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F
Rating: 1 out of 5
wool ordered on november 5th, here we are on november 23rd, I still haven't received anything...no comment
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Customer reviews of La Lainière de Wazemmes
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 689 published reviews
Summary of reviews
The online store La Lainière de Wazemmes excels in delivering high-quality wool and cotton products that consistently meet customer expectations. Many customers highlight the impressive speed of order processing and delivery, often noting that their orders arrive quickly and well-packaged. The shop is praised for its attractive pricing, particularly for knitters, and its excellent quality-price ratio, making it a preferred choice for both new and seasoned customers.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 3 out of 5
Very late delivery despite complaint and promise
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F
Rating: 3 out of 5
delivery not made on time shipping costs too high
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C
Rating: 3 out of 5
No invoice, no band on the balls to know which needle to knit with and the bath number....
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P
Rating: 3 out of 5
delivery a little long.
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J
Rating: 1 out of 5
The color does not match the order. I asked for metallic blue and received metallic grey.
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M
Rating: 1 out of 5
Late delivery
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N
Rating: 1 out of 5
the delivery is a disgrace the parcel is thrown over the gate in the middle of the flowers
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Response from La Lainière de Wazemmes
Hello, First of all, we regret this incident and understand your legitimate dissatisfaction with the situation. However, we would like to point out that your parcel was dispatched from our premises in good condition. It was then picked up and delivered by the French Post Office, who obviously failed in their mission. We have contacted them on our behalf to pass on the information, and we invite you to do the same so that the situation does not recur in the future. Once again, please accept our apologies for this inconvenience, which is totally beyond our control.
J
Rating: 3 out of 5
Reusing cardboard boxes is certainly more environmentally friendly, but a little surprising. For example, the box we received indicated that it needed to be refrigerated, which is a bit strange for balls of wool. Consumers should be informed. Otherwise, I'm satisfied with the delivery time and value for money. Thank you
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F
Rating: 3 out of 5
No unpleasant surprises regarding the thread ordered (2 times), which met my expectations perfectly. However, paying 8 euros for 50g of thread is really too much, and I won't be coming back!
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M
Rating: 3 out of 5
still very slow
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F
Rating: 3 out of 5
The prices and wools are great but I often have problems navigating the site from my smartphone...the pages don't display correctly or the site doesn't display the page I want. As I don't have this problem with other sites I browse, I've deduced that it's not due to my connection or my smartphone.
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N
Rating: 3 out of 5
THE STOCKS ARE NOT UP TO DATE and you are offered a credit note but when you need a certain number of balls for a work and you are called to tell you that the number is not there, it is not a credit note that you need but a refund.
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G
Rating: 3 out of 5
A color is not the one chosen
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M
Rating: 3 out of 5
Order not complete
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A
Rating: 3 out of 5
There were two balls missing from the parcel. I asked for them and received them.
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N
Rating: 1 out of 5
It's perfect! Thank you so much!
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M
Rating: 3 out of 5
telephone reception needs fine-tuning!!!!!it's a real shame!!!
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A
Rating: 3 out of 5
Nothing to say about the quality of the wool. However, the delivery packaging could be reviewed (a box of coffee and a box of handkerchiefs) as it was certainly the cause of the postal delay.
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A
Rating: 3 out of 5
The site is not easy to navigate. To order several colors of the same wool, you have to click on all the references to see which color corresponds. Clicking on a color does not change the reference.
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A
Rating: 3 out of 5
The site is not very easy to use. The search is tedious to find the right brand, for example Rio cotton The pages take a long time to load despite the fact that I'm connected to the fiber A lot of back and forth when validating a product
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A
Rating: 3 out of 5
serious site and fast delivery. only downside, the parcel was put in my letterbox! several balls of wool put in a very small box which inevitably tore.
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A
Rating: 3 out of 5
The coordination between the various people in charge clearly needs to be improved, as I waited over a month for an order because someone "forgot" to let me know that one of the products I'd ordered was sold out. I had to call myself, fed up with the delay. Then there was an error about the amount of the refund. Finally, a commercial gesture was made and I thank them, but the customer treatment really needs to be reviewed.
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A
Rating: 3 out of 5
Wool that met my expectations. However, the package was too small to fit in the letterbox. I had to take a cutter, pull out the wool...and crush the box to get it out! What's the point? You might as well pick up the package at the post office, it's more correct. Very expensive shipping costs.
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A
Rating: 3 out of 5
Very high shipping costs to receive my parcel in a very damaged shoebox on arrival.
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A
Rating: 3 out of 5
A long delay between the order and the receipt of the parcel (more than 30 days...) All this without being informed...
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A
Rating: 1 out of 5
Choice on the site as in the store but horrible delivery.
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