La Bouteille Dorée consistently delivers fast, efficient service with reliable, on-time delivery and well-packaged orders, including gift boxes that arrive in pristine condition. The site offers a diverse selection of wines, including rare and French varieties, with clear and careful packaging that protects bottles during transit. Customers praise responsive, professional staff and smooth ordering experiences, with easy online ordering, prompt processing, and informative delivery updates. Overall, the store maintains a high standard of care in shipping, packaging, and customer support, making gift orders and international deliveries straightforward and dependable.
Excessive shipping costs, and choice of delivery date not respected.
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Response from La Bouteille Dorée
Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service
F
François S.
Rating: 5 out of 5
The scheduled date was met.
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Y
Yannick K.
Rating: 5 out of 5
Fast service
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L
Ludovic R.
Rating: 5 out of 5
Fast delivery as expected
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C
Coralie J.
Rating: 5 out of 5
Very nice box well packed and received very quickly. I am very satisfied!
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V
Vincent B.
Rating: 5 out of 5
very well
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D
David R.
Rating: 5 out of 5
super , bravo !
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L
Loïc C.
Rating: 5 out of 5
Very good
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L
Lionel M.
Rating: 5 out of 5
For a first order, everything went well (speed of delivery in particular), I'll be back for sure.
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I
Isabelle P.
Rating: 5 out of 5
Very good!
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Steve S.
Rating: 5 out of 5
Great
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R
Régis G.
Rating: 5 out of 5
easy and with no unpleasant surprises. Just as you'd hoped!
Very quick delivery and the boxes are super pretty.
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R
Richard C.
Rating: 5 out of 5
Just one thing to say: don't change a thing! Impeccable customer service, even in complicated situations (parcel lost in the post). I can't rate the product at the moment, I'll have to let it rest a bit for that.
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G
Guillaume R.
Rating: 5 out of 5
Nice selection! I was delivered in 48h. Nothing to say.
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K
Karine J.
Rating: 5 out of 5
good site
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A
Albert B.
Rating: 5 out of 5
good responsiveness and interaction
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M
Matthieu C.
Rating: 5 out of 5
Perfect!
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J
Jean-Claude D.
Rating: 5 out of 5
Very good!!!
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C
Christelle R.
Rating: 5 out of 5
I haven't tasted it since it's a gift, but the packaging and delivery are impeccable.
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Yves S.
Rating: 5 out of 5
Timely and accurate delivery. Just perfect!
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R
Richard E.
Rating: 5 out of 5
RAPIDIDE GOOD SERVICE
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F
Frédérique D.
Rating: 5 out of 5
An extremely clear, pleasant and well-documented site. It's easy to navigate and a pleasure to eat!
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M
Marie V.
Rating: 5 out of 5
Plenty of choice to suit all tastes and budgets Attentive service
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E
Emmanuel T.
Rating: 5 out of 5
Really fast delivery, just the next day :)
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M
Marie F.
Rating: 5 out of 5
practice
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M
Mattia B.
Rating: 5 out of 5
The website can be improved but the after-sales service is super efficient and the staff are always available.
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H
Helene S.
Rating: 5 out of 5
Good selection of wines and champagne.
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B
Bernard V.
Rating: 5 out of 5
Fast, reliable. Perfect packaging.
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F
Fatiha K.
Rating: 5 out of 5
IMPECCABLE service from start to finish. Bravo again for your sense of service, speed and attentiveness. RECOMMENDED***** !
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S
Sandra N.
Rating: 5 out of 5
The person I spoke to on the phone was very kind, thank you for your kind gesture. Fast and careful delivery
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G
Guillaume H.
Rating: 5 out of 5
It's superb
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C
Celine D.
Rating: 5 out of 5
Easy to search and navigate
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M
Maud D.
Rating: 5 out of 5
Quality service, order tracking is impeccable. I recommend.
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G
Guillaume H.
Rating: 5 out of 5
Excellent online site. Very satisfied
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X
Xavier T.
Rating: 5 out of 5
Ok! Thanks
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T
Timothee D.
Rating: 5 out of 5
Very good service delivered on time at a good price.
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