Customer reviews of La Bouteille Dorée

Hello Coralie, thank you for your feedback. We're not quite sure we've understood it correctly, but we've checked the contents of your order and it did specify wooden crate packaging. As this is a 3-liter bottle, a Double-Magnum, it is packaged in a wooden gift box, unless you indicate that you would like to receive it without the box. We remain at your disposal and wish you a happy new year 2025.

Hello, we would like to thank you sincerely for your review and take good note of your comment. As far as the quality of our gift boxes is concerned, this one is very much appreciated and we therefore regret that the box arrived damaged. We will send you an e-mail on this subject. Best regards.

Hello, Thank you for leaving your review of your purchase on our site. If the bottle is still in your hands, could you send us a photo of it to [email protected]? Best regards.

Hello, we regret as much as you do the change of delivery point which has penalized you and adversely affected our quality of service. However, the Chronopost carrier may decide, without our being able to intervene, to make the parcel available at a different collection point from the one planned, mainly due to an incident such as a temporary closure, absence or traffic restrictions.

Hello, we are following up on your message regarding your order. After verification, your order did not include a gift box, only a message card, and the bottle was shipped as is, without gift wrapping. Gift boxes, wrapping and crates are subject to a charge on our site and may be offered above a certain order threshold. However, if you would like to order again from La Bouteille Dorée, for a Christmas gift for example, we have drawn up a voucher for a free gift box under the reference COFFRET-MT-0-18, valid until 31/12/2018. This means you won't have to pay for your box with your next order. Should you require any further information, please do not hesitate to contact us on 01.46.22.29.79. Best regards. Customer Service

Hello, We have received your notice indicating excessive shipping costs and a delivery date that was not respected. As for the delivery date, you had chosen COLISSIMO for delivery on Saturday 16/06. However, as we indicate on the site, this carrier does not guarantee a delivery date or time. We replied to you on 11/06 and suggested that, as this was your first order, you ship your order by CHRONOPOST, paying the additional cost to guarantee delivery by Friday 15/06/2018 at the latest. Your order was indeed delivered on 15/06/2018. It therefore seems to me that we did everything possible, by warning you and incurring additional costs, to deliver your package for Father's Day and that the delivery date was met. We also informed you that if you imperatively wished delivery on Saturday 16/06/2018, the cost of delivery would be €25. This cost is the one that CHRONOPOST charges us for a Saturday morning delivery and we do not mark it up. It may seem high, but we have no control over it and it is comparable to the prices offered by other brands. For your information, during Father's Day, we offered Monday to Friday delivery at €4 for orders of €50 or more, and free delivery for orders of €80 or more, which I'm sure you'll agree are perfectly reasonable delivery charges. We hope we have given you sufficient explanations and remain at your disposal for any further information you may require. Yours faithfully Customer Service