Customer reviews of La Lainière de Wazemmes

Hello, we are sorry to read this. Generally if the balls are not from the same bath, we always contact the customer to inform them. There may have been a problem with your order, but we can't find any request on your part. Please do not hesitate to contact us at [email protected] to resolve the situation. Best regards. The La Lainières de Wazemmes Team 🧶

Hello,

We are sorry to hear that your order did not meet with your satisfaction. If you have not already done so, please contact us by e-mail at [email protected] or by telephone on 03 20 51 39 98. We will then try to find a solution to your problem.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

We are very sorry to read this. Have you already contacted us by e-mail at [email protected] or by telephone on 03 20 51 39 98? In order to pass on the information to our supplier, we need to know the exact reference number of the ball in which you found knots. Do you have it?

Yours faithfully
The team at La Lainière de Wazemmes 🧶

Hello,
We are very sorry about this situation and this inconvenience, which is totally beyond our control. We handed over your parcel to Mondial Relay on December 4 for delivery. We have no idea what could have happened with the carrier and your parcel to make it take so long to arrive. According to our information, your parcel finally arrived at your relay point today (15/12/2023). We're as sorry as you are and understand your dissatisfaction. We will inform Mondial Relay.
Yours faithfully
The team at La Lainière de Wazemmes 🧶

Hello,

We're sorry to read that you weren't fully satisfied with one of our products, and we understand your misunderstanding. However, it is clearly stated on the product sheet that the kits include the balls and the technical data sheet, and that the accessories are optional (which also explains the low price of most of our kits). We made this choice to leave our customers free to choose whether or not to buy needles or hooks, because some of them already own these accessories and don't feel the need to buy new ones. The aim is to be able to compose the kit according to your needs.

What's more, when we exchanged messages, you clearly indicated that you hadn't ticked the box to add the hook to your kit (which we checked when we looked at your order). So you understand that we can't send you this product free of charge if you didn't select it when you placed your order. Based on your comment, we'll try to notify you otherwise that accessories are optional, to clear up any future misunderstandings.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

Hello,

First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.

We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

Hello,

We are very sorry to read that your parcel did not arrive in good condition and we totally understand your dissatisfaction... Please believe that we take the utmost care to pack each and every one of our customers' orders, and we can assure you that your parcel was intact when we handed it over to the Mondial Relay delivery service. Unfortunately, this was an incident beyond our control. We invite you, if you have not already done so, to contact us by e-mail at [email protected] or by telephone on 03 20 57 09 46 concerning your damaged parcel and the products missing from it. We will try to find a solution to your problem.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

Hello, we're delighted that you're satisfied with our products and services. However, we would like to remind you that the 1-star rating corresponds to total dissatisfaction, so it would be preferable, for future occasions, to add the 5-star rating to be consistent with your comment See you soon at La Lainière de Wazemmes! 🧶

Hello, First of all, we regret this incident and understand your legitimate dissatisfaction with the situation. However, we would like to point out that your parcel was dispatched from our premises in good condition. It was then picked up and delivered by the French Post Office, who obviously failed in their mission. We have contacted them on our behalf to pass on the information, and we invite you to do the same so that the situation does not recur in the future. Once again, please accept our apologies for this inconvenience, which is totally beyond our control.

Hello, We are very sorry that you were not satisfied with your delivery. However, we can assure you that the parcels are sent from our premises in very good condition (despite being reused packaging). Unfortunately, the delivery services provided by La Poste or Mondial Relay sometimes damage parcels. Fortunately, in this case, the products were not damaged. We apologize again for any inconvenience beyond our control.