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M
Rating: 4 out of 5
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Customer reviews of La Bouteille Dorée
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 646 published reviews
Summary of reviews
La Bouteille Dorée delivers with speed and reliability, consistently providing fast, well-packaged orders and on-time delivery, with many customers noting careful packaging and secure presentation, including beautiful gift boxes. The service stands out for professionalism and responsiveness, with clear, proactive communication and staff who are attentive and friendly, ensuring smooth ordering and gift-giving experiences. The site offers a strong selection of wines, including rare and diverse options, and gift-giving is highlighted by easy ordering, reliable delivery, and repeat, positive experiences for family and friends. Customers repeatedly praise the overall experience as efficient, seamless, and satisfying, with many noting dependable delivery tracking and thoughtful handling of gifts.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Good service. The accuracy of the delivery date should be improved and more choices should be given in the different proposed packs.
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Response from La Bouteille Dorée
Hello Pierre, thank you for your positive feedback. Regarding the first point, the accuracy of the delivery date, you opted for the most economical delivery method (STANDARD FRANCE Home) which does not allow for a precise delivery date to be guaranteed. With this method, the timeframe is indicative and is 2 to 3 working days. Considering the amount of your order, you could have opted (for 7 euros more) for the HOME DELIVERY method on a specific date, which allows for a guaranteed delivery date. Regarding the second point, we offer more than 250 gift boxes of wines and champagnes ready to be shipped, but it is also possible to create your own box of 2, 3, or 6 bottles by choosing the bottles from our more than 1500 references in the CREATE A BOX section (https://www.labouteilledoree.com/fr/17-coffrets-cadeaux-vins) according to your budget, the type of wines, or the vintage. Hoping to have answered your questions, best regards. Customer Service
Y
Rating: 4 out of 5
The package was supposed to arrive on Saturday morning but it arrived on Monday.
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Response from La Bouteille Dorée
Hello Yann-Gaël, first of all, we thank you for your positive feedback.
Regarding your comment, it is not a delivery delay but the result of the carrier choice on our site. When you placed your order on Friday, June 13, several delivery options were available to you:
- The transport mode you chose is "EXPRESS FRANCE J+1 before 6:00 PM" which clearly specifies: EXPRESS FRANCE delivery in 24 hours to your home from Monday to Friday - Guaranteed timeframe for any order placed before 10:00 AM excluding Saturday and Sunday. Delivery on Saturday is therefore not possible with this transport mode.
- The transport mode "SATURDAY FRANCE before 1:00 PM" is the only one allowing delivery on Saturday, but as indicated on our site, the timeframe is guaranteed for any order placed before Thursday noon. Since your order was placed on Friday morning, it could not be delivered on Saturday.
We regret that this was not clear enough for you and hope that this response can help our future customers.
Best regards.
Regarding your comment, it is not a delivery delay but the result of the carrier choice on our site. When you placed your order on Friday, June 13, several delivery options were available to you:
- The transport mode you chose is "EXPRESS FRANCE J+1 before 6:00 PM" which clearly specifies: EXPRESS FRANCE delivery in 24 hours to your home from Monday to Friday - Guaranteed timeframe for any order placed before 10:00 AM excluding Saturday and Sunday. Delivery on Saturday is therefore not possible with this transport mode.
- The transport mode "SATURDAY FRANCE before 1:00 PM" is the only one allowing delivery on Saturday, but as indicated on our site, the timeframe is guaranteed for any order placed before Thursday noon. Since your order was placed on Friday morning, it could not be delivered on Saturday.
We regret that this was not clear enough for you and hope that this response can help our future customers.
Best regards.
J
Rating: 4 out of 5
Great
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C
Rating: 4 out of 5
No problem.
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C
Rating: 3 out of 5
The product is compliant. However, a few days before Christmas. The bottle was in its wooden box. Visible Gift lost a few days before Christmas
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Response from La Bouteille Dorée
Hello Coralie, thank you for your feedback. We're not quite sure we've understood it correctly, but we've checked the contents of your order and it did specify wooden crate packaging. As this is a 3-liter bottle, a Double-Magnum, it is packaged in a wooden gift box, unless you indicate that you would like to receive it without the box. We remain at your disposal and wish you a happy new year 2025.
A
Rating: 4 out of 5
Good delivery service, but the "20 ans" bottle of 2004 that I intended as a gift unfortunately does not mention the vintage date, which removes the interest.
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Response from La Bouteille Dorée
We thank you for your positive feedback and regret your dissatisfaction with the mention of the vintage. This is normal, however, as the bottle you purchased is a 20 year old Maury, and the photo of the bottle displayed on our site clearly indicates this and not the vintage. Maury wines may be vintage wines, i.e. made from a single vintage, in which case the vintage appears on the label, or, like this 20-year-old, they may be the result of a blend of several vintages that have been aged for a minimum of 20 years.
A
Rating: 4 out of 5
First experience more than good, see you soon!
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S
Rating: 4 out of 5
Perfect so far....still have to taste this grand cru.
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M
Rating: 4 out of 5
Very good response from customer service representatives, after an order and receipt of a bottle with a wrong back label: request for clarification, return slip and full refund including postage.
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J
Rating: 4 out of 5
Hello Very positive opinion on the seriousness of the taking into account Customer and respect of delivery No return on the level tasting still Thank you JC
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V
Rating: 4 out of 5
Choice, information, speed! Great experience!
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J
Rating: 3 out of 5
the year is very discreet on the label
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J
Rating: 4 out of 5
Efficient service
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A
Rating: 3 out of 5
Very high delivery costs but a wide range of products. Nice for a gift that makes an impact!
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A
Rating: 4 out of 5
As for the order and delivery, everything went well, as expected, with efficiency, so 5 stars. The website (from an aesthetic and practical point of view) leaves something to be desired.
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J
Rating: 4 out of 5
Fast delivery but gift box deformed
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Response from La Bouteille Dorée
Hello, we thank you for your review and take note of your comment. We sincerely regret this incident, as the quality and sturdiness of our gift boxes have been proven over many years. We will contact you by e-mail regarding this matter. Best regards.
T
Rating: 4 out of 5
Great delivery time and very well packed. However, the deliveryman left the 3 boxes outside ...
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L
Rating: 3 out of 5
Parcel received as indicated. But as it was a gift, it's a pity that we received the notification emails and not the recipient....
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G
Rating: 4 out of 5
A welcome gift
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M
Rating: 3 out of 5
Very good for delivery, but gift wrapping with message missing although invoiced.
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S
Rating: 3 out of 5
Delivery is impeccable. The wine purchased has not yet been drunk, so I have no comment on that.
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C
Rating: 4 out of 5
Everything went very well with the contact and the delivery as well as the quality of the wine. .... It was a gift... Best regards.
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E
Rating: 4 out of 5
Efficient, thank you.
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J
Rating: 4 out of 5
4/5
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L
Rating: 4 out of 5
fast and efficient. I recommend
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L
Rating: 4 out of 5
Good service
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A
Rating: 4 out of 5
A varied and original offer, a very high quality website, an impeccable delivery service. One regret: not finding in the 3-bottle gift box the detailed information sheets on each bottle, as well as the descriptions of the vineyards and grape varieties that one discovers with pleasure on the site and which accompany the bottles well and complete the offer. I had to make some ugly copies and pastes sent by e-mail after receiving the box to the person to whom I gave the box, hence the 4 stars instead of 5!
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P
Rating: 4 out of 5
Very good service, on-time delivery even on Sundays
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P
Rating: 4 out of 5
Well received the parcel, in excellent condition, just have to enjoy it thank you
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N
Rating: 4 out of 5
Satisfied, including with the quality of the box delivered with the bottles. One drawback, however, was the delivery, which was a day late and a change of location.
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Response from La Bouteille Dorée
Hello Nathalie,
Thank you very much for your positive feedback. Concerning the delivery time, it is between 24 and 48 hours for a delivery in a relay point as indicated on our website. The date displayed on the site is the one expected by the carrier, but does not constitute a guarantee, only a forecast. In your case, the order was placed on Thursday 08/04 at 11:00 and delivered on Saturday 10/04 at 10:30, i.e. within 48 hours. Nevertheless, we observe that delivery takes place within 24 hours in over 95% of cases.
We apologize on behalf of the carrier for the change of collection point. Chronopost may decide to deliver to another collection point if the one initially chosen is temporarily closed or inaccessible, or if its parcel handling capacity is exceeded at the time of delivery.
Yours faithfully
Customer Service
Thank you very much for your positive feedback. Concerning the delivery time, it is between 24 and 48 hours for a delivery in a relay point as indicated on our website. The date displayed on the site is the one expected by the carrier, but does not constitute a guarantee, only a forecast. In your case, the order was placed on Thursday 08/04 at 11:00 and delivered on Saturday 10/04 at 10:30, i.e. within 48 hours. Nevertheless, we observe that delivery takes place within 24 hours in over 95% of cases.
We apologize on behalf of the carrier for the change of collection point. Chronopost may decide to deliver to another collection point if the one initially chosen is temporarily closed or inaccessible, or if its parcel handling capacity is exceeded at the time of delivery.
Yours faithfully
Customer Service
P
Rating: 4 out of 5
Excellent service. Only website that also accepts non-French clients, I tried five other ones who refused me because of my Dutch address. In 2021! When is France going to join the European Union?;-) Pity that your website is not also in English, but for the rest: nothing but compliments.
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N
Rating: 4 out of 5
All went well
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M
Rating: 4 out of 5
It's a pity that an explanation of the wines in the gift box isn't included.
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Response from La Bouteille Dorée
Hello Martine, thank you very much for your positive review. You can find the detailed description of the wines here :
- https://www.labouteilledoree.com/saint-emilion/4468-chateau-teyssier-saint-emilion-grand-cru-2016.html
- https://www.labouteilledoree.com/montagne-saint-emilion/4622-19703-chateau-maison-blanche-montagne-saint-emilion-2016.html
In addition, we are studying a solution that would enable the recipient to access the wine description upon receipt of the gift box, and we expect to implement it early next year.
We remain at your disposal,
Yours sincerely
- https://www.labouteilledoree.com/saint-emilion/4468-chateau-teyssier-saint-emilion-grand-cru-2016.html
- https://www.labouteilledoree.com/montagne-saint-emilion/4622-19703-chateau-maison-blanche-montagne-saint-emilion-2016.html
In addition, we are studying a solution that would enable the recipient to access the wine description upon receipt of the gift box, and we expect to implement it early next year.
We remain at your disposal,
Yours sincerely
I
Rating: 4 out of 5
Very good Bottles conform to my order. Especially since it was a gift!
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A
Rating: 4 out of 5
Easy express delivery to change the Beau coffret slot
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Y
Rating: 4 out of 5
Efficient service, but instead of 3 bottles in a box, my friend received 2 bottles in individual boxes and one bottle without a box.
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A
Rating: 4 out of 5
Order arrived at so much meme in so much Covid On the other hand many products not available on the site but I recommend
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P
Rating: 3 out of 5
Good site. Delivery on time. However, the box for the wine is of poor quality. I received it a little torn.
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Response from La Bouteille Dorée
Hello, we would like to thank you sincerely for your review and take good note of your comment. As far as the quality of our gift boxes is concerned, this one is very much appreciated and we therefore regret that the box arrived damaged. We will send you an e-mail on this subject. Best regards.
C
Rating: 4 out of 5
Received the parcel on time and the site is pleasant to use. The parcel was in good condition. The only complaint is that the gift box was a bit torn, which is average for a gift.
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Response from La Bouteille Dorée
Hello, thank you very much for your positive review. Regarding the gift box, we regret this incident and take good note of your comment. It is very useful for us to improve our products and services. We will also send you an e-mail on this subject. Best regards.