Customer reviews of La Bouteille Dorée

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 646 published reviews

Summary of reviews

La Bouteille Dorée delivers with speed and reliability, consistently providing fast, well-packaged orders and on-time delivery, with many customers noting careful packaging and secure presentation, including beautiful gift boxes. The service stands out for professionalism and responsiveness, with clear, proactive communication and staff who are attentive and friendly, ensuring smooth ordering and gift-giving experiences. The site offers a strong selection of wines, including rare and diverse options, and gift-giving is highlighted by easy ordering, reliable delivery, and repeat, positive experiences for family and friends. Customers repeatedly praise the overall experience as efficient, seamless, and satisfying, with many noting dependable delivery tracking and thoughtful handling of gifts.

Reviews 1 and 2 stars

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Gilbert M.
Rating: 2 out of 5
Disappointed by the product, but the order went well.
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Response from La Bouteille Dorée
Hello, we are aware of your opinion concerning two bottles of Georgian red wine from the Khareba estate, the Saperavi Premium 2013, which we sincerely regret. The first bottle you received as a gift, which you liked, also comes from our cellar (purchased in May 2019). Moreover, it comes from exactly the same batch that the estate had shipped to us in 2017, and all the bottles have since been stored in the same location, in a temperature- and humidity-controlled warehouse. When you indicate that the two bottles received in July are undrinkable, it is therefore difficult for us to understand the cause. Would it be possible for you to clarify your opinion by telling us whether you detected any particular defect in the wine, or whether the quality of the wine in these two bottles was significantly different from the first, by providing a few details? Thank you in advance for your reply. Best regards.
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Corinne V.
Rating: 1 out of 5
I wanted to order wine and not an aperitif, so I'm extremely disappointed. I am returning these bottles and requesting a full refund. Sincerely Corinne vincent lajoie
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Response from La Bouteille Dorée
Hello, Further to your message, we deeply regret that the wines you have ordered are not to your liking. On our website, the &quot