Product quality and delivery speed
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Response from Kiwi Saint Tropez
Thank you for your positive feedback!
We are happy that the quality of our product and our delivery service met your expectations.
R
Rene G.
Rating: 4 out of 5
following a purchase from 11/02/2026
Good.
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Response from Kiwi Saint Tropez
Thank you for your feedback!
We are delighted that you are satisfied.
P
Pascale
Rating: 4 out of 5
Fast shipping. Easy return. Minor downside. Shipping costs are not refunded.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Delivery in mainland France is free for purchases over €50. We do not refund shipping costs, as they have been spent on the shipment of your package.
R
Raphael N.
Rating: 4 out of 5
Being retired and no longer having a large income but still attracted to your brand, I take advantage of the sales and I am satisfied because buying on sites......frightens me
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Response from Kiwi Saint Tropez
Hello Raphael, it is wonderful to know that you still appreciate our brand. We are delighted that you found happiness with your purchases during the sales. We understand your concerns about online shopping, but rest assured that our team works tirelessly to ensure a safe and pleasant shopping experience for all our customers. Have a nice day!
V
Valérie
Rating: 4 out of 5
Product meets expectations and fast delivery.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
J
Jenthe V.
Rating: 2 out of 5
I am very satisfied with the bikinis themselves, but returning from Belgium does pose some problems. It is quite costly from Belgium. I happened to drive through France so I dropped it off at the post there. They had received the package the next working day, but I have been waiting for the refund for 10 days now.
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Response from Kiwi Saint Tropez
Hello, I confirm that the refund was made on 26/03. Do not hesitate to contact us if you have any questions. Best regards
S
Serge V.
Rating: 4 out of 5
Nice price, fast delivery, product as seen online, package intact.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
D
Dagwin L.
Rating: 4 out of 5
Everything is fine!
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Response from Kiwi Saint Tropez
Thank you for your feedback.
V
Valeria
Rating: 4 out of 5
Bought 2 swimsuits. Timely delivery. Really beautiful and original swimsuits
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
C
Colette P.
Rating: 4 out of 5
Fast delivery time, easy return,
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
N
Naninette
Rating: 4 out of 5
Nice swimsuit well cut beautiful color
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
D
Dominique B.
Rating: 4 out of 5
Fast delivery and quality ok
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Response from Kiwi Saint Tropez
Thank you for your feedback.
V
Virginie
Rating: 4 out of 5
First order on this site and it was delivered quickly. But the down jacket I bought was way too short while on the site photos it was of normal length, so very disappointed because it was exactly the color I wanted. So I returned it and was refunded quickly, that's very good.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback, we are really sorry that the product does not suit you.
K
Karine B.
Rating: 4 out of 5
Good delivery times but really random sizing depending on the selected product
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Response from Kiwi Saint Tropez
Thank you for your feedback. Our customer service can be reached by phone as well as by email from 8:30 AM to 5:00 PM to provide you with information and advice. Additionally, if the ordered items do not suit you, you have the option to return them for an exchange or a refund.
J
Joëlle F.
Rating: 2 out of 5
The item does not match the description. The sweater presented as "thick knit" is actually a thin sweater, suitable for spring.
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Response from Kiwi Saint Tropez
We are truly sorry to hear that the item does not suit you. You can return it to us for free and we will refund you as soon as we receive it. We will send you a prepaid return label by email.
M
Marie
Rating: 4 out of 5
Kiwi always has great swimsuits. Impeccable UV t-shirt. Easy to wear and match in a casual wardrobe. Just a downside on the giraffe dress armhole cut. Fortunately, the after-sales service is responsive and conscientious, calling to check if a refund or size change is needed. They are forced to offer another model in stock. Really a company with still human qualities focused on the customer.
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Response from Kiwi Saint Tropez
Thank you very much for your kind feedback :)
R
Raynald L.
Rating: 4 out of 5
Maybe just one downside, the packaging that I find light. On my last delivery, just a stretch film for the shipment of the 2 products and when I picked up my products at Pick-up, the plastic was quite damaged. Lucky break, nothing to report.
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Response from Kiwi Saint Tropez
Thank you for your feedback. Regarding the shipment of our packages, we use envelopes specially designed for shipping goods. We take your opinion very seriously and we are truly sorry that your package was damaged. We will be more careful with our future shipments.
J
John M.
Rating: 4 out of 5
Seemless process, delivery on time. I have other Kiwi costumes and this was as good as expected. A little disappointed because it didn't come in its matching pouch, which is important to me also to range them in a drawer.
Response from Kiwi Saint Tropez
Thank you very much for your feedback. For all our men's jerseys, a matching fabric pouch is slipped into the back pocket of the jersey.
K
Karine B.
Rating: 4 out of 5
Fast and efficient, thank you
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Response from Kiwi Saint Tropez
Thank you for your feedback!
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