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J
Rating: 5 out of 5
Great service! Thank you
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Customer reviews of La Bouteille Dorée
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 646 published reviews
Summary of reviews
La Bouteille Dorée delivers with speed and reliability, consistently providing fast, well-packaged orders and on-time delivery, with many customers noting careful packaging and secure presentation, including beautiful gift boxes. The service stands out for professionalism and responsiveness, with clear, proactive communication and staff who are attentive and friendly, ensuring smooth ordering and gift-giving experiences. The site offers a strong selection of wines, including rare and diverse options, and gift-giving is highlighted by easy ordering, reliable delivery, and repeat, positive experiences for family and friends. Customers repeatedly praise the overall experience as efficient, seamless, and satisfying, with many noting dependable delivery tracking and thoughtful handling of gifts.
Reviews 1, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Perfect! Order delivered on the agreed date and very nice gift box. I can't recommend it enough!
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V
Rating: 4 out of 5
I was expecting a much more refined packaging... but I'm still satisfied with the quality of the shipment.
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Response from La Bouteille Dorée
Hello, Thank you for your positive review. As far as the packaging is concerned, our gift boxes are always very much appreciated and we take the greatest care in packaging them. If you feel that the packaging is faulty, please let us know by writing to our customer service department at [email protected]. Your information will be invaluable to us in improving our service. Best regards.
M
Rating: 5 out of 5
Top-notch support, reasonable prices, delivery arrived on time. I recommend it.
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C
Rating: 4 out of 5
A small problem with the order but superb responsiveness from customer service and a big thank you to Mr Lanil. The order was dispatched very quickly despite the setback, but delivery via Chronopost is not at the same level of service, which is a shame. I salute the quality of the parcel and the site's reference catalog, and I'll be ordering from this site again.
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P
Rating: 5 out of 5
Easy order, fast delivery. Impeccable
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C
Rating: 5 out of 5
Great, fast and secure shipping, very good contact... all +++ Thanks
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L
Rating: 5 out of 5
This first order was a test. Perfect service, impeccable packaging, on-time delivery. Great flexibility. I suggest finding a better way of putting the messages enclosed with the shipment, as the envelope had slipped, being the same color as the box, I almost missed it... My decision is made, La BouteilleDoree will be my supplier for my customer gifts starting in September 2019. Well done to the whole team.
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D
Rating: 4 out of 5
Fast delivery
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M
Rating: 5 out of 5
I am completely satisfied: a site that offers original products, for all budgets, very good responsiveness when I asked a question, extremely fast delivery.
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E
Rating: 5 out of 5
Very good advice over the phone and fast delivery on time. I recommend them!
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C
Rating: 5 out of 5
Very good site that I discovered.
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F
Rating: 5 out of 5
fast, efficient and well packaged. Everything you'd expect from an online wine merchant.
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C
Rating: 5 out of 5
nothing to add, I'm keeping this address safe.
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X
Rating: 5 out of 5
Easy to use and very clear
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C
Rating: 5 out of 5
Fast, friendly, simple
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V
Rating: 5 out of 5
Pleasant site
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A
Rating: 5 out of 5
Fast service and correct order. Perfect.
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E
Rating: 4 out of 5
Complicated on the phone but fine on the computer
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F
Rating: 5 out of 5
Very responsive. Perfect from order to delivery!
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P
Rating: 5 out of 5
A good site.
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P
Rating: 4 out of 5
Fine
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C
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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L
Rating: 5 out of 5
Transactions from abroad are not always easy (I live in the USA). But there were absolutely no problems, the delivery went as planned and my father was very happy to receive his magnificent box of wine. The selection is also very good!
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S
Rating: 5 out of 5
Good choice of gift boxes
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S
Rating: 5 out of 5
Makes a great gift
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K
Rating: 4 out of 5
Following a data entry error, I realized in my order tracking that the delivery address had not been correctly recorded. I sent a message to the site, which was very responsive and replied within half an hour! Fast, trouble-free delivery.
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W
Rating: 5 out of 5
Serious, good choice and punctual in delivery. I would recommend without hesitation.
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M
Rating: 5 out of 5
What was a shame was the delivery was a day late and badly delivered. My surprise effect was ruined.
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Response from La Bouteille Dorée
We had sent your parcel on June 6th as you had requested, so we are as disappointed as you are about this delayed delivery. The carrier has acknowledged its error and, as compensation, we are reimbursing the shipping costs. Yours faithfully Customer Service
J
Rating: 5 out of 5
Very fast and very well packaged: all that's left to do is drink!
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S
Rating: 4 out of 5
The site is very good. The only thing that annoyed me a little was the number of emails received (5 emails) for an order.
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A
Rating: 5 out of 5
Offers a wide selection of whisky
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A
Rating: 5 out of 5
Serious site, respecting delivery times. Impeccable condition of package and contents. The wines offered are available and stocks are corrected in real time. Bravo ! No complaints
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R
Rating: 5 out of 5
Easy and reliable
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V
Rating: 5 out of 5
Easy to navigate
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J
Rating: 5 out of 5
fast efficient
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D
Rating: 5 out of 5
First order delivered on time, very nice boxes and great choice of wines... worth spreading the word.
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N
Rating: 4 out of 5
Fine
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F
Rating: 5 out of 5
Excellent service, including telephone contact before ordering.
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S
Rating: 5 out of 5
Very good customer service. Very fast delivery.
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