Customer reviews of Kyoto boutique

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 007 published reviews
5 923 92% 4 63 6% 3 11 1% 2 4 0% 1 6 1%

Summary of reviews

The online store Kyoto boutique consistently impresses with its careful and thoughtful packaging, ensuring that items arrive undamaged without excessive materials. Customers frequently highlight the fast delivery service, often noting that their orders arrive ahead of schedule. The quality of the products stands out, with many praising the unique designs of items such as mugs and tableware, which exceed expectations in both aesthetics and functionality.

Reviews 2 and 3 stars

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Francisco Javier G.
Rating: 2 out of 5
following a purchase from 30/12/2025
The package was terribly wrapped, not even something bought in China is worse. And the tea cup, although in perfect condition, does not give the feeling, nor has any sign of having been made in Japan. Between the packaging and the dubious origin of the cup, I have doubts about whether I have been sent a second-hand item bought at a flea market in India. This is the second time I buy here and probably the last.
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Response from Kyoto boutique
Dear Francisco Javier González Álvarez,

We regret to read your message, but we must clarify that your comment does not reflect the reality of our product. The cup you received does indeed come from Japan and is of good quality. We purchase all our merchandise directly from our Japanese suppliers. These products are originally intended for professionals in Japan and are not designed for international export. For this reason, certain information, such as the inscription 'Made in Japan', may not appear on the product. But rest assured that all our ceramics come from Japan.

Regarding the packaging, if the package arrived in poor condition, this does not necessarily depend on us, but on the carrier. If you wanted to file a complaint, it would have been necessary to send us photos of the package to the address of our customer service: [email protected]. If you are disappointed with the cup, you can simply return it to us and we will refund the product (excluding shipping costs).

We hope these clarifications help you understand the situation.

Sincerely,
The Kyoto Boutique team
C
Constantin D.
Rating: 3 out of 5
following a purchase from 24/08/2025
THE KNIFE IS GOOD BUT THE EDGE NEEDS IMPROVEMENT, AS IT IS A POCKET KNIFE THAT COSTS 50 EUROS.
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Response from Kyoto boutique
We are sorry that the edge did not fully satisfy you. As a supplier, we unfortunately have no leeway in manufacturing. Thank you for your understanding.
C
CHRISTINE L.
Rating: 3 out of 5
following a purchase from 04/11/2024
I ordered imitation lacquer spoons. One model was very nice. But the others are really not pretty: the plastic isn't smooth at all, it's cracked in places.
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Response from Kyoto boutique
We apologize for this disappointing experience. If you wish, please send us a photo of the cracks so that we can examine them. If you are not satisfied with this model of spoon, you can return them to us at your own expense. We will then proceed to a refund or an exchange, according to your preference and depending on our stock.

Yours faithfully
The Kyoto Boutique team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/12/2022
I received a broken product and a defective product. After-sales service has not replied to emails for 20 days. A bit expensive, good products but bad after-sales service + order total increases after buyer identification.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Avoid errors in the references of ordered items
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Christian J.
Rating: 3 out of 5
following a purchase from 05/09/2022
Top quality!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2022
the final, actual delivery amount only appears when you pay, and the taxes too, which is a nice surprise that I would have preferred to see beforehand!
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Response from Kyoto boutique
Hello, Thank you for your feedback. We apologize for the technical problems with the display of prices before and after tax. Even if it happens rarely, these problems are inconvenient for you as well as for us. We have not yet found a solution to this bug. Thank you for your understanding, Sincerely, Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2021
Site not very clear and product not at the level of the order ...
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Response from Kyoto boutique
Hello, if you have any suggestions, please don't hesitate to e-mail us at [email protected]. Wishing you a Merry Christmas and a Happy New Year
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
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clo.beguiot
Rating: 3 out of 5
Description and especially visual of the chopsticks not precise enough.
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paul.morphy
Rating: 3 out of 5
Cast iron teapot arrived damaged. For organizational reasons (Christmas gift) I could not notice and report the damage until 4 weeks after receipt, and the seller initially refused me any exchange / refund on the grounds that I was out of time. It was only after 5 or 6 reminders that he finally agreed to refund me. I found his attitude very unbusinesslike.
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Response from Kyoto boutique
Hello, We are sorry for this unfortunate experience. However, and like any other merchant site, the return period is 14 days. It is up to you to organize yourself differently to report any problems... Sincerely,
C
cdelga
Rating: 2 out of 5
You should put a coffee mug next to your small teapots because you don't notice! That's why I sent it all back!
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Response from Kyoto boutique
Hello, However the literage is well indicated on the product sheet and you had not selected the good capacity. The term "dinette teapot" that you used on the phone shows that you are mistaken about the online sales site.
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deloisondominique
Rating: 3 out of 5
colissimo did not keep its commitment despite the price charged for this order . a whole week of delay with three sorting errors . the product finally arrived , conform to the order . no contact with your customer service . once the invoice cashed it does not seem at all concerned by the errors and failures of the carrier yet chosen by your company . Cord .
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Response from Kyoto boutique
Hello, as you say it is a problem due to the behaviour of the carrier. Unfortunately, we do not have the power to deal with inconsiderate delivery people! If there was any problem with your item, please contact us. Sincerely
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christellewestphal2
Rating: 3 out of 5
Very well packaged, and great products. Thank you
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morgane.gutierrez
Rating: 2 out of 5
Plastic article that looks a bit cheap for my taste
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Response from Kyoto boutique
Hello, These are resin bowls as indicated in the article sheet like 90% of miso soup bowls made in Japan. After you could return the goods to us. It would have allowed you to rate the customer service correctly. 1/5 when you did not even contact us... Sincerely
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