Customer reviews of La Pipe Rit

Hello and thank you for taking the time to write to us following your order placed through our online store. Our team has received your request and we have immediately provided you with a response (dated 02/04/2021 at 09:01). As indicated in this response, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue the exchange directly with our specialist in charge of your file. If necessary, please know that our entire team is at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).

Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello Sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you have noticed, the delay is currently longer. This is most certainly explained by Covid. Thank you for your patience. Your package is on its way.
Best regards, Claire Mermet.
Good morning sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you may have noticed, the delay is currently longer. This is undoubtedly explained by Covid. Please wait. Your package is on its way.
Sincerely, Claire Mermet

Hello and thank you for taking the time to leave us this comment. As indicated during our phone conversation, the pipe initially chosen during your order was unfortunately unavailable, and we are sorry for that. That is why, as agreed, we offered you the same model in another color. If the item you received does not ultimately meet your expectations, it is always possible to return it for a refund. For that, we invite you to let us know your intentions directly by email (contact[at]pipe.fr).

Hello, thank you very much for taking your time to leave us this excellent review. Contrary to your message, you indicated a score of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on www.pipe.fr!

Hello, thank you very much for this very flattering feedback following your new order made through our online store. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the past experience on the website. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.

Thank you for leaving a review regarding your recent order on our online shop. Your order was placed on Friday February 5th and shipped out on Monday February 8th. After that, the delivery time depends on the carrier. Shipping to Romania usually takes a week and a half, however, the current sanitary crisis has been disrupting international deliveries worldwide. This is why your parcel took more time than usual to be delivered. We are glad to know you finally received your parcel and look forward to seeing you again on www.pipeshop-saintclaude.com!

Hello, thank you very much for this very positive feedback regarding this large bowl pipe from the Jeantet brand. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the product. If this is a manipulation error, please note that you can modify this rating (via the email delivered by the Avis-Vérifiés platform). Our team remains at your disposal if you need further information.

Hello and thank you for this feedback following your order placed on our online store. Our team will contact you immediately by email to resolve this as quickly as possible.

Hello and thank you for sending us your feedback through the Avis-Vérifiés platform. We are delighted to hear that the gift box and the briar pipe suit you perfectly. Regarding the pipe cleaner, our team has not received any message from you (either by email or phone), which is why you have not received a response. We are contacting you right away to get more information and to resolve this as quickly as possible.

Hello and thank you for taking the time to give us this feedback. As indicated in the textual description of this corn cob pipe, the Dwarf pipe (made by the company 'Missouri Meerschaum' in the United States) is now without a ring. If the pipe you received does not fully meet your expectations, it is certainly possible to return it for an exchange or refund. To know all the return procedures, we invite you to contact our team directly by email or phone.

Hello and thank you for taking the time to leave us this comment. The metal filters available on our online store have the advantage of being adjustable. They fit exactly the diameter of all pipe stems (drilled in 3 or 4 mm). Regarding the nature Haiti pipe you ordered, if it does not meet your expectations perfectly (and it has not yet been smoked), you can absolutely return it to us for an exchange for another model or to request a refund. Our entire team is at your disposal by email or phone for more information.

Hello and thank you for your various feedback following your purchase on our store www.pipe.fr. This pipe holder was specially designed to showcase the Comté pipes. It is therefore an ideal support to display a pipe from The Lord of the Rings. If it does not fully meet your expectations, you can always return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary return procedures.

Hello and thank you very much for taking the time to leave us your feedback. Indeed, feedback from our customers is very important as it allows us to continuously improve our products and services. Your comment is relevant and will be studied with great interest by our team. We wish you much pleasure in smoking your new pipe and remain at your disposal by email or phone if you have any questions.

Hello and thank you for taking the time to leave us your feedback through the Avis-Vérifiés platform. Following your message, we will check the integrity of our stock and, if necessary, take new photos to update the presentation of the item on www.pipe.fr. You are indeed right, many references available on our website are unique models or limited editions. New pipes are currently being manufactured in the workshops in Saint-Claude. Please feel free to contact our team by email or directly by phone if you would like more information about our products.

Hello, thank you very much for this very positive feedback and for your new order online. Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.

Hello and thank you for this feedback regarding your recent order on our online store. According to the tracking provided by the postal services, your package was indeed delivered on 02/01/2021 to the address chosen during your online purchase. As indicated during our previous exchanges, we immediately alerted Colissimo to obtain more details about your delivery. We are also contacting you directly by email to provide you with the latest information we received today.

Hello and thank you for your feedback regarding the long pipe you ordered from our online store. Following the various photos sent and as indicated during our exchanges, we will send you a new pipe to replace yours. For disassembling your pipes, we advise you to ensure that your hands are positioned close to the junction between the hose and the stem, and to always turn the hose on itself in the same direction as if it were screwed. Do not hesitate to contact our team by email or phone if you need additional advice on the use and maintenance of this reading pipe made in Saint-Claude.

Hello and thank you very much for taking the time to send us this message. The various improvement suggestions mentioned in your comment are very interesting as they could significantly improve our services. Our team will study all this in order to implement appropriate solutions on the website. We thank you for your recent order placed on our online store www.pipe.fr and we wish you much pleasure in smoking your new Lord of the Rings pipe.

Hello and thank you for taking the time to leave your feedback through the Verified Reviews platform. As indicated in our previous exchanges, it is indeed possible to return your pipe if it does not perfectly meet your expectations. Upon receipt, our team will analyze the small defect mentioned and we will certainly send you another model that we will select with the utmost care. Please feel free to contact us directly by email or phone if you need further information.

Hello, thank you for taking the time to leave us your feedback about this small Savinelli pipe. We always specify the dimensions of the pipe in the "Characteristics" section because it is indeed difficult to realize the size of an item just from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.

Hello and thank you for your feedback following your recent order on our online store. As indicated on the site page, the pipe you chose is indeed without a filter. On this model, it is the sea foam part that takes on the role of the filter. The natural porosity of the foam allows it to absorb a large part of the impurities. Additionally, it has the advantage of not fearing heat, which makes this briar pipe even more interesting. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need further advice.

Hello and thank you for taking the time to give us your feedback following your online order. We do try to photograph our pipes with the best possible quality but it is still difficult to achieve a rendering that perfectly matches the reality of the product once in hand. On the site, we also offer a 360° view that allows you to observe the item from all angles. Looking forward to meeting you directly in our pipe shop in Saint-Claude in the Jura!

Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the received pipe is not impeccable as we systematically check all items before shipping. Moreover, we ensure to take care to properly package the products to avoid any incidents during transport. As indicated in our previous email exchanges, if the pipe does not suit you perfectly (and it has not been used of course), you can definitely return it to us for an exchange for another model or for a refund.

Hello and thank you very much for taking the time to send us this message. We are sorry that the gift wrapping escaped our attention. We will of course forward your message to the team in charge of the packages to improve our services and ensure that this does not happen again. We are also contacting you directly by email to provide you with more details regarding your order.

Hello and thank you for taking the time to give us this feedback. Since 1996, at Pipe Rit, our team is made up of experts, specialists, and passionate about the art of smoking a pipe. We strive daily to select the finest briars from Saint-Claude to offer them in our online store www.pipe.fr. For this, in addition to a precise description of the products, we systematically indicate all the characteristics/dimensions so that you can have the most accurate representation possible. Of course, if the pipe(s) you received do not perfectly meet your expectations, it is always possible to return them for an exchange or a refund. Regarding the finish issue you mentioned, do not hesitate to contact us by email or phone so that we can find a solution.

Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 22/11 was shipped from our premises the very next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. The Post must face a very high volume of parcels at the end of the year 2020. As indicated during our various exchanges, our team immediately alerted the Colissimo service to ensure that your package is delivered as quickly as possible. Also, we will contact you right away by email to provide you with the latest information we have received.

Hello, thank you very much for this very positive feedback. We are delighted to know that the new pipe you chose suits you perfectly! Contrary to your comment, you indicated a score of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on www.pipe.fr!

Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 05/11 was shipped from our premises the next morning (that is to say on 06/11). Then, we obviously depend on the delivery services. During this month of November 2020, BPost (the Belgian Post) indeed experienced significant saturation in sorting centers due to a considerable number of parcels to be delivered. This is why the delivery time was longer than usual (generally, it takes 3-4 days). On www.pipe.fr, the shipping cost to Belgium is €8, regardless of the number and weight of the ordered items. Please do not hesitate to contact us directly by email (contact[at]pipe.fr) if you need more information.

Hello, thank you for taking the time to leave us your feedback regarding this pipe from Saint-Claude. If it does not suit you (and it is, of course, still new and unused), it is entirely possible to proceed with an exchange or a refund. In this case, we invite you to contact us directly by email to know all the return procedures.

Hello and thank you for your feedback following your recent order on our online store www.pipe.fr. As indicated in our response dated 02/11, we confirm that this tobacco joke is indeed under warranty. If you wish, you can return it to us so that we can take the necessary steps. Our entire team is of course at your disposal by email or phone if you need further details.

Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.

Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.

Hello, thank you very much for this very positive feedback. We are delighted to know that your new pipe suits you perfectly! Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on www.pipe.fr!

Hello and thank you for taking the time to leave us your feedback following your last purchase on www.pipe.fr. We will contact you directly by email to obtain more information.

Hello and thank you for your feedback following your last order on our website. We indeed sent you, personally, an email with a promotional code. As indicated in this message, to benefit from this pipe cleaner as a gift, this code had to be entered and validated at the time of your order on the cart page. Unfortunately, you did not register it, which is why our order preparer did not add the pipe cleaner to your package. If you encounter difficulties with your computer tool, do not hesitate to contact us directly by phone. A member of our team can easily guide you through the different operations to perform.