Customer reviews of La maison de l’ambre

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 319 published reviews
5 1 026 78% 4 221 17% 3 27 2% 2 18 1% 1 27 2%

Summary of reviews

The store consistently delivers on product quality, with many customers noting fast, reliable delivery and care in presentation, such as fast shipping, secure or well-presented packaging, and items arriving as described. The wide selection of amber and natural stone jewelry at attractive prices is highlighted, with customers mentioning extensive options, clear photos, and items that match or exceed expectations. Customer service and reliability stand out through repeated confirmations of on-time delivery, careful packaging, and smooth reorder experiences, with several purchases described as exactly what was expected or better. Overall, buyers repeatedly cite beautiful designs, good value, and dependable delivery as core strengths.

Reviews 1 and 4 stars

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Aurélie G.
Rating: 4 out of 5
following a purchase from 09/02/2026
Very beautiful jewel
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Response from La maison de l’ambre
Dear Aurélie,

We sincerely thank you for your positive review and your rating of 4/5. We are delighted that you appreciate the jewel you chose at La maison de l'ambre. Your satisfaction is our priority, and we hope to welcome you again very soon.

Best regards,
The team at La maison de l'ambre
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Marie-Claire G.
Rating: 4 out of 5
following a purchase from 20/12/2025
I am very happy with my pair of smoky quartz earrings.
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Response from La maison de l’ambre
Dear Marie-Claire,

We warmly thank you for your positive review on our site "La maison de l'ambre". We are delighted to learn that you are satisfied with your pair of smoky quartz earrings. Your satisfaction is our priority, and we hope to see you again soon to discover more treasures.

Best regards,
The team at La maison de l'ambre.
I
Isabelle H.
Rating: 4 out of 5
following a purchase from 13/12/2025
Compliant with the description
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Response from La maison de l’ambre
Hello Isabelle,

Thank you very much for your positive review and your rating of 4/5! We are delighted that our jewelry website met your expectations. Your satisfaction is our priority, and we hope to see you again soon.

Best regards,
The team at La maison de l'ambre
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Andrée G.
Rating: 4 out of 5
following a purchase from 25/10/2025
Yes, satisfied
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Response from La maison de l’ambre
Dear Andre,

We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with your experience on our site "The House of Amber". Please feel free to reach out to us if you have any suggestions or questions, your satisfaction is our priority.

Best regards,
The team at The House of Amber
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Annie M.
Rating: 4 out of 5
nothing to say, I ordered on the MATY site so I don't have to deal with any seller THANK YOU
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Geneviève P.
Rating: 4 out of 5
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Thi N.
Rating: 4 out of 5
N/A.
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Alicia L.
Rating: 4 out of 5
-
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Jean M.
Rating: 4 out of 5
Replacement of the broken bracelet upon delivery. Very beautiful bracelet.
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Nathalie G.
Rating: 4 out of 5
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Francis G.
Rating: 4 out of 5
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Anne G.
Rating: 4 out of 5
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Matthieu B.
Rating: 4 out of 5
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Arlette F.
Rating: 4 out of 5
nothing to say
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Mireille T.
Rating: 4 out of 5
-
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Celine R.
Rating: 4 out of 5
-
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Valerie T.
Rating: 4 out of 5
Quality product matching the description delivered in a pouch but took 4 weeks to get an invoice, too bad!
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Charles W.
Rating: 4 out of 5
Earrings are compliant and of good quality. Thank you
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Véronique H.
Rating: 1 out of 5
Tiny item does not match the description, shipping and return fees are not refunded, this is really unacceptable, I do not recommend this seller
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Natacha C.
Rating: 4 out of 5
The length of the bracelet did not meet my expectations (too short for my mom). So I kept it for myself and had to reorder another one...
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Mathieu C.
Rating: 4 out of 5
-
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Muriel C.
Rating: 4 out of 5
The stones are not cut to the same diameter (one is taller than the other). It's awkward on one of my pairs (2mm difference)
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Alix D.
Rating: 4 out of 5
Bracelet matches the photo, except that the description lacks information about the size and actual dimensions of the item. Thus, the photo suggests that the "amber drops" are larger than they actually are.
The shipment is very careful and it is appreciated to have a certificate of authenticity.
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Thierry T.
Rating: 4 out of 5
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Hung N.
Rating: 4 out of 5
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Jérôme L.
Rating: 4 out of 5
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Ingrid B.
Rating: 1 out of 5
The company Maison de l'Ambre is a company of incompetents that can't even handle a problem regarding a customer correctly. You are thieves
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Julien C.
Rating: 4 out of 5
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Fatima B.
Rating: 4 out of 5
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Laura G.
Rating: 1 out of 5
Need to return for a size change and I'm told that everything is at my expense......
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Jean-Philippe T.
Rating: 4 out of 5
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Marie-Therese L.
Rating: 4 out of 5
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Marie A.
Rating: 4 out of 5
-
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Isabelle B.
Rating: 1 out of 5
I never received these necklaces and no response from the seller either.
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Bourseul N.
Rating: 4 out of 5
-
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Christiane B.
Rating: 4 out of 5
Pretty ring, but the size was not respected. I ordered size 56, and the ring is much too small. I gave it to my daughter who wears size 52...
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Stéphane P.
Rating: 4 out of 5
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Mélanie D.
Rating: 1 out of 5
Stone came off after 6 months and I was told that they do not repair jewelry. No commercial proposal, I do not recommend this store at all.
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Delphine N.
Rating: 4 out of 5
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Marie- L.
Rating: 1 out of 5
An amber necklace that is impossible to wear. Much too small, and not even a clasp! A real scam, I do not recommend this MATY store to anyone! Shameful!
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