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J
Rating: 1 out of 5
Poor quality, clogged again after 250 km. Smokes endlessly and stinks. Absolutely unacceptable, just junk.
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Customer reviews of Krosfou
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 402 published reviews
Summary of reviews
The online store Krosfou stands out for its exceptional product quality and reliable service. Customers frequently highlight the precision in item descriptions and the compatibility of parts, ensuring that products meet expectations. The delivery process is praised for being remarkably fast, with many orders arriving ahead of schedule, even during busy holiday periods. Customer service is another strong point, with users noting prompt responses and effective communication through various channels, including WhatsApp and phone support.
1 star review
Reset filtersA
Rating: 1 out of 5
I bought a new FAP and in three months it is giving me a malfunction again, I have been calling for several days and it is impossible to talk to you...
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Response from Krosfou
Hello Alberto,
We are sorry that you have had problems with your part; currently, we do not have any assistance request from you in our system. However, you can contact us at any time at the following email address: [email protected], where we will respond as soon as possible to assist you.
Sincerely,
The Krosfou team
We are sorry that you have had problems with your part; currently, we do not have any assistance request from you in our system. However, you can contact us at any time at the following email address: [email protected], where we will respond as soon as possible to assist you.
Sincerely,
The Krosfou team
L
Rating: 1 out of 5
I bought a FAP for my BMW.Arrived different from its original.Asked for explanation by email,no explanation arrived.👎
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Response from Krosfou
Hi,
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
A
Rating: 1 out of 5
If I hadn't gone door to door with my various neighbors, I would never have had the opportunity to find my order, which is supposed to be delivered by hand and not dropped off at the first mailbox that comes along.
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Response from Krosfou
Thank you Sir for your feedback, and following our exchange of 24/6, I can confirm that we have informed the management of DPD, the carrier chosen for your delivery. The most important thing is that your neighbor has given you your parcel in perfect condition.
C
Rating: 1 out of 5
Easy to access, including telephone reception, if you're not comfortable on the net.
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