Customer reviews of La Pipe Rit

Dear Madam, thank you for taking the time to leave us this message through the Avis-Vérifiés platform. Your order placed on November 27th was shipped from our store on November 28th. We also obviously rely on the Postal Services for the delivery of parcels. We are sorry to learn that the Postal Services commissioned to deliver the parcel of your order did not meet your expectations. We indeed regularly ship parcels to the United States of America, and our customers are satisfied. Following our previous mail exchanges, we informed the Postal Services about that inconvenience so that it will not happen again. We are also glad to know that the pipe you ordered was not damaged during its delivery. As indicated in our previous message, you benefit from free shipping fees for your next order on our website. We wish you a pleasant smoking experience with your new french pipe.

We thank you for taking the time to write these few words via Avis-Vérifiés. Like for the previous orders placed on our website, we have taken care to send your order as quickly as possible after validation of your payment by wire transfer. We also obviously rely on the Postal Services for the delivery of the parcel of your order. As specified on our Internet website, gas bottles can only be shipped in mainland France. Unfortunately, the parcel of your order was returned to us by the Belgian Postal Services. Following our mail exchanges, and because you are a long-time customer, we sent the parcel of your order one more time for free. The new shipping fees were therefore offered as compensation for the gas bottles that couldn't be delivered in Belgium. We are however glad to know that you received the parcel of your order. Our team is at your disposal by mail or by phone should you require further information for your next order.

Dear Sir, thank you for taking the time to leave us this feedback following your recent order on our online shop pipeshop-saintclaude.com. To remove the stem of your pipe, you first have to hold the pipe with one hand on the shank and the other on the stem, so that they are as close as possible to the junction between both parts (shank and stem). Then, you can turn the stem on itself (always in the same direction) as if it was screwed to the shank, while slightly pulling it at the same time to remove it. Please be careful to stay in the axis so as not to damage the shank and the tenon of your pipe. We also remind you that it is necessary to clean your pipe with the appropriate pipe-cleaners after each tobacco tasting. Over time, a dirty pipe will get clogged because of tar, and it will therefore be difficult to remove the stem. We stay at your disposal by mail or phone, should you require further information regarding the maintenance of your new pipe.

Hello and thank you for taking the time to give us this feedback following your recent order. As agreed during our last exchanges by email, we kindly offered you several thank-you gifts following your purchases. Furthermore, we confirm that you also benefited from free shipping on your last order made through our website www.pipe.fr. Since 2011, our store La Pipe Rit has been the official distributor of the Vauen brand in France. Also, the two exceptional models you have just acquired are, in every respect, of absolutely remarkable quality. We are honored that they are now in your hands and we wish you much pleasure in smoking your new Vauen pipes. Please do not hesitate to contact our team directly by phone if you need any further information.

Hello and thank you for taking the time to write to us following your new order on our online store www.pipe.fr. We are sorry to learn that this pipe from the Vauen brand does not perfectly meet your expectations. Also, following our previous exchanges by email, we immediately forward your comments to the manufacturer so that the quality of future productions is even more precise. Our entire team wishes you much pleasure in enjoying your new 9 mm pipe and remains at your disposal (by email or phone) if you need further details.

Hello, thank you for taking the time to send us these few words through the Avis-Vérifiés platform. Following our previous exchanges by phone and email (as well as the attached photos), we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot indeed benefit from the warranty as it is not a manufacturing defect. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarifications.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Furthermore, I confirm that we have received your email and have immediately provided all the answers to your questions. As indicated in our email, our specialists conducted numerous tests by taking samples of pipe cleaners from different bags in our stock. We found no unusual problems. We have been selling these pipe cleaners through our website for over 15 years and all our customers have always been very satisfied with this product. Moreover, our manufacturer has been the same for years and the design of the pipe cleaners has remained strictly identical to the original. Please feel free to contact our team directly by phone if you wish to discuss the subject further.

Hello and thank you for your feedback regarding this pipe from the Eole brand that you chose from our online store. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to send us this message through the Verified Reviews platform. We have also taken note of your email on this subject and have immediately provided a response in order to find a solution. Furthermore, our entire team is delighted to know that you have received your special order. We wish you much pleasure in smoking this new Vauen pipe!

Hello and thank you for taking the time to give us this feedback following your last purchase on our online store www.pipe.fr. Your order was prepared by our team and the package was quickly handed over to the postal services for shipment. As with any delivery to Switzerland, customs checks may be carried out on packages coming from France. We are also pleased to know that you have finally received your package. We wish you much pleasure in smoking your new pipes from Saint-Claude.

Hello and thank you for taking the time to send us your comments following your last purchase online. The issue you are experiencing with your pipe may be due to several factors: a piece of tobacco stuck in the stem or in the pipe, the use or not of a pipe filter, or even a too tight packing for example. We invite you to contact our team directly by phone or email. This way, we can provide you with all the advice you need to make the most of this Falcon pipe.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Each order is prepared and then systematically checked by two people from our team. This double verification allows us to minimize errors before the packages are shipped from our premises. Also, we will contact you immediately by email to get more information regarding the receipt of your order.

Dear Sir, thank you for taking the time to write to us following your order on our online store. We do not understand why it is impossible for you to login to your account because everything works fine on our side. We therefore believe that the connection problem might come from the device you are using. You should maybe try to connect to your account with another computer or phone. Please note that, as indicated in the previous e-mail, we changed your login information so you can access to your account more easily. Do not hesitate to contact us at +33 (0)3 84 45 68 02 and call Nicolas. We will therefore be able to see what can be done about the problem regarding your login to your account.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes from the Jeantet brand (made in France) do not fully meet your expectations. Very responsive, our team systematically responds to all inquiries and specific requests by email. Of course, for more convenience, we are also reachable directly by phone from Monday to Friday. When making your next purchase through our website, do not hesitate to contact us in advance (whether by email or phone), so we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe from the Chacom brand made in Saint-Claude does not meet your expectations perfectly. On our website, it is clearly indicated that this model is intended to be smoked without a filter. Therefore, it is indeed not possible to install a 9 mm filter inside. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe does not meet your expectations perfectly. As indicated in our previous email exchanges, it is entirely possible to return it to us. We will then forward it to the workshop for modifications to be made so that this pipe suits you better. Please feel free to contact us again (whether by email or phone), we will respond to any additional details you may need regarding this return.

Hello and thank you for sending us these few words following your last order made through our online store. Like all your previous purchases, the corresponding invoice for your order is available directly in your customer area on the site www.pipe.fr. For this, you just need to log into your account and then access the section "My Account > Order History and Details". Do not hesitate to contact us by email or phone if you need further assistance or for any other questions.

Hello and thank you for taking the time to share your comments through the Verified Reviews platform. The maple pipe you chose is an original and atypical creation from the American brand Missouri Meerschaum. We are therefore sorry to learn that, unlike your previous purchases, this new pipe did not fully satisfy you. We invite you to contact our team directly by email ([email protected]) so that we can discuss the matter and find a solution.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for sharing this feedback through the Verified Reviews platform. We invite you to contact our team directly by email ([email protected]) so that we can find a solution to the issue you encountered upon receiving your last order.

Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for taking the time to give us this feedback following your online order. The St-Claude pipe you chose is a limited edition, handcrafted. Therefore, only a few pieces have been produced in the workshop. As indicated on our online store, it is quite normal to see differences in dimensions from one pipe to another. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform. Following our previous exchanges by phone and upon receipt of your package, we confirmed that your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and delicate charring to create a protective carbon layer inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If you feel that the pipe is hot, you should let it extinguish and cool down before relighting it. According to our general sales conditions, your pipe cannot benefit from the warranty as it is not a manufacturing defect but rather clumsy use. Briar pipes with a bowl lined with meerschaum can be a good solution as meerschaum better protects the wood from heat. Therefore, the briar is unlikely to get damaged even if you draw too hard. We remain at your disposal if you need further clarification.

Hello and thank you for sharing this new remark through the Verified Reviews platform. Your order dated 29/08 was shipped from our premises the next morning. Then, we naturally depend on the carriers for deliveries. Following our previous exchanges, a request has immediately been opened with the services of La Poste (Colissimo) so that your package is delivered to you as quickly as possible. We also invite you to contact our team directly by email or phone so that we can provide you with the latest information transmitted by La Poste.

Always very good, nothing to say.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that the chosen items do not perfectly meet your expectations. Of course, if these new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello. You contacted us by email because you are having difficulty disassembling the stem of your pipe. We responded the same day we received your message to indicate how to facilitate disassembly. Not being on site, we tried to inform you without you having to return the pipe. This was to avoid shipping costs and a waste of time. Of course, if you do not wish to follow our instructions and do the necessary work yourself, you can return the pipe to us.

Hello and thank you for taking the time to send us this comment through the Avis-Vérifiés platform. Our team has received your pipe and was able to have it examined by several renowned craftsmen located in Saint-Claude. As stated in our general sales conditions, all our items are guaranteed for 1 year from the date of purchase against any manufacturing defect. Also, after analysis, your pipe showed no defects or design flaws. Indeed, the tar accumulated inside the stem and the completely clogged filter unfortunately rendered your pipe unusable. This lack of cleaning inevitably caused the disconnection of the tenon from the stem. Do not hesitate to contact our team again if you need advice on maintaining your pipes or if you want additional information.

Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.

Hello and thank you for your comment. Following an order placed on our site www.pipe.fr, an automatic email is sent 7 days later to know our customers' opinions on the products they have previously purchased. This feedback is important as it allows us to improve our products and services in general. However, of course, it is not mandatory to respond to this email. Additionally, you can unsubscribe at any time by clicking on the link at the end of each email (sent via Avis-Vérifiés).

Hello and thank you for this comment following your last order on our website www.pipe.fr. We have taken note of your second message and have just provided you with a complete response.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Following your initial request by email, our team took the time to order (especially for you) several specific items from the Falcon brand. To fully understand the meaning of your comment, to speak directly and find a solution, we will contact you directly by phone at the beginning of next week.

Good morning and thank you for taking the time to write this comment. As indicated on our website, some specific products (such as gas bottles) are subject to strict restrictions on airline transportation. As your shipping address is in Ireland, your package will most likely be either shipped to you by boat or returned to us. For these reasons, it is quite normal that your package has not yet reached you. We also confirm that your order made on our online store on 22/12/2021 was shipped the same day (which is extremely fast!). It is then necessary to wait while the transporters handle the delivery. Our team remains at your disposal by email if you need further information.

Hello and thank you for your feedback regarding your order placed on our online store. Your purchase validated on 20/12 was shipped from our premises the next morning (that is to say on 21/12/2021). From that moment on, your package was handed over to La Poste for delivery. Following your message informing us of its non-receipt, we immediately alerted Colissimo so that postal agents could quickly take the necessary actions. Unfortunately, the investigation conducted by the delivery services concluded that this package was lost. Therefore, as indicated in our previous email response, our team immediately proceeded to refund your order. Please do not hesitate to contact us again if you need further information.

Hello and thank you very much for your feedback. We are delighted to learn that your new pipe brings you complete satisfaction. Since 1999, we have indeed been very happy to offer Pierre Morel's creations in our shop. Like many artisans, Mr. Pierre Morel prefers to devote all his time and energy to the quality of manufacturing his pipes (rather than their presentation as the latter obviously has no impact on the quality of smoking). On www.pipe.fr, we can particularly advise you on leather cases that will allow you to store and transport your pipe. Do not hesitate to contact our team if you need advice on choosing the appropriate storage pouch.

Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.

Hello and thank you for taking the time to share your feedback following your recent purchase on www.pipe.fr. Your order validated on 22/11 was shipped from our premises the next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. Following your message, we will immediately escalate your information to La Poste Colissimo to prevent this from happening again. Also, we are pleased to know that you have received your package and we wish you much pleasure in smoking your new pipe.