Kiwi Saint Tropez delivers fast and reliable service with clear delivery timelines and smooth exchanges, supported by responsive customer service and easy-to-use procedures. Customers praise the quality and fit of swimsuits and beachwear, noting detailed compliments on fabric, design, and comfort, along with the practicality of easy ordering and quick shipping. The store earns praise for consistent product conformity to descriptions, attractive pricing for quality items, and efficient handling of orders and returns, creating a reassuring shopping experience. Overall, customers highlight repeat purchases, timely delivery, and positive interactions that reinforce trust in the brand.
Very disappointed because we cannot exchange in store in Belgium and the return costs are at our expense (16.95 euros) The item is too big and therefore I lose money
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Response from Kiwi Saint Tropez
Hello Madam, it is clearly stated in our terms of use that following an online sale, no complaint can be processed by our stores. Furthermore, it is also stated that our returns are free only in mainland France.
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Caroline
Rating: 2 out of 5
Order delivered quickly. But the swimsuit does not correspond to the usual cuts of the brand. I returned it.
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Response from Kiwi Saint Tropez
Hello Madam, the cuts of our swimsuits evolve and change every year in order to offer our customers trendy shapes.
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AG S.
Rating: 2 out of 5
The item is of good quality, true to the photo but way too small even though I took a size up (I wear a 36 or very small 38 and size 3 is too small.
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Response from Kiwi Saint Tropez
Hello, you can return the item to proceed with an exchange or a refund.
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Jimenez M.
Rating: 4 out of 5
Delivery within 24 hours Items conform to the description
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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SDT
Rating: 4 out of 5
This is my first purchase from this company, the order was respected. No unpleasant surprises upon receipt. I am very satisfied.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback :)
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Gisler
Rating: 4 out of 5
Speed price
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Response from Kiwi Saint Tropez
Thank you for your feedback.
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Fabrice
Rating: 4 out of 5
Fast shipping after ordering on the site, but the size ordered is not the size received, contacted customer service and very quick return of the items to the correct size. Everything was resolved and received in 5 days. Very satisfied.
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Response from Kiwi Saint Tropez
Thank you very much for your feedback. We are really sorry for this size error.
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Isabelle L.
Rating: 4 out of 5
Beautiful product but color different from what the photo suggested
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Response from Kiwi Saint Tropez
We are sorry that the product does not completely meet your expectations. If you would like a refund, we can send you a return label.
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Anima E.
Rating: 4 out of 5
Color and material very pleasant; I expected something a little thicker, but at least it allows wearing the set in spring and autumn too!
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Evelyn D.
Rating: 4 out of 5
No desire to write
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Response from Kiwi Saint Tropez
Hello, yes some of our models are not available above XXL, sorry
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Nicolas M.
Rating: 4 out of 5
Order conforms to our expectations
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carol P.
Rating: 2 out of 5
The swimsuits are delivered in plastic but without individual packaging, plus two of the three cords are defective because the metal tip is not crimped as expected, I had to do it myself to avoid a return of merchandise, so big disappointment, decrease in service and product quality.
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Response from Kiwi Saint Tropez
Hello, indeed we do not use additional packaging to limit plastic use. Please feel free to return products with defects so that we can replace them for you. Best regards.
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Sofie R.
Rating: 2 out of 5
Sizes do not match. Must pay for returns. Returning is an outdated system, not keeping up with the times.
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Paul R.
Rating: 2 out of 5
Very disappointed by the color that appeared pink on the site
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Sylvie F.
Rating: 4 out of 5
The last pants received are larger than those from last year in the same size (XS).
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Delphine S.
Rating: 4 out of 5
I love your products but I have a small downside... while on vacation in the south of France we visited several Kiwi stores... My question is simple: why are some items discounted on the site and not in stores? This is unfortunate and unfortunately encourages online purchases.
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Claire J.
Rating: 4 out of 5
The beach towels are still as beautiful. An incomplete delivery was addressed with a simple call and the missing product was immediately resent, received in 1 day.
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JULIE A.
Rating: 4 out of 5
I found some very fresh outfits and very nice cuts! The shop manager is very available and gives good advice! I will gladly return!
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Sissi
Rating: 4 out of 5
White bikini top, lined, very well cut, good support, adjustable straps. I recommend.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Michel C.
Rating: 4 out of 5
Satisfied with your brand.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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S. B.
Rating: 2 out of 5
I ordered a black swimsuit and received it in white!! I returned the whole thing today
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Response from Kiwi Saint Tropez
Hello, I am sorry to hear that you had an issue during the preparation of your order. We apologize for this error. Please know that your exchange or refund will be processed quickly. Best regards
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Didier D.
Rating: 4 out of 5
VERY BEAUTIFUL MATERIAL, TOP SERVICE BRAVO
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Sylvie R.
Rating: 4 out of 5
The size is perfect, the color and pattern as well. Satisfied with my purchase with discount.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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AUDREY R.
Rating: 2 out of 5
Disappointed with my order because one of the products ordered did not match the products received. When it’s a gift, it’s not great. Fortunately, customer service was responsive but I find it a shame to make such silly mistakes.
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Response from Kiwi Saint Tropez
Hello. We are really sorry for this error. Please accept our apologies. Have a nice day
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Client
Rating: 4 out of 5
Efficient service.
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Response from Kiwi Saint Tropez
Hello, thank you for your feedback :)
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Celine P.
Rating: 4 out of 5
The swimsuits are very pretty but fit a bit small.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Gilles R.
Rating: 4 out of 5
Fast delivery solid packaging Normal size.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Huber
Rating: 4 out of 5
Beautiful swimsuits, but they run small!
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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LAURENT B.
Rating: 2 out of 5
Big disappointment!!! Poor quality fabric, poorly cut and poorly sewn swimsuits.
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Response from Kiwi Saint Tropez
Hello, we are sorry to hear that you are not satisfied with your order. Our customer service will contact you to find a solution. Best regards
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dominique B.
Rating: 4 out of 5
Lack of sizes
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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cecile P.
Rating: 4 out of 5
Nice item with a few small defects that do not prevent wearing the garment.
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) Could you tell us more about these defects? Did you contact our customer service for an exchange? Best regards
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Marina Z.
Rating: 4 out of 5
Everything is ok, bikini, shipment with Collissimo and quality
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Response from Kiwi Saint Tropez
thank you
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Mme C.
Rating: 2 out of 5
Brown sweater ordered in L and received in size M. It was a Christmas gift so we only saw it when opening the package and too late for an exchange.
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Response from Kiwi Saint Tropez
Hello, Sorry for this mistake, it is not too late to request a return, especially since it was our error.
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G.M.
Rating: 4 out of 5
Product meets my expectations, I can add as usual. The brand has never disappointed me whether in online orders or in stores. Fast delivery. Waiting for the exchange, as the down jacket received had a stain.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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Pascale M.
Rating: 4 out of 5
Very good. Matches what I was looking for
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Julie
Rating: 4 out of 5
Quality items and fast delivery
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :)
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Odile S.
Rating: 4 out of 5
Men's shirt well wrinkled Gift impossible to give as is A little ironing before sending would have been welcome
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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DIDIER M.
Rating: 4 out of 5
Satisfied but waiting for loyalty
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Response from Kiwi Saint Tropez
Hello, Thank you for your feedback :) We are working on it to offer the best solution
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Joel M.
Rating: 2 out of 5
When I ordered, it was not mentioned that I was ordering in France. I have to return the item due to a size error and the return is free ONLY IN FRANCE.
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Response from Kiwi Saint Tropez
Hello, sorry that you did not see this mention, but indeed to this day we can only offer this service in France
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Caroline M.
Rating: 4 out of 5
Kiwi products are of very good quality. And the patterns are always original.
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Response from Kiwi Saint Tropez
Thank you for your feedback :)
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