Customer reviews of Kyoto boutique

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 007 published reviews
5 923 92% 4 63 6% 3 11 1% 2 4 0% 1 6 1%

Summary of reviews

The online store Kyoto boutique consistently impresses with its careful and thoughtful packaging, ensuring that items arrive undamaged without excessive materials. Customers frequently highlight the fast delivery service, often noting that their orders arrive ahead of schedule. The quality of the products stands out, with many praising the unique designs of items such as mugs and tableware, which exceed expectations in both aesthetics and functionality.

Reviews 1 and 2 stars

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F
Francisco Javier G.
Rating: 2 out of 5
following a purchase from 30/12/2025
The package was terribly wrapped, not even something bought in China is worse. And the tea cup, although in perfect condition, does not give the feeling, nor has any sign of having been made in Japan. Between the packaging and the dubious origin of the cup, I have doubts about whether I have been sent a second-hand item bought at a flea market in India. This is the second time I buy here and probably the last.
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Response from Kyoto boutique
Dear Francisco Javier González Álvarez,

We regret to read your message, but we must clarify that your comment does not reflect the reality of our product. The cup you received does indeed come from Japan and is of good quality. We purchase all our merchandise directly from our Japanese suppliers. These products are originally intended for professionals in Japan and are not designed for international export. For this reason, certain information, such as the inscription 'Made in Japan', may not appear on the product. But rest assured that all our ceramics come from Japan.

Regarding the packaging, if the package arrived in poor condition, this does not necessarily depend on us, but on the carrier. If you wanted to file a complaint, it would have been necessary to send us photos of the package to the address of our customer service: [email protected]. If you are disappointed with the cup, you can simply return it to us and we will refund the product (excluding shipping costs).

We hope these clarifications help you understand the situation.

Sincerely,
The Kyoto Boutique team
S
Sebastien V.
Rating: 1 out of 5
following a purchase from 28/04/2025
The product is very good but the after-sales service lacks seriousness. The price was miscalculated by the site and the seller no longer responds to messages.
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Response from Kyoto boutique
Hello,

Thank you for your feedback. We are happy that the product satisfied you, but we sincerely regret that your experience was marred by a misunderstanding regarding the price.

It is possible that an error related to display (for example via a VPN) influenced the calculation, and we understand that this may have created confusion. Regarding the lack of response to your messages, we would like to apologize: the person in charge of customer service is currently on maternity leave, which has unfortunately delayed the processing of some emails.

We hope to see you again soon and offer you a better experience.

Best regards,
The Kyoto Boutique team
P
Pierre A.
Rating: 1 out of 5
following a purchase from 11/12/2024
Hello, I haven't received my parcel (Christmas gifts), I made a request but I haven't heard anything for 8 days.
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Response from Kyoto boutique
Hello,
We apologize for the delay. Due to the end-of-year vacations and a reduced team, the processing of requests has taken a little longer than usual. Please send us a new message, and we'll get back to you within the day.

Thank you for your understanding.
C
Constance L.
Rating: 1 out of 5
following a purchase from 01/05/2024
Unheard of! A product arrived damaged at my home and I have to pay the return costs out of my own pocket if I wish to exchange it! The washi paper tea boxes are of poor quality: thin plastic lids (they look like the lids on Pringles boxes, to tell you the truth...) Customer service tells me that if I prefer, I can leave them out! For a site "specialized" in Japan, this is very disappointing. Visited in May
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/12/2022
I received a broken product and a defective product. After-sales service has not replied to emails for 20 days. A bit expensive, good products but bad after-sales service + order total increases after buyer identification.
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Claudia F.
Rating: 1 out of 5
following a purchase from 08/12/2022
I purchased these products from Tokyo Market Japanese turquoise ceramic plum blossom rice bowl UME 8-2074-4/6-45 Japanese sushi set , NAVY SAKURA, Blue and pink, I have not received the goods yet. I will never buy from them again as I had to buy the gifts back.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
I ordered several items for Christmas, the Ramen was missing and your teams refused to do anything because I warned them too late (within 2 weeks, the time for me to realize the error because I had the package delivered to my parents). This store had been recommended to me by my sister-in-law and the products are top notch. I could have ordered a lot more for my numerous nieces, but I will never order again because I consider it theft to refuse to refund or return a missing item.
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Response from Kyoto boutique
Hello, we apologize for this inconvenience. Unfortunately, all orders must be checked on receipt, either by you or by a third party who receives them. Kind regards
R
rémi D.
Rating: 1 out of 5
following a purchase from 17/12/2021
Error in the preparation of my order + a cup ordered saying "made in Japan" but no marking on this cup to certify its origin! In short, first and last order on this site.
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Response from Kyoto boutique
Hola, lamentamos este error. Dispone de 14 días para informarnos de su deseo de devolución o para notificar cualquier error. Sinceramente
C
cdelga
Rating: 2 out of 5
You should put a coffee mug next to your small teapots because you don't notice! That's why I sent it all back!
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Response from Kyoto boutique
Hello, However the literage is well indicated on the product sheet and you had not selected the good capacity. The term "dinette teapot" that you used on the phone shows that you are mistaken about the online sales site.
M
morgane.gutierrez
Rating: 2 out of 5
Plastic article that looks a bit cheap for my taste
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Response from Kyoto boutique
Hello, These are resin bowls as indicated in the article sheet like 90% of miso soup bowls made in Japan. After you could return the goods to us. It would have allowed you to rate the customer service correctly. 1/5 when you did not even contact us... Sincerely
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