Customer reviews of La Bouteille Dorée

9,7 /10

Based on 651 published reviews

5 561 86% 4 71 11% 3 17 3% 2 1 0% 1 1 0%

Summary of reviews

La Bouteille Dorée consistently delivers fast, efficient service with reliable, on-time delivery and well-packaged orders, including gift boxes that arrive in pristine condition. The site offers a diverse selection of wines, including rare and French varieties, with clear and careful packaging that protects bottles during transit. Customers praise responsive, professional staff and smooth ordering experiences, with easy online ordering, prompt processing, and informative delivery updates. Overall, the store maintains a high standard of care in shipping, packaging, and customer support, making gift orders and international deliveries straightforward and dependable.

Reviews 2, 3, 4 and 5 stars

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Mickael D.

Published on 30/12/2019 à 11h10

it was a gift and the recipient commented on the neat presentation of the parcel

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Armelle W.

Published on 27/12/2019 à 02h28

Excellent experience, as always

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Eric F.

Published on 19/12/2019 à 14h22

Very fast delivery on the requested day. Beautiful boxes

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Pascal M.

Published on 14/12/2019 à 15h54

Well designed and easy to understand

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Cédric C.

Published on 13/12/2019 à 22h03

Compliant, fast but one of the labels was torn... Too bad...

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Response from La Bouteille Dorée Published on 16/12/2019

Hello, We thank you for your positive review and regret the incident on the label of one of the bottles. Would you still be able to send us a photo of it to [email protected]? We'll get back to you by e-mail. Best regards.

David R.

Published on 13/12/2019 à 15h47

PERFECT

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Michael M.

Published on 11/12/2019 à 15h23

RAS - fast / easy / very well prepared package. Perfect

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David V.

Published on 27/11/2019 à 21h05

Wide selection, fast delivery. Very serious site.

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Nils J.

Published on 10/11/2019 à 12h47

Simple site navigation. Excellent customer service with Mr Hauser who took care of everything in a very short time. This enabled me to obtain the bottle in just 1 day. I highly recommend this site and will use it again on a personal basis.

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Eric F.

Published on 07/11/2019 à 20h44

Very good tracking of the order, which arrived on time for our event. Thank you

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Clementine T.

Published on 27/09/2019 à 11h24

Impeccable service and available when needed. Fast and well organized delivery, I recommend

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Pascal A.

Published on 20/09/2019 à 20h32

The site is very easy to navigate.

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Julien V.

Published on 19/09/2019 à 19h44

Great service! Thank you

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Dominique H.

Published on 14/09/2019 à 10h49

Perfect! Order delivered on the agreed date and very nice gift box. I can't recommend it enough!

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Valentine L.

Published on 10/09/2019 à 09h03

I was expecting a much more refined packaging... but I'm still satisfied with the quality of the shipment.

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Response from La Bouteille Dorée Published on 13/09/2019

Hello, Thank you for your positive review. As far as the packaging is concerned, our gift boxes are always very much appreciated and we take the greatest care in packaging them. If you feel that the packaging is faulty, please let us know by writing to our customer service department at [email protected]. Your information will be invaluable to us in improving our service. Best regards.

Marie-Agnès V.

Published on 05/09/2019 à 15h36

Top-notch support, reasonable prices, delivery arrived on time. I recommend it.

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Christophe T.

Published on 03/09/2019 à 13h14

A small problem with the order but superb responsiveness from customer service and a big thank you to Mr Lanil. The order was dispatched very quickly despite the setback, but delivery via Chronopost is not at the same level of service, which is a shame. I salute the quality of the parcel and the site's reference catalog, and I'll be ordering from this site again.

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Pascal H.

Published on 03/09/2019 à 09h56

Easy order, fast delivery. Impeccable

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Christophe C.

Published on 02/09/2019 à 18h21

Great, fast and secure shipping, very good contact... all +++ Thanks

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Laurent P.

Published on 23/08/2019 à 20h08

This first order was a test. Perfect service, impeccable packaging, on-time delivery. Great flexibility. I suggest finding a better way of putting the messages enclosed with the shipment, as the envelope had slipped, being the same color as the box, I almost missed it... My decision is made, La BouteilleDoree will be my supplier for my customer gifts starting in September 2019. Well done to the whole team.

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David B.

Published on 22/08/2019 à 21h53

Fast delivery

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Marie-Hélène V.

Published on 21/08/2019 à 09h04

I am completely satisfied: a site that offers original products, for all budgets, very good responsiveness when I asked a question, extremely fast delivery.

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Eric F.

Published on 20/08/2019 à 22h13

Very good advice over the phone and fast delivery on time. I recommend them!

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Celine P.

Published on 17/08/2019 à 22h47

Very good site that I discovered.

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Joo-Hee Y.

Published on 09/08/2019 à 18h04

Not bad! But the label on the bottle was old, so we couldn't see one of the vintage numbers (this detail was not specified on the site).

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Response from La Bouteille Dorée Published on 15/08/2019

Hello, Thank you for leaving your review of your purchase on our site. If the bottle is still in your hands, could you send us a photo of it to [email protected]? Best regards.

Frederic C.

Published on 09/08/2019 à 10h57

fast, efficient and well packaged. Everything you'd expect from an online wine merchant.

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Gilbert M.

Published on 07/08/2019 à 18h17

Disappointed by the product, but the order went well.

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Response from La Bouteille Dorée Published on 08/08/2019

Hello, we are aware of your opinion concerning two bottles of Georgian red wine from the Khareba estate, the Saperavi Premium 2013, which we sincerely regret. The first bottle you received as a gift, which you liked, also comes from our cellar (purchased in May 2019). Moreover, it comes from exactly the same batch that the estate had shipped to us in 2017, and all the bottles have since been stored in the same location, in a temperature- and humidity-controlled warehouse. When you indicate that the two bottles received in July are undrinkable, it is therefore difficult for us to understand the cause. Would it be possible for you to clarify your opinion by telling us whether you detected any particular defect in the wine, or whether the quality of the wine in these two bottles was significantly different from the first, by providing a few details? Thank you in advance for your reply. Best regards.

Christiane R.

Published on 07/08/2019 à 17h03

nothing to add, I'm keeping this address safe.

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Xavier C.

Published on 07/08/2019 à 16h50

Easy to use and very clear

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Christophe R.

Published on 07/08/2019 à 10h12

Fast, friendly, simple

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Valerie P.

Published on 07/08/2019 à 08h49

Pleasant site

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André M.

Published on 06/08/2019 à 22h00

Fast service and correct order. Perfect.

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Emmanuelle Eugénie C.

Published on 06/08/2019 à 17h03

Complicated on the phone but fine on the computer

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Frédéric H.

Published on 06/08/2019 à 14h21

Very responsive. Perfect from order to delivery!

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Pierre P.

Published on 03/08/2019 à 14h50

A good site.

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Philippe M.

Published on 16/07/2019 à 11h22

Fine

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Cédric C.

Published on 19/06/2019 à 21h57

Very good, impeccable service, careful and attentive. I recommend it!

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Lise A.

Published on 19/06/2019 à 16h02

Transactions from abroad are not always easy (I live in the USA). But there were absolutely no problems, the delivery went as planned and my father was very happy to receive his magnificent box of wine. The selection is also very good!

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Sebastien B.

Published on 19/06/2019 à 14h47

Good choice of gift boxes

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Sébastien G.

Published on 17/06/2019 à 16h30

Makes a great gift

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