Customer reviews of La Lainière de Wazemmes

Hello,

We are delighted to read your satisfaction with our products and services. Regarding parcel tracking, whether for Colissimo or Mondial Relay, an e-mail is always sent automatically to your e-mail address as soon as the parcel is labelled. You may have been the victim of a technical malfunction, or the e-mail may have arrived in your spam folder. We apologize for any inconvenience.

Kind regards,
The team at La Lainière de Wazemmes 🧶

Hello,

We fully understand that you may find our shipping costs too high. However, you should know that we are dependent on the rates imposed by the carriers who deliver and that, given the current economic situation, we can hardly lower our delivery charges any further. In addition, we would like to remind you that we have a loyalty program in place on our site with an accumulation of points, and that we always offer delivery for all orders over €50 in France. Thank you for your understanding.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

We're sorry to hear that your package arrived damaged. However, we can assure you that it was intact when we handed it over to the delivery service. We will do our best to reinforce our packaging in the future.

Kind regards,
The team at La Lainière de Wazemmes 🧶

Hello,

In order to prevent waste, all the boxes used to send our customers' orders come from merchants in the Wazemmes district of Lille, where our store and warehouse are located. As a result, it is possible that some cartons may contain written information unrelated to the contents of the parcel. Thank you for your understanding.

Yours faithfully
The team at La Lainière de Wazemmes 🧶

Hello,

We are very pleased to read your satisfaction with our product offering and thank you for your comment. As far as the descriptive information is concerned, we take good note of it to improve our services.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

First of all, thank you for your positive comment about your shopping experience and our services. On the other hand, regarding delivery costs, nowhere have we ever stated that delivery is simply unconditionally free! It's written everywhere on our website that delivery is indeed free, but only for purchases over €50 (for mainland France). We're a small business ourselves, with a physical store based in Lille, so we totally understand that you want to support local businesses. Offering delivery as we do for a company like ours entails costs that we can't offer for all order amounts, because otherwise profitability would be called into question, as you can well understand.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

First of all, thank you for your positive feedback about our products and your shopping experience on our website. Regarding the color problem, there may have been an error on our part during the preparation of your order or an error in the photos on our website. Could you please let us know by e-mail at [email protected] which of the references you ordered are affected? We apologize for the inconvenience and remain at your disposal.

Kind regards,
The team at La Lainière de Wazemmes 🧶

Hello,

Thank you for your positive feedback about our products and your experience on our site. Unfortunately, the extended delivery time depends on the carrier. We apologize for any inconvenience beyond our control.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

It's true that we've had some technical problems with our site over the past few weeks, and this has had a major impact on page loading speed. Fortunately, everything is back to normal today. We apologize for this inconvenience, which was beyond our control, and thank you for your patience and understanding.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

We apologize for the inconvenience. We have indeed been experiencing major technical problems on our site in recent weeks. Today, everything is back to normal and you can browse the site again with complete fluidity. Thank you for your patience and understanding.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,

First of all, we're delighted to read about your satisfaction with our customer service. As for the rest, it's possible that some of the colors in the photos on our site are not exactly true to life. Also, depending on the screen, colors may not appear the same for everyone. We always do our best to ensure that the photos of our products resemble the actual balls as closely as possible, but this is not always easy. We apologize once again for this inconvenience and look forward to seeing you in our store.

Best regards,
The team at La Lainière de Wazemmes 🧶

Hello,
Indeed, it is possible that some colors are not perfectly faithful to reality on the photos of our site. Also, depending on the screen, colors may not appear the same for everyone. We always do our best to ensure that the photos of our products resemble the actual balls as closely as possible, but this is not always easy.
Best regards,
The team at La Lainière de Wazemmes 🧶