Customer reviews of Krosfou

Thank you for your feedback.
We are happy to know that the part suits you and meets your expectations.

Hello Alberto,
We are sorry that you have had problems with your part; currently, we do not have any assistance request from you in our system. However, you can contact us at any time at the following email address: [email protected], where we will respond as soon as possible to assist you.
Sincerely,
The Krosfou team

Thank you for your comment. In this unusual situation, we recommend that you contact [email protected] directly, who will provide you with the technical assistance you need or remove the (unused) part at no cost if it is not suitable for your vehicle.

We are glad to hear that the delivery and assembly went well, please feel free to contact us if you need.

Hi,
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !

Good evening Sir,
We contacted you yesterday and sent you a new assembly kit.
Please do not hesitate to contact our customer service if you have any questions.

Thank you for your purchase: our factory prices are indeed unbeatable. What's more, we're the only ones on the market to offer a 3-year warranty, a guarantee of reliability, and to be able to distribute our products within 2-3 hours to all (private individuals, garages and wholesalers).

The principle of the loyalty program is to earn points on each order placed, to be used on subsequent orders.

Thank you Sir for your feedback, and following our exchange of 24/6, I can confirm that we have informed the management of DPD, the carrier chosen for your delivery. The most important thing is that your neighbor has given you your parcel in perfect condition.

Thank you, Sir, for your feedback and our friendly exchange on 24/6 when we called you back. Your feedback has been passed on to the transport agency and the logistics team with a view to improving the quality of service. We have noted that you do not need us to send you new screws and bolts, most of which were found in the packaging.

Thank you for your feedback and our telephone conversation. Your perception of quality is indeed based on incomplete information: with Krosfou 2019 technology, the heat shields of the original parts are often no longer necessary. What's more, the high-quality ceramic we use in our monoliths (featuring a unique innovative coating) delivers far superior performance to cordierite. We look forward to adding to our FAQ and thank you for your confidence.

Thank you for your positive review of our site. We have notified UPS management of this unusual delivery delay: part received at 14:47 instead of 12:00.

Dear Sir, following our telephone conversation yesterday, we have informed UPS management: this is the 1st time that such a PB has occurred with Reunion Island Customs: the last 10 deliveries on the island were each carried out in 2 or 3 days by UPS. Thank you for informing us. The Krosfou team thanks you for your trust.