The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
the pipe in the photo was larger than the one received. Hence my great disappointment as a returning customer
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this pipe from the Savinelli brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2021
A very long delivery of very questionable quality items, namely a very expensive pipe of more than limited quality; the price just meets my expectations, maybe I am a bit too difficult. Here is my appreciation following my purchases.
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Response from La Pipe Rit
Hello and thank you for your feedback regarding your recent order on our online store. Your purchase validated on 25/11 was shipped from our premises the very next morning (that is to say, on 26/11). Then, we obviously depend on the delivery services. As every end of the year, La Poste must adapt as best as possible to cope with a very large flow of parcels. If the ordered items do not perfectly meet your expectations, you can return them for an exchange or a refund. This is entirely possible if the products are still new, never smoked or used. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2021
Placed an order that has not yet arrived at its destination.
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Response from La Pipe Rit
Hello and thank you for sending us this message through the Avis-Vérifiés platform. Indeed, we are sorry for this delay regarding your order. Your package was shipped today and will therefore reach you very quickly. We invite you to check your inbox as a Colissimo tracking email has been sent to you so you can follow the progress of your delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2021
see my emails of dissatisfaction and insufficient response from you
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Response from La Pipe Rit
Hello and thank you for sharing your feedback regarding your last order. As mentioned during our previous exchanges and as indicated on our website, the pipes equipped with the Terminus system are old creations of artisanal manufacture. Their double drilling design is very particular. They are pleasant to smoke but also require more maintenance than classic pipes. To keep your pipe clean and smooth to smoke, it is imperative to use pipe cleaners after each use. If necessary, do not hesitate to use several pipe cleaners to completely remove all tar deposits. If you need additional information about Terminus pipes and/or about the essential accessories for cleaning your pipe, we invite you to contact our team directly by email or phone.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/10/2021
Pipe type calumet received in 2 parts. When I wanted to insert the filter tip into the pipe stem, the stem cracked. It seems that the filter tip of the pipe was not the right one.
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Our team has received your pipe and has immediately taken the necessary steps to resolve your issue. We also invite you to check your inbox as a Colissimo tracking email has been sent to you to allow you to follow the progress of this new delivery. We wish you much pleasure in smoking this pipe from Saint-Claude.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/10/2021
I ordered blue pipe cleaners and received red ones. This is the second time. Disappointed.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. The content of each order placed on our online store www.pipe.fr is verified by two different people before shipping. This double verification ensures that the selected items correspond to the requests made by our customers. Regarding your last purchase on our website, we confirm that you ordered two bags of pipe cleaners ('white conical' from the Vauen brand). Therefore, there was no error in preparing your package. If you encounter difficulties with your computer tool, do not hesitate to contact our team directly by phone to place your next order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2021
Reordered after my troubles with the penultimate one. Sorry but lack of customer loyalty marks. Best regards
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Response from La Pipe Rit
Hello and thank you for your feedback following your last order. We do not yet have a system that would automatically reward the loyalty of our customers on the website. However, your comment is very relevant. Therefore, we will study this carefully and hope to implement this kind of technical evolution on our online store.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2021
The filters I ordered do not fit my 2 pipes: not knowing there were several filter sizes, I cannot use them. Otherwise, the order was received very quickly.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback after purchasing these pipe accessories. There are indeed several types of filters with different diameters. The choice of filter depends notably on the bore of your pipes as well as their respective brands and models. Do not hesitate to contact our team directly by email ([email protected]) as our specialists can easily guide you and help you make the right choices.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2021
On the preparation of the order and the quality of the product, no complaints. However, the photo on the site suggested a white or cream-colored pipe, it is actually gray, which seems related to the lighting of the photograph. I was a bit disappointed upon unpacking, I admit.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality, but it is indeed difficult to achieve a rendering that perfectly matches the reality of the product once in hand. Besides the photos, it is also indicated in the descriptive text that this Vauen pipe has a lacquered finish (metallic gray). If this does not fully meet your expectations, it is always possible to return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary procedures for this return.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2021
FILTER TOO SMALL. SMOKING SUCTION GIVES AN UNPLEASANT SENSATION. EFFECTIVE SMOKING DURATION TOO SHORT AND UNPLEASANT;
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your recent online order. The Saint-Claude pipe you just acquired is a short model of small size. As a result, the smoke will necessarily be hotter in the mouth than on a standard-sized model. Furthermore, it is also possible to smoke without a filter if you prefer to achieve an even smoother draw. In any case, do not hesitate to contact our team directly by email or phone, we can provide you with all the details you need.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2021
If I could have, I would have given 0. I ordered a pipe that I received cracked. I informed them the first time there were still some of these pipes in stock. They told me they didn't see the problem, I had to send them photos highlighting the issue. They asked me to send it back without providing a return slip, I also had to ask them what they eventually provided.
And when they confirmed that the pipe indeed had a problem, they told me they no longer had it in stock (they neither had the presence of mind nor the professionalism to set one aside as soon as they realized by email that the pipe had an irreparable defect) and offered me three other products that had absolutely nothing to do with the aesthetics. In short, total nonsense, it's pointless to advertise saying that a good pipe smoker orders from La Pipe Rit, a good pipe smoker is primarily looking for professionals, which is not their case.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated in our previous email exchanges, the photos you sent us did not allow us to see the mentioned problem. Therefore, we sent you a return slip so that you could send us back the pipe in question. The master pipers naturally need to have the items in hand before they can conduct an assessment. Also, unfortunately, we could not offer you the same model as a replacement because this pipe is no longer available from our supplier. That is why we offered you other similar models with a double bowl in sea foam. Following the receipt of your package, our team immediately proceeded to refund your Vauen pipe as requested in your message. Please do not hesitate to contact us directly by email or phone if you need further information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2021
Delivery: very good. The site: very clear. The products: very good. But way too many models unavailable. It's frustrating, especially just before Father's Day.
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Response from La Pipe Rit
Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one-off when it comes to unique pieces) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2021
poor hold the burning hearth
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. Following our previous phone conversation, we immediately provided you with a response by email. As indicated in that email, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue directly the exchange with our specialist in charge of your file. If necessary, please know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2021
Not at all what I ordered
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your order made through our online store. We are contacting you right away directly by email to obtain more information regarding your message.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/05/2021
A fairly serious defect should have been detected before shipping.
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. As indicated in our previous email exchanges, we invite you to return your pipe so that a qualified craftsman from Saint-Claude can make the correction for free. This will allow you to continue smoking your pipe without it deteriorating further. Our entire team remains at your disposal if you need further clarification.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2021
the pipe is too thin in the mouth and sometimes detaches from the pipe itself....
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us about your recent order. The Saint-Claude pipe you just acquired has a special, very solid assembly called 'spigot'. To fit the pipe and ensure it holds perfectly with the body of the pipe, you just need to fit it together firmly. Indeed, with this type of assembly, it is necessary to push the pipe well so that it fits into the mortise. To provide you with more information, our team will contact you directly at your email address right away.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2021
Very good
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Response from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2021
ORDER WELL RECEIVED BUT VERY DISAPPOINTED. AFTER ABOUT FIFTEEN DAYS OF USE, 2 OUT OF 3 PIPES PURCHASED HAVE BURST AT THE BOWL AND MOUTHPIECE. 400€ went up in smoke!!! and no news from customer service!!!
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order placed through our online store. Our team has received your request and we have immediately provided you with a response (dated 02/04/2021 at 09:01). As indicated in this response, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue the exchange directly with our specialist in charge of your file. If necessary, please know that our entire team is at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2021
Conforms to my order no problem
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Response from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2021
I still haven't received my order
I have sent emails and have not received a response to them either
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Response from La Pipe Rit
Hello Sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you have noticed, the delay is currently longer. This is most certainly explained by Covid. Thank you for your patience. Your package is on its way.
Best regards, Claire Mermet.
Good morning sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you may have noticed, the delay is currently longer. This is undoubtedly explained by Covid. Please wait. Your package is on its way.
Sincerely, Claire Mermet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2021
I ordered a pipe and was sent another one. Your colleague told me she would add accessories to compensate, but nothing was added, and moreover, I wasn't really okay with being sent another pipe.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated during our phone conversation, the pipe initially chosen during your order was unfortunately unavailable, and we are sorry for that. That is why, as agreed, we offered you the same model in another color. If the item you received does not ultimately meet your expectations, it is always possible to return it for a refund. For that, we invite you to let us know your intentions directly by email (contact[at]pipe.fr).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2021
Excellent review. No navigation problems.
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Response from La Pipe Rit
Hello, thank you very much for taking your time to leave us this excellent review. Contrary to your message, you indicated a score of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Very good. Beautiful items and perfect packaging.
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Response from La Pipe Rit
Hello, thank you very much for this very flattering feedback following your new order made through our online store. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the past experience on the website. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2021
Very good, good pipe. Thank you.
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback regarding this large bowl pipe from the Jeantet brand. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the product. If this is a manipulation error, please note that you can modify this rating (via the email delivered by the Avis-Vérifiés platform). Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
So first of all I want to say that Pipe Rit has a very good reputation and their blog is great. Unfortunately, my personal experience with them has been somewhat disappointing. I received a pipe purchased at a fairly high price in a questionable and sadly oxidized state. A mistake was made and no help was provided despite my requests and supporting photos. I certainly will not buy from them again in the future.
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Response from La Pipe Rit
Hello and thank you for these various feedbacks following your purchase on our store www.pipe.fr. We are delighted to know that the items and advice visible on our website have been useful to you. As indicated during our previous email exchanges, the silver ring (located at the end of the stem of your pipe) can be cleaned very easily. The simplest solution is to use a tiny bit of toothpaste and gently rub the ring with a clean cloth. Our team remains at your disposal if you need more information. We wish you much pleasure in smoking this magnificent pipe.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2021
Hello, shipping and customer relations are perfect. I admit I am a bit disappointed with the support for the Comté pipe, which I find expensive for the result. Thank you.
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Response from La Pipe Rit
Hello and thank you for your various feedback following your purchase on our store www.pipe.fr. This pipe holder was specially designed to showcase the Comté pipes. It is therefore an ideal support to display a pipe from The Lord of the Rings. If it does not fully meet your expectations, you can always return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary return procedures.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2021
I am a regular customer and pipe smoker for 40 years, until now I was quite satisfied, but regarding my last purchase, an ugly unsanded pipe, and in the photo, they carefully avoided showing the other side of the pipe, it looks damaged... it's a shame and it is absolutely not worth the displayed price...
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback following your last purchase on our online store. As we specified on the item's description page, this Saint-Claude pipe has been partially sanded by the craftsman. This original finish makes each pipe absolutely unique. Of course, as always, if the pipe you received does not fully meet your expectations and you have not yet used it, you can always return it for an exchange or refund. In this case, we invite you to contact us directly by email to know all the return procedures.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2021
Why do we have to deal with customs clearance? I still haven't received my order!
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 01/13/2021 was shipped from our premises on the same day. Then, we obviously depend on the delivery services and any customs checks. Even though delivery to Switzerland is generally quite fast, this customs clearance can sometimes lead to longer shipping delays. Also, we will contact you immediately by email to provide you with all the information regarding your parcel in transit.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
Perfect
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback and for your new order online. Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
did not receive the package (theft or loss by Colissimo)
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. According to the tracking provided by the postal services, your package was indeed delivered on 02/01/2021 to the address chosen during your online purchase. As indicated during our previous exchanges, we immediately alerted Colissimo to obtain more details about your delivery. We are also contacting you directly by email to provide you with the latest information we received today.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I already sent an email with the photo of the pipe that is cracked at the connection with the hose... and I have no response. So my opinion is VERY negative. Not serious at all.
Not finding a Saint Claude pipe dealer near my home, I wanted to try and I got really fooled
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Response from La Pipe Rit
Hello and thank you for your feedback regarding the long pipe you ordered from our online store. Following the various photos sent and as indicated during our exchanges, we will send you a new pipe to replace yours. For disassembling your pipes, we advise you to ensure that your hands are positioned close to the junction between the hose and the stem, and to always turn the hose on itself in the same direction as if it were screwed. Do not hesitate to contact our team by email or phone if you need additional advice on the use and maintenance of this reading pipe made in Saint-Claude.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Damaged pipe. Delivery on time.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the received pipe is not impeccable as we systematically check all items before shipping. Moreover, we ensure to take care to properly package the products to avoid any incidents during transport. As indicated in our previous email exchanges, if the pipe does not suit you perfectly (and it has not been used of course), you can definitely return it to us for an exchange for another model or for a refund.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2020
no response to my last message regarding the unsuitable filters received
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Response from La Pipe Rit
Hello and thank you for your recent order on our online store. We have taken note of your message regarding your inquiry about the filters for the pipe. Our team has just provided you with all the answers directly by email. For your future purchases on the website, do not hesitate to contact us directly by phone as we can immediately provide you with all the additional advice you need.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
Very disappointed, expensive for the product received. Too bad.
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your opinion about this small French pipe from the Jeantet brand. If it does not fully meet your expectations, it is indeed possible to proceed with an exchange or a refund. Of course, this is possible if the pipe is still new and not smoked. In this case, we invite you to contact us directly by email to know all the return procedures.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
Order placed more than 15 days ago and still not received. Despite several reminders, no solutions have been proposed to me
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Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 22/11 was shipped from our premises the very next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. The Post must face a very high volume of parcels at the end of the year 2020. As indicated during our various exchanges, our team immediately alerted the Colissimo service to ensure that your package is delivered as quickly as possible. Also, we will contact you right away by email to provide you with the latest information we have received.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
Simple navigation on the website. Good customer service, but it was a very bad idea to put a sticker "La Pipe Rit" on the pipe case! Besides being very ugly and not matching the item itself, the sticker wasn't even applied straight... and of course, it tears off all the coating when you try to remove it! Honestly terrible and very disappointing!
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your comments following your online order. We completely understand your dissatisfaction regarding the visible sticker on the packaging of the Vauen Zeppelin pipe. In the future, we will ensure that this does not happen again (no label will be placed on this rigid case). We will also contact you directly by email to provide you with more information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
Very beautiful pipe I ordered 2 years ago very satisfied with your shop thank you for offering us such beautiful pipes.
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Response from La Pipe Rit
Hello, thank you very much for this very positive feedback. We are delighted to know that the new pipe you chose suits you perfectly! Contrary to your comment, you indicated a score of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on www.pipe.fr!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2020
I still haven't received my order!
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Response from La Pipe Rit
Hello and thank you for your message sent via Avis-Vérifiés. As indicated during our various email exchanges, BPost (that is, the Belgian Post) has indeed experienced significant saturation in sorting centers due to a considerable number of parcels to be delivered during this November 2020. According to the information provided by the carrier (which we naturally depend on), the situation is improving and the parcels in transit will be delivered to our customers in Belgium quickly. Please feel free to contact us directly by phone if you need more information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2020
I've made an international purchase and the product arrived very well packed. However, the stem is cracked at the bit, which means that the store sent me a defective product. I would like to ask for a replacement.
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Response from La Pipe Rit
Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2020
I've made an international purchase and the product arrived very well packed. However, the stem is cracked at the bit, which means that the store sent me a defective product. I would like to ask for a replacement.
Response from La Pipe Rit
Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.
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