Customer reviews of La Pipe Rit

Hello and thank you for sharing your comments through the Avis-Vérifiés platform. All the information about the cleaning product you chose is available on our website, directly on the product page. We invite you to refer to it if you need details about its use. Meanwhile, you can of course contact our team by email or phone as one of our advisors can easily provide all the answers to your questions.

Hello and thank you for taking the time to send us these few words through the Verified Reviews platform. As agreed in the quote you validated, the workshop has carried out the various repairs on your pipes so that you can use them again for many years. We also invite you to contact our team directly by email or phone if you have any questions/comments on this subject.

Hello and thank you for taking the time to give us this feedback following your order. The St-Claude pipe you chose is a limited series, handcrafted. Therefore, only a few pieces have been produced in the workshops. According to your message, it seems that the craftsman forgot to make the marking (visible on the side of the briar stem). Also, we can of course ask the craftsman to do what is necessary for this engraving to be made. For this, I invite you to contact our team directly by email or phone.

Hello and thank you for sharing this new remark through the Verified Reviews platform. Your order dated 29/08 was shipped from our premises the next morning. Then, we naturally depend on the carriers for deliveries. Following our previous exchanges, a request has immediately been opened with the services of La Poste (Colissimo) so that your package is delivered to you as quickly as possible. We also invite you to contact our team directly by email or phone so that we can provide you with the latest information transmitted by La Poste.

Hello and thank you for your feedback regarding this corn cob pipe from the Missouri Meerschaum brand. On our online store www.pipe.fr, we pay special attention to the presentation of each pipe and the complementary products that may be interesting to select with the pipe. In this case, some corn cob pipes accept the use of specific filters and others do not. In case of doubt, do not hesitate to contact our team (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for sharing your feedback regarding your online order. Our team will certainly pass this information on to the manufacturer so that this issue does not happen again. We also wish you much enjoyment in smoking your new pipes from the French brand Ropp.

Always very good, nothing to say.

Hello and thank you for taking the time to write these few words. Following an order placed on our site www.pipe.fr, an email is automatically sent 7 days later to know our customers' opinions on the products they previously purchased. This feedback is important as it allows us to improve our products and services in general. However, of course, it is not mandatory to respond to this email. Additionally, you can unsubscribe at any time by clicking on the link located at the end of each email (sent via Avis-Vérifiés).

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that the chosen items do not perfectly meet your expectations. Of course, if these new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello. You contacted us by email because you are having difficulty disassembling the stem of your pipe. We responded the same day we received your message to indicate how to facilitate disassembly. Not being on site, we tried to inform you without you having to return the pipe. This was to avoid shipping costs and a waste of time. Of course, if you do not wish to follow our instructions and do the necessary work yourself, you can return the pipe to us.

Hello and thank you for bringing this report to our attention. We will recheck our stock to ensure everything is in order. We wish you much pleasure in smoking your new pipe.

Hello and thank you for your feedback regarding this pipe sculpted by the craftsman Roger Vincent. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to realize the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to send us this comment through the Avis-Vérifiés platform. Our team has received your pipe and was able to have it examined by several renowned craftsmen located in Saint-Claude. As stated in our general sales conditions, all our items are guaranteed for 1 year from the date of purchase against any manufacturing defect. Also, after analysis, your pipe showed no defects or design flaws. Indeed, the tar accumulated inside the stem and the completely clogged filter unfortunately rendered your pipe unusable. This lack of cleaning inevitably caused the disconnection of the tenon from the stem. Do not hesitate to contact our team again if you need advice on maintaining your pipes or if you want additional information.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Regarding the delivery of your order, we invite you to contact our team directly by email ([email protected]).

Hello and thank you for taking the time to write to us via the Verified Reviews platform following your online purchase. Unfortunately, your message did not seem to work as we did not receive any request from you by email. Indeed, we respond very quickly to all inquiries, whether by email or via social networks. Of course, if you have a question, our entire team is also available by phone (Monday to Friday) to assist you. Do not hesitate to seek our help during your next orders.

Hello and thank you for your comment. Following an order placed on our site www.pipe.fr, an automatic email is sent 7 days later to know our customers' opinions on the products they have previously purchased. This feedback is important as it allows us to improve our products and services in general. However, of course, it is not mandatory to respond to this email. Additionally, you can unsubscribe at any time by clicking on the link at the end of each email (sent via Avis-Vérifiés).

Hello and thank you for this comment following your last order on our website www.pipe.fr. We have taken note of your second message and have just provided you with a complete response.

Dear Sir, thank you very much for taking the time to send us this message. Your comment is very relevant, we will think about it in order to offer the appropriate solutions. Please do not hesitate to contact our team if you need any further information.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Following your initial request by email, our team took the time to order (especially for you) several specific items from the Falcon brand. To fully understand the meaning of your comment, to speak directly and find a solution, we will contact you directly by phone at the beginning of next week.

Hello and thank you for taking the time to leave us this comment through the Verified Reviews platform. We are sorry to hear that our customer service did not provide you with the expected response. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Following your order through our website and our previous email exchanges, we confirm that you have a period of 100 days to make a return. Upon receipt of your pipe, we will be able to analyze the mentioned defect and proceed, at your convenience, with a refund of your order or an exchange.

Hello and thank you for sharing your comments following your order via our website www.pipe.fr. As mentioned in our previous email exchange, most pipes of this brand are indeed designed with a decantation chamber. Even today, Peterson pipes are still made in a traditional and artisanal way in Ireland. Therefore, depending on the drilling done, the decantation chamber is more or less significant from one model to another. We wish you much pleasure in smoking your new Peterson pipe and remain at your disposal for any further information.

Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the filter of the received pipe is not impeccable as we systematically check all items before their shipment. According to your message, this control point has clearly escaped the vigilance of our team. Therefore, we will recheck all the pipes in this collection to prevent this from happening again. We wish you much pleasure in smoking your new pipe and remain at your disposal if you need further advice (regarding its maintenance for example).

Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay particular attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.

Good morning and thank you for taking the time to write this comment. As indicated on our website, some specific products (such as gas bottles) are subject to strict restrictions on airline transportation. As your shipping address is in Ireland, your package will most likely be either shipped to you by boat or returned to us. For these reasons, it is quite normal that your package has not yet reached you. We also confirm that your order made on our online store on 22/12/2021 was shipped the same day (which is extremely fast!). It is then necessary to wait while the transporters handle the delivery. Our team remains at your disposal by email if you need further information.

Hello and thank you for taking the time to give us this feedback. As of today, we offer more than 1500 pipes and accessories on our online store. To make your choice on www.pipe.fr, you have several options: perform a keyword search via the internal search engine, use the advanced search page by checking your search criteria (price, shape, length, ...) or simply browse through the entries of the main menu (and thus let yourself be guided step by step towards the available models in each category). Moreover, do not hesitate to contact our team (by email or directly by phone) as our specialists can easily help you find the appropriate pipe for your husband.

Hello and thank you for your feedback regarding your order placed on our online store. Your purchase validated on 20/12 was shipped from our premises the next morning (that is to say on 21/12/2021). From that moment on, your package was handed over to La Poste for delivery. Following your message informing us of its non-receipt, we immediately alerted Colissimo so that postal agents could quickly take the necessary actions. Unfortunately, the investigation conducted by the delivery services concluded that this package was lost. Therefore, as indicated in our previous email response, our team immediately proceeded to refund your order. Please do not hesitate to contact us again if you need further information.

Hello and thank you for sharing your comments following the purchase of this Vauen pipe. As with your previous orders via our online store www.pipe.fr, you have 100 days to form an opinion on the received item(s). If this new pipe does not perfectly meet your expectations and you have not yet smoked it, you can therefore return it to us for an exchange or a refund. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.

Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.

Hello and thank you for taking the time to send us your feedback. We are sorry to hear this as we systematically check all items before shipping. All handcrafted creations by artisan Roger Vincent are traditionally hand-carved. Following your message, we confirm that it is indeed possible to return the received pipe if it does not meet your expectations perfectly. Of course, it must still be new (that is to say, never smoked). We also invite you to contact our team directly by email ([email protected]) to know all the return procedures.

Hello and thank you for taking the time to send us your feedback following your new order. The Saint-Claude pipe you chose is indeed a very beautiful piece. Like all the items we offer through our online store www.pipe.fr, we have taken care to write a complete description and take numerous photos to present the pipe in every detail. In terms of packaging, this pipe was delivered in accordance with its presentation on the website. We included a fabric storage case and carefully arranged everything in a cardboard box in the colors of La Pipe Rit. If you would like an additional box to present this pipe, please do not hesitate to contact our team by email ([email protected]) as we have some very nice boxes available for this purpose. We hope we have answered your request and wish you a pleasant end of year holiday season.

Hello and thank you for taking the time to share your feedback following your recent purchase on www.pipe.fr. Your order validated on 22/11 was shipped from our premises the next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. Following your message, we will immediately escalate your information to La Poste Colissimo to prevent this from happening again. Also, we are pleased to know that you have received your package and we wish you much pleasure in smoking your new pipe.

Hello and thank you for your feedback regarding your recent order on our online store. Your purchase validated on 25/11 was shipped from our premises the very next morning (that is to say, on 26/11). Then, we obviously depend on the delivery services. As every end of the year, La Poste must adapt as best as possible to cope with a very large flow of parcels. If the ordered items do not perfectly meet your expectations, you can return them for an exchange or a refund. This is entirely possible if the products are still new, never smoked or used. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. We are sorry that the gift wrapping escaped our attention during the preparation of your package. We have forwarded your feedback to the team in charge of packages to improve our services and ensure this does not happen again. Also, we have just processed the refund for this gift wrapping that was not done. We wish you much pleasure in smoking your new pipe!

Hello and thank you for sharing your feedback following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles, and even a 360° view. Our team works hard to ensure you can get the best idea of the item before placing your order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.

Hello and thank you for your comment sent through the Avis-Vérifiés platform. Following our previous phone conversation, we confirm again that this tobacco pouch is indeed a Chacom product. Our store La Pipe Rit is located very close to the Chacom factory in the Jura department. Therefore, our team regularly goes to the heart of the workshops to directly choose the most beautiful creations (pipes and accessories from the Chacom brand). If the tobacco pouch you selected does not perfectly meet your expectations, it is of course possible to return it for an exchange or refund. We invite you to contact our team by email ([email protected]) or phone (03 84 45 68 02) to let us know your intentions.