★★★★★
based on 3231 reviews published
Latest neutral customer reviews
Hello, An item error on the first delivery and moreover on a first order, that's worrying, okay "to err is human". But in your correspondence, a: "we are sorry for ..... or: "we regret this error.... Positive point: very quick and effective error management. Be careful with the quality of relationships with e-commerce customers, I repeat: that's worrying. Best regards
Thank you for taking the time to share your feedback. We are sincerely sorry for the error that occurred during your first order and we understand your disappointment. Your feedback regarding our communication is valuable and we are eager to improve our relationship with our customers. However, we are pleased to learn that the management of the error was quick and effective as it is essential for us. We hope to have the opportunity to provide you with a more satisfying experience during your future orders.
Best regards,
The team at La Lainiére de Wazemmes
I think I made a mistake with clickcollect. My order must be on wazemme and I live lillers
The order arrived incomplete, my request to send the missing item should have been taken into account, but a week after the theoretical delivery of the missing item, no news
Hello I'm really not happy the color of Canada col 076 does not correspond at all to the color on screen it is much darker green it says light khaki, as it is to finish a knit I find myself with 4 balls that are useless. It's the 2nd time this happens
We are sorry to hear that your order did not meet with your satisfaction. If you have not already done so, please contact us by e-mail at [email protected] or by telephone on 03 20 51 39 98. We will then try to find a solution to your problem.
Best regards,
The team at La Lainière de Wazemmes 🧶
Satisfied with my order except that I ordered black and the wool is rather dark green so disappointed
First of all, we would like to thank you for your positive feedback regarding your purchasing experience on our site. We're sorry to hear that one of our products didn't give you complete satisfaction. We do our best to ensure that the real colors come out as well as possible in the photos on the screen, and this seems to be the case for the color 001 to which you refer. Nevertheless, if you do not wish to keep the balls concerned, you can return them to us (in accordance with our GTC) and we will refund you the corresponding amount.
Kind regards,
The team at La Lainière de Wazemmes 🧶
Fast delivery, but a little disappointed because I received a few balls, not corresponding to the color ordered, and did not find a site to return them.
We're sorry to hear about your disappointment with your purchase from our site. It is quite possible that an error was made during the preparation of your order and, if this is the case, we sincerely apologize. Please note that if you notice this kind of problem, you can easily contact us from our website or by e-mail at [email protected] or by telephone on 03 20 57 09 46 to let us know. We will then suggest that you return the faulty products to us, and of course send you back the products that correspond to your original order.
Best regards,
The team at La Lainière de Wazemmes 🧶
Fast delivery, quality is up to scratch, but on the chosen color, despite the good resolution of the image on my computer, the expected blue-green is actually quite green... I was able to exchange the balls at a local retailer, who knows me well, without any problem. a little disappointed by your notification in the event that I would have returned these balls (at my expense), not to apply the free shipping to send me the exchange, it would have been a commercial gesture appreciated.
First of all, thank you for your positive feedback about the quality of our products. Regarding the color, we have checked and indeed the photo we had on the site for this color green blue was not consistent with the color of the ball in reality. We apologize for this error and thank you for your comment, which enabled us to rectify this inaccuracy on our site. Under these circumstances, we will of course be able to offer you a refund for the amount of the balls in question. We've sent you an e-mail with details of how to do this.
Kind regards,
The team at La Lainière de Wazemmes 🧶
Shipping is very expensive
We do our utmost to offer the most attractive delivery charges possible, including free delivery for orders over €50. However, being a small company, we can hardly lower our shipping costs any further as we are also dependent on the rates imposed on us by the carriers unfortunately. But we understand that you may find this too high, and we're sorry about that.
Kind regards,
The team at La Lainière de Wazemmes 🧶
Color difference between Internet and reality
It is indeed possible that some colors are not perfectly faithful to reality on the photos on our site. Also, depending on the screen, colors may not appear the same for everyone. We always do our best to ensure that the photos of our products resemble the real balls as closely as possible, but this is not always easy. We apologize once again for this inconvenience.
Best regards,
The team at La Lainière de Wazemmes 🧶
Fast delivery thanks. As for the wool, it's all knots! it's disappointing.
We are very sorry to read this. Have you already contacted us by e-mail at [email protected] or by telephone on 03 20 51 39 98? In order to pass on the information to our supplier, we need to know the exact reference number of the ball in which you found knots. Do you have it?
Yours faithfully
The team at La Lainière de Wazemmes 🧶
Good products but poor customer service
We are sorry to hear that your experience did not live up to your expectations. We always do our utmost to listen to our customers and respond as quickly as possible. In your case, you were unfortunately the victim of an error in our stock levels, which unfortunately affected more than just your order. We apologize and regret this situation. As for the rest, we're delighted to see that you were satisfied with our products.
Best regards,
The team at La Lainière de Wazemmes 🧶
The cotton is good quality, but the shipping costs are much too high.
We always do our best to offer a service that is as high quality as possible, applying a pricing policy that is as fair and respectful of our customers as possible. However, we are dependent on the delivery rates imposed by the carriers and, being a small structure, we can hardly lower our current shipping costs any further. What's more, we offer delivery in mainland France for orders over €50.
Best regards,
The La Lainière de Wazemmes team 🧶
I ordered 3 kits including 3 balls of wool, 1 hook and 1 wool needle. I only received the wool. I reported the problem to the store by email and they asked for my order number, which I gave them.
We're sorry to read that you weren't fully satisfied with one of our products, and we understand your misunderstanding. However, it is clearly stated on the product sheet that the kits include the balls and the technical data sheet, and that the accessories are optional (which also explains the low price of most of our kits). We made this choice to leave our customers free to choose whether or not to buy needles or hooks, because some of them already own these accessories and don't feel the need to buy new ones. The aim is to be able to compose the kit according to your needs.
What's more, when we exchanged messages, you clearly indicated that you hadn't ticked the box to add the hook to your kit (which we checked when we looked at your order). So you understand that we can't send you this product free of charge if you didn't select it when you placed your order. Based on your comment, we'll try to notify you otherwise that accessories are optional, to clear up any future misunderstandings.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
The yarn I received is not of the same quality as the one I previously had in my store. It's the same reference, but the colors don't follow the same pattern from one ball to the next, and I've never had knots like this one. Could this be a second choice?
We think we've already replied to you, if it's really you, when you sent us a similar request in a private Facebook message. And we were just pointing out that the product you're talking about is the same as the one in your previous store, because it's the same brand, the same reference and the same supplier. With this type of "multi" yarn, it's not uncommon for the balls to "not follow" each other between the end of one ball and the beginning of another, as the opposite is often the result of chance. However, as you know, the baths (batches) of balls change throughout the year depending on production, so we can't rule out the possibility of a manufacturing defect. If you believe this to be the case, there is nothing to prevent you from returning the balls designated as defective, in accordance with our general terms and conditions of sale. We can then offer to send you new balls, perhaps in a different bath, and above all provide our supplier with proof of the defective products.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
Postage a bit expensive....
We totally understand that you may find this too high. However, in the current state of affairs, with the rates charged by the various delivery services and the fact that we're a small company, it's very difficult for us to offer you anything less, and we're very sorry about that.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
Communication of information between the accounting and shipping departments not efficient.
This is not a communication problem between our team members. You have unfortunately been the victim of a technical problem between the Paypal payment platform and our website. We apologize for any inconvenience this may have caused, and we regret this incident as much as you do. Your order was displayed as "unpaid" on our website, even though you had paid in full. Your telephone conversation with a member of our team quickly cleared up the misunderstanding and enabled us to prepare your order as quickly as possible. You should also know that many of our customers use this same method of payment, and such a problem has never occurred before. We have tried to investigate the reasons for the malfunction so that this does not happen again in the future. We apologize again.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
I order two batches of balls on clearance. Two weeks later, I'm told they've run out. Whereas 5 days earlier I was told that they would be sent within the week. And finally, the balls I took instead of the original ones cost 4 euros less and nobody offered me a refund or voucher.
First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.
We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
For some types of wool, it is a pity that the quantity of balls required is not mentioned.
Very, very long delivery time, too long
Beautiful colors and very consistent with the site. Attractive price. Unfortunately, as I've already read in previous reviews, the thread splits very regularly. In this case I prefer to pay a little more and not have this inconvenience.
I liked it, but I was a bit disappointed because there may not be enough information on the site, or at least details, about the product. Otherwise, I've had big problems with older orders, in particular a skein that wasn't properly tied, so it was impossible to use.
The wool order does not conform to the photo
Very slow site
On this order, there was a delivery error, which was quickly rectified. I sent the wrong wool back by post. Otherwise, on the history of other orders, everything was very professional and efficient.
I have received what I ordered, but there is no delivery note and the delivery charges are very high, in fact I have to pay 6 euros for a 600 gram parcel to be delivered to a relay point whereas Mondial Relay advertises on its site 4.90 euros for delivery to a relay point or to the home. My order was noted as sent on July 12, but I received it on July 25. If you want home delivery you have to pay 8 euros, I think that's excessive, you should negotiate your rates with Mondial Relay because other delivery companies charge much less.Otherwise the wool is pretty and seems to be of good quality but I don't think I'll order from your site again unless you lower your delivery charges.
Big problem. Last order from you. Wool arrived without paper tower, wrapped around the balls (3 examples) Pink color not ordered, I hate pink.......
Plenty of choice
It's hard to search the site to find exactly what you want. My mother's missing balls were hard to find. The wool is of very good quality. Delivery was a big black mark on my experience with the site. The order took a long time to arrive. My first experience of ordering was bad enough, which is why I can only give it 3 stars.
I think that as a regular customer it would be nice to benefit from a discount.
Good quality wool, nice and pretty. The only problem is that I ordered 8/9 needles and received 6/7. I don't want to bother sending it back, so I'm changing my plans. I wouldn't recommend it. I thought I'd found the right site for my orders...too bad!
I'm still waiting for my order, which is on the road, but where? I don't know and I don't know when I'll receive it.
I've been ordering from you for a long time but I don't have a coupon code... And my orders often take 4 days before I receive them.
Not always clear and quite slow.
Very good for the wool, thank you. For the cream color, it's rather light brown, too bad. It comes from the photo on the site.
I ordered edv color 4501 and received color 4510.
I am a new customer. The parcel arrived quickly, on the date indicated. I chose your company because of the speed of delivery and the choice offered. The wool seems to be of good quality. It's soft to the touch. I haven't started my work yet. I took off two stars because I was very surprised by the packaging: a soberly taped shoebox for boots. It was damaged, perhaps from shipping. I'm all for saving money, but not at the expense of protecting wool, especially when the box lid has two holes big enough to see inside.A simple sheet of wrapping paper around this box would have been enough for better protection. This is not entirely in keeping with your advertising, and my name was not on the label. Only my address and phone number were on the label, which is how my janitor, who received the package, was able to find me. (He wouldn't have gone round the 400 apartments in my residence). I knit a lot, so I hope I won't have this problem again if I recommend you.
Although the prices are attractive, it is 2 times that the delivery time is long because of restocking by your services, it was not at the very beginning of the orders to be watched
Very late delivery despite complaint and promise
Delivery not made on time shipping costs too high
No invoice, no band on the balls to know which needle to knit with and the bath number....
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