Customer reviews of La Bouteille Dorée

9,7 /10

Based on 646 published reviews

5 557 86% 4 70 11% 3 17 3% 2 1 0% 1 1 0%

Summary of reviews

La Bouteille Dorée delivers with speed and reliability, consistently providing fast, well-packaged orders and on-time delivery, with many customers noting careful packaging and secure presentation, including beautiful gift boxes. The service stands out for professionalism and responsiveness, with clear, proactive communication and staff who are attentive and friendly, ensuring smooth ordering and gift-giving experiences. The site offers a strong selection of wines, including rare and diverse options, and gift-giving is highlighted by easy ordering, reliable delivery, and repeat, positive experiences for family and friends. Customers repeatedly praise the overall experience as efficient, seamless, and satisfying, with many noting dependable delivery tracking and thoughtful handling of gifts.

Reviews 1, 3 and 5 stars

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geraldina A.

Published on 19/12/2018 à 09h17

Great! Remains available on request.

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Marjorie M.

Published on 18/12/2018 à 10h31

1st order on this site. Very interesting. The site is clear, good description of products. Smooth navigation. I recommend

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Marie ange M.

Published on 15/12/2018 à 13h26

excellent selection of wines responsiveness professionalism of the site

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Sébastien J.

Published on 11/12/2018 à 19h22

I received my order very quickly, a great Bordeaux wine from 1982, the packaging is really well done, the bottle is safe. I haven't tasted it yet, but I hope it will be good!

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Sandra F.

Published on 05/12/2018 à 09h41

VERY EASY TO USE SITE. GOOD TELEPHONE ADVICE. FAST DELIVERY. PERFECT PACKAGING. I RECOMMEND LA BOUTEILLE DOREE.COM

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Pierre B.

Published on 05/12/2018 à 06h07

Impeccable and very fast service

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Guillaume H.

Published on 20/11/2018 à 15h30

Everything was perfect, from the order to the delivery, right down to the quality of the wine!

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Murat T.

Published on 19/11/2018 à 16h43

Impeccable bottle from 1979. I thought the bottle was going to be packed in a case after payment and I had left a note for a birthday card but I just received the card' ...

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Response from La Bouteille Dorée Published on 23/11/2018

Hello, we are following up on your message regarding your order. After verification, your order did not include a gift box, only a message card, and the bottle was shipped as is, without gift wrapping. Gift boxes, wrapping and crates are subject to a charge on our site and may be offered above a certain order threshold. However, if you would like to order again from La Bouteille Dorée, for a Christmas gift for example, we have drawn up a voucher for a free gift box under the reference COFFRET-MT-0-18, valid until 31/12/2018. This means you won't have to pay for your box with your next order. Should you require any further information, please do not hesitate to contact us on 01.46.22.29.79. Best regards. Customer Service

Thomas L.

Published on 17/11/2018 à 13h12

Perfect. No complaints

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Marc G.

Published on 13/11/2018 à 17h36

Fast

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sophie L.

Published on 12/11/2018 à 20h20

easy access, good selection of foreign wines

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murielle V.

Published on 04/11/2018 à 16h41

perfect! fair prices, top delivery bravo

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Jacques N.

Published on 25/10/2018 à 21h10

Easy to use.quality service

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Delphine N.

Published on 09/10/2018 à 11h32

The personalized box chosen with 2 wine glasses and a bottle is magnificent, but the site is not clear about the possible choice of bottles and shipping costs. In the end, I ended up paying more than I'd expected and the box wasn't delivered on the agreed day. Price a bit high for the quality of service, could do better.

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Thierry T.

Published on 05/10/2018 à 12h40

Muy bien

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Christian G.

Published on 16/09/2018 à 15h27

Very pleasant contact for my first order via telephone and Internet combined. Fast and accurate service for next-day delivery at a relay point.

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Mathilde P.

Published on 14/09/2018 à 12h33

Despite a bug when ordering, I got a quick response from customer service. Package received promptly in a pretty box. Would recommend.

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Frédérique D.

Published on 08/09/2018 à 11h56

I am now a regular on this site. This time I wanted a rosé and a red for a birthday weekend with young people at a competitive price and I had to be delivered quickly and on a specific day. As usual, I was very well advised and received an excellent rosé and a no less delicious red at a very attractive price. In short, as always, service and quality!

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Jacques N.

Published on 07/09/2018 à 16h59

simple efficient

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Benoit D.

Published on 26/08/2018 à 12h32

Errors in delivery but responsive, professional customer service

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Laura J.

Published on 23/08/2018 à 14h24

Site not very ergonomic and clear, but very clear communications

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Alexandre D.

Published on 17/08/2018 à 12h06

Perfect, efficient delivery at reasonable prices.

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Michel P.

Published on 10/08/2018 à 14h48

Order arrived on time and in perfect packaging.

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Loïc C.

Published on 09/08/2018 à 12h02

Very responsive team, I'll be back!

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Jerome P.

Published on 30/07/2018 à 11h27

Perfect, very responsive and professional. I recommend

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Nathalie A.

Published on 28/07/2018 à 11h52

Fast, reliable service.

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Sébastien B.

Published on 27/07/2018 à 12h50

Very good site, lots of good quality wine and fast shipping.

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Sandrine G.

Published on 19/07/2018 à 07h30

The site was not working, I was told to wait an hour and everything was back in order. When you give an explanation and a deadline, the customer can only be satisfied.

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Charlotte G.

Published on 14/07/2018 à 11h38

Great service! Thank you so much!

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Frédérique D.

Published on 30/06/2018 à 13h57

Reactivity, choice, sound advice and exceptional service: I was looking for quality kosher wines for a reception. la Bouteille Dorée advised me and sent me a first, very specific selection of different wines so that I could make my final choice. We chose a rosé from Provence, an Israeli red and a Pommery Brut Royal, all kosher, all excellent and all very much appreciated, we were complimented. Deliveries were made on the day we received them. In short, the ease of ordering from a website and the very professional advice you'd get from a local wine shop. Recommend +++++++

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Quentin F.

Published on 20/06/2018 à 15h33

First order, with really convenient delivery options! From ordering to delivery, everything was handled quickly and efficiently. Thank you very much!

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Perrine L.

Published on 19/06/2018 à 16h34

Customer service is attentive and responsive, the order was sent on time and the problem of reception was dealt with very pleasantly.

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Valerie L.

Published on 18/06/2018 à 11h37

impeccable ordering and service

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Pierre-Alexandre K.

Published on 18/06/2018 à 11h06

Delivery on time, very friendly person on the phone to add a note with the bottle! perfect.

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Lionel P.

Published on 17/06/2018 à 20h38

Perfect!

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Benjamin C.

Published on 16/06/2018 à 11h25

Excessive shipping costs, and choice of delivery date not respected.

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Response from La Bouteille Dorée Published on 19/06/2018

Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service

François S.

Published on 13/06/2018 à 01h23

The scheduled date was met.

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Yannick K.

Published on 07/06/2018 à 17h13

Fast service

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Ludovic R.

Published on 06/06/2018 à 12h34

Fast delivery as expected

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Coralie J.

Published on 30/05/2018 à 14h27

Very nice box well packed and received very quickly. I am very satisfied!

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