Customer reviews of La Pipe Rit

Hello and thank you for leaving us this message following your new order on our website. We are sorry to hear that you are not entirely satisfied with this pipe made in Saint-Claude. Please feel free to contact our team directly by email attaching some photos of the problem encountered. We will then be able to tell you if a repair is feasible and find with you the most appropriate solution.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that the Missouri Meerschaum Legend 5th Avenue pipe, made in the United States, does not perfectly meet your expectations. Of course, if your new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange or a refund. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us regarding your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not meet your expectations perfectly. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Dear Sir, thank you for taking the time to write to us following your order on our online store. For deliveries to USA, the price paid on our website is exclusive of taxes. The product you selected on our website is displayed at a price of €89 including VAT. In your case, it was therefore invoiced excluding taxes, for a total amount of €74.17 (+ shipping costs). As stated in our terms and conditions of sale (which are clearly indicated on our website when you place your order online: https://www.pipe.fr/en/boutique/general-terms-and-conditions-of-sale-3), customs fees and/or import fees may apply upon delivery. We are unable to specify the exact amount of these charges, as they depend on the regulations in force in each country. They generally represent around 20% of the total order value (equivalent to French VAT). We have no control over the calculation of customs fees and are required to comply with applicable laws. Please feel free to contact our team directly by email if you have any further questions or if you need any clarification.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a mistake, please know that you can (via the email delivered by the review platform) modify this rating. We look forward to seeing you again soon at www.pipe.fr!

Hello and thank you for writing to us through the Avis-Garantis platform. As mentioned during our previous phone conversation, if the pipe you received does not meet your expectations, it is entirely possible to return it to us. Our master pipers will then be able to analyze it and provide a precise response regarding your comments. To date, unless we are mistaken, we have not yet received your return. As soon as it is received, our team will process your request as quickly as possible.

Same

Hello and thank you for leaving us these words following your new order on our website. We are not sure we fully understand the meaning of your message. In order to respond to you accurately, we invite you to contact our team directly by email or by phone. We will be happy to discuss with you and answer all your questions.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to hear that this slim cigarette holder from the Chacom brand you chose does not meet your expectations. Of course, if it does not suit your cigarettes, you can return it to us for an exchange or a refund. If you have any doubts via our website, please do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following the receipt of your new pipe. We are contacting you right away by email to find a quick solution.

Very good

Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store www.pipe.fr. Your order placed on 10/03 was shipped the next morning, that is to say on Wednesday 11/03. As always, we do everything possible to prepare and send each package as quickly as possible. Delivery then depends on the carriers and your postman. We invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.

Hello and thank you for sharing this information following your first order on our online store. Colissimo indicates that your package has been delivered to the address you chose. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for taking the time to write these few words following your first order on our online store. We are sorry to learn that the tracking did not meet your expectations. To keep you informed at every step, we actually send several emails: a first welcome message when creating your account, then a confirmation at the time of validating your order. Finally, as soon as your package has been handed over to La Poste, you received another email containing the Colissimo link allowing you to track the delivery of your package step by step. The postal services have confirmed to us the successful delivery of your package on August 26. Our entire team remains at your disposal by email or phone if you have any questions or need additional support.

Hello and thank you for sharing this information through the Verified Reviews platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Dear Madam, thank you for taking the time to write to us following your order on our online store www.pipe.fr. Your order placed on July 28 was shipped the very next morning, on 29 July. As always, we do our best to process every order as quickly as possible. Naturally, delivery then depends on the carriers. In your case, shipping to Canada usually takes at least 2 weeks (not 2 days). This timeframe can be extended further due to customs checks carried out in Canada. Following your email on August 11, we immediately opened an inquiry with the postal services to speed up the delivery of your order. Our entire team has closely followed your case in order to provide you with the best possible service. We also invite you to check your email inbox, as we have already sent you all the latest updates regarding the delivery of your package.

Hello and thank you for sharing this information with us through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Eole pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following your first order on our website. We are sorry to learn that, two months after your purchase, you are not entirely satisfied with the product. Upon receipt of your package and the photo you sent us, we took care to have your Tsuge pipe examined directly by the manufacturer. As indicated in our previous email exchanges, your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and gradual cake formation so that a protective layer of carbon forms inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If one feels that a pipe starts to heat up, it is essential to let it cool down or even extinguish it and relight it gently later. After analysis, the pipe masters from Tsuge confirmed that this is not a manufacturing defect. According to our general sales conditions, this situation unfortunately does not allow for warranty coverage. Our entire team remains at your disposal and is listening if you need further clarification.

Hello and thank you for taking the time to leave us this review following your first order online. Indeed, as specified on our site, the flint stones you chose are compatible with Sarôme, Corona, and Savinelli lighters sold on our online store www.pipe.fr. However, you have clearly not purchased a lighter from La Pipe Rit, and we do not therefore know the exact model you already possess. Do not hesitate to contact us directly during your next purchase: our team will be happy to advise you in advance and guide you towards the flint stones suitable for your lighter.

Hello, thank you for taking the time to write to us and leave your feedback. We are sorry to learn that your first order on our online store www.pipe.fr did not meet your expectations. Since the opening of our store in 1996, customer satisfaction has always been our number one priority. The Saint-Claude pipe you chose is a handcrafted product designed according to the rules of the art by master pipemakers. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us. We can then proceed with an exchange or a refund according to your preference. Do not hesitate to contact our team (whether by email or phone), we will provide you with all the additional details you may need and guide you in your future choices to find the pipe that will suit you perfectly.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store www.pipe.fr.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello and thank you for taking the time to write to us following your order. As indicated on our website and reminded in our email response, the Myway pipe you chose is indeed sold without a filter. Like many pipes made in Italy (Amorelli, L'Anatra, Il Ceppo, Luigi Viprati, etc.), Myway pipes are also designed to be smoked without a filter. It should be noted that each smoker has their preferences: some opt for pipes with filters, others for pipes without filters. It is precisely for this reason that we offer a wide choice of models on our website. For each pipe, we specify in the

Hello, thank you for taking the time to write to us and leave your feedback. We are sorry to learn that your first order on our online store www.pipe.fr did not meet your expectations. Customer satisfaction has always been our number one priority since we opened our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of the tobacco pot you received. Moreover, the abrasive pipe cleaners you selected do indeed live up to their name. They are designed for deep cleaning and therefore scratch more than classic chenille cleaners. However, you are right, it is not necessary to insist too much in the bottom of the bowl as this could leave a mark after passing the pipe cleaner. For your next purchase on our website, do not hesitate to contact us in advance. We will be happy to guide you in choosing accessories suited to your needs.

Hello and thank you for taking the time to write these few words through the Avis-Vérifiés platform. Our general sales conditions explicitly state that all our items come with a one-year warranty against any manufacturing defects, starting from the date of purchase. We therefore invite you to return your pipe so that our master pipers can analyze it and propose an appropriate solution. As indicated in our previous email exchange, we do not sell stems alone, as each stem is precisely adjusted to the shank of each pipe. Therefore, the creation of new custom stems is done only in our workshops in Saint-Claude. Upon receipt of your pipe, it will of course be possible to have a custom stem made. If you would like more information on repair rates, our team is of course at your complete disposal by email or phone.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. Your order dated 09/10 was shipped from our premises the next morning, that is to say on 10/10/2024. As with all orders made through our online store, we naturally depend on carriers for deliveries. Following your report, a request has been opened with La Poste (Colissimo) services to ensure your package is delivered to you as quickly as possible. Also, as soon as we have more information from Colissimo, we will inform you immediately by email.

Hello and thank you for taking the time to write these few words following your last purchase on www.pipe.fr. We are sorry to learn that this pipe from the German brand (created by designer Markus Bischof) does not fully meet your expectations. Like all pipes from the Vauen Caro collection, the model you chose is designed with a briar bowl and an acrylic stem. We confirm that it is not resin but wood. The craftsman then applied a black lacquer to bring more originality. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), our team can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us through the Verified Reviews platform. During your visit to our store in Saint-Claude in June 2024, you informed us that the stem of your Chacom pipe (purchased in January 2023) was broken. Our workshop has been creating custom pipe stems for over 25 years. Our master pipemakers are perfectly qualified to solve this type of problem. We explained the repair options to you, but you indeed chose to refuse this solution. Consequently, and in accordance with your request, our team took care to return your pipe to you free of charge via a Colissimo shipment.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understood the meaning of your comment. Additionally, we received an email from you indicating that you made a mistake. To clarify your message, we invite you to contact our team directly by phone at 03 84 45 68 02. One of our specialists will then be able to provide you with all the answers you may need.

Dear Madam, thank you for taking the time to write to us following your order on our online store. We are sorry to hear that this pipe manufactured in Saint-Claude (France) does not meet your expectations perfectly. Of course, if this new pipe does not suit you and you have not smoked it yet, it is possible to return it and exchange it for another model. In case of doubt, do not hesitate to contact us (either by email or phone), we will be able to give you all the additional information you need and guide you in your future choices.

Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you about your new briar pipe.

Hello and thank you for sharing this information with us through the Avis-Vérifiés platform. Your order dated 11/06 was shipped from our premises the next morning, that is to say on 12/06/2024. As with all previous orders you have made through our online store, we naturally depend on carriers for deliveries. Following your report, a request has been immediately opened with La Poste (Colissimo) services to ensure your package is delivered to you as quickly as possible. Also, we invite you to check your Internet messaging directly as our team has just sent you the latest information provided by La Poste.

Hello and thank you for taking the time to send us these few words through the Avis-Vérifiés platform. We are sorry that you are not completely satisfied with your first order on our site www.pipe.fr. Since the creation of our company in 1996, we have made it a point to ensure the quality of our products and the satisfaction of our customers. As indicated during our previous exchange, we found no manufacturing defect on the pipe you returned to us. We therefore deduced a clumsy use during the disassembly of the pipe's stem. To address your issue, our craftsmen added a reinforcement ring to the end of the stem. Thus, your husband can now continue to enjoy his tobacco. Our team remains at your disposal by email or phone for any further questions.

Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to access to checkout page because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, do not hesitate to contact us at 33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your online payment.

Hello and thank you for taking the time to leave us your feedback regarding your last order. The metal filter you refer to in your message has an adjustable section. If necessary, you can slightly spread the two legs so that the filter fits better in the bowl of your pipe. By doing this, the filter will perfectly adapt to the diameter of the hole and will stay well in place in your pipe's tube. Do not hesitate to contact our team by email or phone if you need further information or details about this pipe filter.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. In your email dated January 27, your initial request concerned the purchase of activated charcoal filters. In this message, you also indicated that you were surprised that the Peterson pipes you had purchased directly in Ireland were not equipped with an activated charcoal filter. In fact, some Peterson pipes are compatible with a filter and others are not. Naturally, we directed you to the activated charcoal filters we offer in our store. As clearly indicated in the description of these filters (Vauen Dr Perl Junior), they are suitable for all pipes with a 9-millimeter bore. We are sorry to learn now that they do not perfectly meet your expectations. Of course, if these filters do not meet your needs, it is entirely possible to return the box for a refund. Our entire team is at your disposal by email or phone for any clarifications regarding this return.

Hello, thank you for taking the time to send us these few words through the Verified Reviews platform. Following our previous exchanges by phone, emails, and upon receipt of your package, we had your pipe assessed by the master pipers of Saint-Claude. All confirmed that you have overheated your pipe too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate cake to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. Furthermore, we also reminded you that it is essential to regularly clean your pipes using appropriate accessories for pipe maintenance. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. Our entire team remains at your disposal if you need further details or additional advice.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.