Customer reviews of La Pipe Rit

Hello and thank you for leaving us this message following your new order on our website. We are sorry to hear that you are not entirely satisfied with this pipe made in Saint-Claude. Please feel free to contact our team directly by email attaching some photos of the problem encountered. We will then be able to tell you if a repair is feasible and find with you the most appropriate solution.

Hello and thank you for taking the time to share your feedback following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not fully meet your expectations. However, we are not sure we understand exactly what disappointed you. If you wish, feel free to send us one or more photos by email. This will help us better understand the situation and provide you with a personalized response. Furthermore, if this pipe does not ultimately suit you and it has not yet been smoked, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us by email or phone. We will be happy to advise you and find the most suitable solution with you.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that the Missouri Meerschaum Legend 5th Avenue pipe, made in the United States, does not perfectly meet your expectations. Of course, if your new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange or a refund. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us regarding your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not meet your expectations perfectly. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Dear Sir, thank you for taking the time to write to us following your order on our online store. For deliveries to USA, the price paid on our website is exclusive of taxes. The product you selected on our website is displayed at a price of €89 including VAT. In your case, it was therefore invoiced excluding taxes, for a total amount of €74.17 (+ shipping costs). As stated in our terms and conditions of sale (which are clearly indicated on our website when you place your order online: https://www.pipe.fr/en/boutique/general-terms-and-conditions-of-sale-3), customs fees and/or import fees may apply upon delivery. We are unable to specify the exact amount of these charges, as they depend on the regulations in force in each country. They generally represent around 20% of the total order value (equivalent to French VAT). We have no control over the calculation of customs fees and are required to comply with applicable laws. Please feel free to contact our team directly by email if you have any further questions or if you need any clarification.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a mistake, please know that you can (via the email delivered by the review platform) modify this rating. We look forward to seeing you again soon at www.pipe.fr!

Hello and thank you for writing to us through the Avis-Garantis platform. As mentioned during our previous phone conversation, if the pipe you received does not meet your expectations, it is entirely possible to return it to us. Our master pipers will then be able to analyze it and provide a precise response regarding your comments. To date, unless we are mistaken, we have not yet received your return. As soon as it is received, our team will process your request as quickly as possible.

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Hello and thank you for forwarding this message to us. Since 2002, the year our online store www.pipe.fr was created, we have been striving to offer our customers the fairest prices possible, while remaining particularly attentive to the quality of our products, our services, and the shipping of orders. Each package is carefully prepared by our team and then shipped directly from our premises in Saint-Claude. We do everything we can to ensure that all items arrive at their destination in the best conditions. For nearly 25 years, customer satisfaction has remained our absolute priority. All feedback is very important to us, so please do not hesitate to contact our team by email or phone for further exchanges.

Hello and thank you for taking the time to share your feedback following your online order. We are sincerely sorry if the information regarding the filters was not clear enough and if it caused confusion. On our online store www.pipe.fr, we strive to present all our products as comprehensively as possible: a complete textual description, key elements to remember, technical specifications and dimensions, several photos of the item taken from different angles, and even a 360° view. In parallel, our team is of course at your disposal for any additional information. Please do not hesitate to contact us by email or phone during your next purchase, we will be happy to provide you with the details you may need.

Hello and thank you for taking the time to share your feelings via this message. We are sorry that our selection did not seem varied enough to you. We actually offer nearly 1000 different pipes on our website, with models suitable for all budgets. To allow everyone to find good deals, we have a

Very good

section that groups briar pipes at more affordable prices. Additionally, we often offer discounts during events like Black Friday or sales. For over 20 years, we have been doing our best to offer fair prices while maintaining the quality of our products, our service, and our shipments. During your next purchase, please do not hesitate to contact our team directly by email or phone, we will be happy to advise you and help you find the pipe that suits you.

Hello and thank you for your message following your order on our website. Falcon filters are indeed no longer manufactured and we unfortunately no longer have them in stock. Today, we recommend a simple and effective solution by using a soft cotton pipe cleaner instead of the filter. Just cut a pipe cleaner into three segments, take a piece, and shape it to perfectly fit the base of the humidome. We have even made a video to show you this trick (available on this webpage: https://www.youtube.com/watch?v=OOmyycTw83c). Please do not hesitate to contact our team by email or directly by phone if you need additional information.

Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store www.pipe.fr. Your order placed on 10/03 was shipped the next morning, that is to say on Wednesday 11/03. As always, we do everything possible to prepare and send each package as quickly as possible. Delivery then depends on the carriers and your postman. We invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.

Hello, thank you for your message and for your new order. You are loyal to our online store and we sincerely thank you for that. Shipping costs have not changed for many years: sending via Colissimo Tracking is €5.50 (for an address in France), regardless of the number of items ordered. You are right, it is therefore preferable to order several items at the same time. Since March 2025, we offer an even more economical option: delivery to a relay point, at €4.50. This allows you to reduce shipping costs when you want to order just a small item. We hope this new solution will meet your needs for your future purchases.

Hello and thank you for taking the time to send us these words through the Avis-Vérifiés platform. We are sorry to learn that this Bing model designed by the Savinelli workshop in Italy does not meet your expectations perfectly. As indicated in our previous email responses, the manufacturer himself confirmed the materials used for the design of this pipe. The information present in the product description is therefore correct: the stem of this Savinelli Bing's Favorite smooth pipe is indeed made of ebonite (also called vulcanite, referring to its manufacturing process). Please feel free to contact our team directly by phone if you would like more details.

Hello and thank you for sharing this information following your first order on our online store. Colissimo indicates that your package has been delivered to the address you chose. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you for taking the time to leave us this message following your new order on our online store. For over 20 years, we have been striving to offer our customers the fairest prices possible, while ensuring the quality of our products, services, and shipments. All our prices are listed on our website www.pipe.fr. Out of respect for our past, present, and future customers, we do not engage in price negotiations and do not arbitrarily change our prices. That is why we unfortunately did not grant you an additional discount on the high-end pipe signed Dunhill that you chose. However, a small gift has been added to your package to thank you for your long-standing loyalty. We wish you much pleasure in smoking this magnificent pipe.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes made in Saint-Claude do not perfectly meet your expectations. Of course, if these new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange for other models. If in doubt, do not hesitate to contact us (by email or directly by phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write these few words following your first order on our online store. We are sorry to learn that the tracking did not meet your expectations. To keep you informed at every step, we actually send several emails: a first welcome message when creating your account, then a confirmation at the time of validating your order. Finally, as soon as your package has been handed over to La Poste, you received another email containing the Colissimo link allowing you to track the delivery of your package step by step. The postal services have confirmed to us the successful delivery of your package on August 26. Our entire team remains at your disposal by email or phone if you have any questions or need additional support.

Hello and thank you for taking the time to write to us following your first order on our online store. We are sorry to hear that the chosen item does not meet your expectations perfectly. To assist you better, we invite you to contact our team directly by email ([email protected]) attaching a photo of your issue. This way, it will allow us to understand the situation more precisely and find a suitable solution together.

Hello and thank you for taking the time to leave us this feedback following your purchase on our online store www.pipe.fr. Your order placed on 24/08 was shipped the next morning, that is to say on Monday 25/08. As always, we do everything possible to prepare and send each package as quickly as possible. The delivery then depends on the carriers and your postman. We will make sure to pass your comment on to Colissimo services so that the delivery of your package is even faster during your next purchase. Our entire team is at your disposal by email or phone if you need more information.

Hello and thank you for sharing this information through the Verified Reviews platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Dear Madam, thank you for taking the time to write to us following your order on our online store www.pipe.fr. Your order placed on July 28 was shipped the very next morning, on 29 July. As always, we do our best to process every order as quickly as possible. Naturally, delivery then depends on the carriers. In your case, shipping to Canada usually takes at least 2 weeks (not 2 days). This timeframe can be extended further due to customs checks carried out in Canada. Following your email on August 11, we immediately opened an inquiry with the postal services to speed up the delivery of your order. Our entire team has closely followed your case in order to provide you with the best possible service. We also invite you to check your email inbox, as we have already sent you all the latest updates regarding the delivery of your package.

Hello and thank you for taking the time to write to us following your order on our online store. The cigarette holder you chose does indeed come with a filter. The role of the filter is to absorb a large part of the impurities from the tobacco when you smoke. Depending on your preferences, you can definitely smoke with or without this filter. Our team is available by email and phone if you have any questions regarding the use of your new cigarette holder.

Hello and thank you for sharing your comments following your first order on our website. On our online store www.pipe.fr, we pay particular attention to the presentation of our pipes and smoking accessories: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team does everything possible for you to get the best idea of the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.

Hello and thank you for sharing this information with us through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order.

Hello and thank you very much for your feedback following your last order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes are from series produced by major brands and others are available in very limited quantities (even individually when it comes to unique pieces). Do not hesitate to contact us (by email or phone) if you are looking for a particular model. Being located in Saint-Claude, in the heart of the capital of pipes, we have the ability to select for you many models directly from local manufacturers.

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this cigarette holder made in Saint-Claude does not perfectly meet your expectations. Of course, if it does not suit you and you have not yet used it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us following your first order on our website. We are sorry to learn that, two months after your purchase, you are not entirely satisfied with the product. Upon receipt of your package and the photo you sent us, we took care to have your Tsuge pipe examined directly by the manufacturer. As indicated in our previous email exchanges, your pipe overheated too much, which caused the wood to literally burn. When using a new pipe, it is imperative to perform a slow and gradual cake formation so that a protective layer of carbon forms inside the bowl. Generally, it should always be possible to hold the pipe in hand without it being uncomfortable. If one feels that a pipe starts to heat up, it is essential to let it cool down or even extinguish it and relight it gently later. After analysis, the pipe masters from Tsuge confirmed that this is not a manufacturing defect. According to our general sales conditions, this situation unfortunately does not allow for warranty coverage. Our entire team remains at your disposal and is listening if you need further clarification.

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 3 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on www.pipe.fr!

Hello, thank you for taking the time to write to us and leave your feedback. We are sorry to learn that your first order on our online store www.pipe.fr did not meet your expectations. Since the opening of our store in 1996, customer satisfaction has always been our number one priority. The Saint-Claude pipe you chose is a handcrafted product designed according to the rules of the art by master pipemakers. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us. We can then proceed with an exchange or a refund according to your preference. Do not hesitate to contact our team (whether by email or phone), we will provide you with all the additional details you may need and guide you in your future choices to find the pipe that will suit you perfectly.

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our pipes: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team works hard to ensure you can best assess the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.

Hello and thank you for taking the time to leave us this message through the Verified Reviews platform. Our team takes care to systematically arrange and secure all items inside each package so that they are perfectly protected for transport. Despite all our precautions, the long pipe you ordered was unfortunately damaged during its transport by La Poste. Following your phone call on 29/01/2025, we immediately found a solution to remedy this delivery problem and allow you to fully enjoy your purchase. We take this new response to wish you pleasant tastings with your pipe from the Lord of the Rings.

Hello, thank you for taking the time to write to us following your first order on our site www.pipe.fr. We are sorry to learn that this pipe made in Saint-Claude did not fully meet your expectations. Customer satisfaction has been our priority since the opening of our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of your Eole pipe. This will help us better understand your feedback and provide you with an appropriate response. Thank you in advance.

Hello and thank you for taking the time to leave us this review through the Verified Reviews platform. At the same time, we also confirm that we have received your email. A response has been immediately provided to you. If it hasn't been done already, we invite you to take note of it. Our entire team remains at your disposal by email or phone.