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J
Rating: 1 out of 5
Poor quality, clogged again after 250 km. Smokes endlessly and stinks. Absolutely unacceptable, just junk.
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Customer reviews of Krosfou
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 402 published reviews
Summary of reviews
The online store Krosfou stands out for its exceptional product quality and reliable service. Customers frequently highlight the precision in item descriptions and the compatibility of parts, ensuring that products meet expectations. The delivery process is praised for being remarkably fast, with many orders arriving ahead of schedule, even during busy holiday periods. Customer service is another strong point, with users noting prompt responses and effective communication through various channels, including WhatsApp and phone support.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
I bought a new FAP and in three months it is giving me a malfunction again, I have been calling for several days and it is impossible to talk to you...
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Response from Krosfou
Hello Alberto,
We are sorry that you have had problems with your part; currently, we do not have any assistance request from you in our system. However, you can contact us at any time at the following email address: [email protected], where we will respond as soon as possible to assist you.
Sincerely,
The Krosfou team
We are sorry that you have had problems with your part; currently, we do not have any assistance request from you in our system. However, you can contact us at any time at the following email address: [email protected], where we will respond as soon as possible to assist you.
Sincerely,
The Krosfou team
M
Rating: 2 out of 5
2 stars because I received the catalyst very quickly.
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Response from Krosfou
Hello Marwa,
Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with the delivery speed. We place great importance on our customers' experience and your feedback is essential for us to improve. Please feel free to share your suggestions with us.
Best regards,
The Krosfou team
Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with the delivery speed. We place great importance on our customers' experience and your feedback is essential for us to improve. Please feel free to share your suggestions with us.
Best regards,
The Krosfou team
E
Rating: 3 out of 5
It came with some problems, the studs of the block did not fit correctly, I had to enlarge with 9mm drill bit to fit. Once mounted the curve is not correct, too steep that pushed against the engine block and finally does not bring studs in the connection with the exhaust as the factory. I had to put screws
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Response from Krosfou
Thank you for your comment. In this unusual situation, we recommend that you contact [email protected] directly, who will provide you with the technical assistance you need or remove the (unused) part at no cost if it is not suitable for your vehicle.
E
Rating: 2 out of 5
We have to return the part, it was not the one that corresponded to the car model that was provided to you.
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Response from Krosfou
Hello
Thank you for your comment. At Krosfou, our most important priority is customer satisfaction, and to apologize for the inconvenience, we have refunded the full amount of your order!
Despite our team's best efforts during the parts verification process, compatibility issues rarely occur. When they do, it is primarily due to automakers making unexpected changes to the mounting hardware inside the vehicle.
We remain committed to ensuring a smooth, satisfying, customer-focused experience and providing high quality, cost-effective exhaust parts.
Thank you for your understanding and for helping us to improve.
See you soon at Krosfou!
Thank you for your comment. At Krosfou, our most important priority is customer satisfaction, and to apologize for the inconvenience, we have refunded the full amount of your order!
Despite our team's best efforts during the parts verification process, compatibility issues rarely occur. When they do, it is primarily due to automakers making unexpected changes to the mounting hardware inside the vehicle.
We remain committed to ensuring a smooth, satisfying, customer-focused experience and providing high quality, cost-effective exhaust parts.
Thank you for your understanding and for helping us to improve.
See you soon at Krosfou!
L
Rating: 1 out of 5
I bought a FAP for my BMW.Arrived different from its original.Asked for explanation by email,no explanation arrived.👎
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Response from Krosfou
Hi,
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
A
Rating: 1 out of 5
If I hadn't gone door to door with my various neighbors, I would never have had the opportunity to find my order, which is supposed to be delivered by hand and not dropped off at the first mailbox that comes along.
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Response from Krosfou
Thank you Sir for your feedback, and following our exchange of 24/6, I can confirm that we have informed the management of DPD, the carrier chosen for your delivery. The most important thing is that your neighbor has given you your parcel in perfect condition.
F
Rating: 3 out of 5
Fair price, but needs to be improved in terms of part quality.
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Response from Krosfou
Thank you for your feedback and our telephone conversation. Your perception of quality is indeed based on incomplete information: with Krosfou 2019 technology, the heat shields of the original parts are often no longer necessary. What's more, the high-quality ceramic we use in our monoliths (featuring a unique innovative coating) delivers far superior performance to cordierite. We look forward to adding to our FAQ and thank you for your confidence.
C
Rating: 1 out of 5
Easy to access, including telephone reception, if you're not comfortable on the net.
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M
Rating: 2 out of 5
impossible to pay in 3 instalments, no explanation. delivery address not respected, exhaust pipes thrown over my gate, anyone passing in front of my house could reach out and take my parcel from a 186. cardboard box smashed in.
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Response from Krosfou
We're delighted that your mechanic was able to fit the KF-68008 (Catalyseur PEUGEOT), which turned out to be intact after being dropped off by DPD on the other side of your gate (80 cm). In fact, the part ordered, too large for the relay point, was delivered directly to your home by DPD in the interests of speed. Payment in 3 instalments is available from 300. PS: In the event of a damaged part, just give us a call and we'll send you a new one.
P
Rating: 3 out of 5
the site is not bad! but the delivery very very bad!
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Response from Krosfou
Thank you for your positive review of our site. We have notified UPS management of this unusual delivery delay: part received at 14:47 instead of 12:00.
J
Rating: 3 out of 5
Very good quality product; easily fitted in place of the original one, even with the thermal protection! On the other hand, the supposedly very fast delivery service (6 days) provided by UPS is a no-no, because my parcel got stuck in customs, and I got it after 3 weeks! it cost me 110e in FDP instead of 39e by post for nothing, + 88e in customs duties!
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Response from Krosfou
Dear Sir, following our telephone conversation yesterday, we have informed UPS management: this is the 1st time that such a PB has occurred with Reunion Island Customs: the last 10 deliveries on the island were each carried out in 2 or 3 days by UPS. Thank you for informing us. The Krosfou team thanks you for your trust.