The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
The product is not suitable, we are told that the return is possible and at our expense, once returned we are informed that the refund is impossible. Simply shameful.
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Response from La Pipe Rit
Hello Sir, as indicated in our general sales conditions (and in the response email that was sent to you), the refund is possible for pipes that have not been smoked. However, you used the pipe you received. Then, you returned it to us and requested a refund. Under these conditions, the refund is not possible. Best regards. Claire Mermet, manager.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2019
For a first order, I did not receive the right pipe. Too bad.
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Response from La Pipe Rit
Hello Sir, following our previous phone conversation, I confirm that this is an unusual error on our part, made during the preparation of your order. We are sincerely sorry for this. As I mentioned, it is always possible to return the pipe you received for free using our Colissimo return slip. Therefore, the exchange can be done very quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2019
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2019
To improve on delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
The package arrived in Belgium 48 hours after the order but the Belgian post did not deliver it. They delivered me a message for me to come pick it up myself. Why not deliver the package when I was present???
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2019
I wanted to order a pipe and a pipe tool from Pipe Rit, living in French Polynesia I am subject to significant customs fees for any amount (shipping costs included) exceeding 170 euros. The order I wanted to make exceeded this amount, so I contacted customer service after a first terse response, they agreed to make a discount, but the email was not very clear regarding the terms of this discount, so I placed my order and sent them my order number thinking they would apply the discount. I heard nothing from them until I received my order with customs fees of 37 euros. After contacting their customer service again to express my dissatisfaction, the person replied very curtly that there was nothing to be done and that it was not her responsibility apparently.
Therefore, I would not recommend ordering online from this site.
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your feedback. We are sorry that your shopping experience on www.pipe.fr was not completely satisfactory. As indicated in our previous email exchanges, we granted you an exceptional discount. However, you placed your order even before the proposed discount was implemented. We also remind you that for any delivery to French Polynesia, the amounts indicated on our site are automatically calculated excluding tax. In addition, customs fees may be applied upon receipt of the package in accordance with the law. Once your order is shipped, we unfortunately do not have the ability to act at this level.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
I think the pipe is not made of ebonite, I returned it for verification, thank you for taking the necessary steps
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Response from La Pipe Rit
Hello. Indeed, there was an error on the product sheet of this Butz-Choquin pipe. We have modified it so that the indicated characteristics are accurate. In this case, it was noted as 'acrylic' instead of 'ebonite'.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2019
Attractive price. Fast delivery. Good follow-up. Shipping a bit expensive by Collissimo. Perhaps consider Mondial Relay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2019
Very fast and efficient.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
The pipe received is not the one ordered! And yet the hoped-for, awaited one is clearly listed on the order form and even on the invoice... A mistake for sure... But the after-sales service is really not up to par! What a shame... I strongly advise against!
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to give us your feedback regarding your order. We are sorry for this unusual error made during shipment. As indicated by email, we will be able to proceed with the exchange of the Butz-Choquin pipe. Also, since you are a loyal customer, we have set you up with a 20% discount to be used on your next order on www.pipe.fr.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2019
It's a shame that the site does not recognize overseas addresses and therefore no shipping costs accordingly. Especially since Saint Claude in Guadeloupe is prone to confusion.
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Response from La Pipe Rit
Hello Madam, thank you for taking the time to leave us your feedback regarding your shopping experience. It is indeed possible to have your order delivered directly to Guadeloupe (but also anywhere in the overseas territories). Once your address is entered on the website, the shipping costs are automatically recalculated. If you encounter any difficulties during your next order on www.pipe.fr, do not hesitate to contact us, whether by email or directly by phone, so that we can assist you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Average
Products delivered with very low discounts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
I had requested a gift wrapping that was not done
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
In reality, there are no more correct French pipes except perhaps Morel. Too bad!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
I am waiting for your site's response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
I wanted to order a 9MM pipe but the choice I made forced me to order 3? I only wanted one.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2018
Very bad. It was the gift for my parents' 60th wedding anniversary on Sunday, October 7, and to this day I still have not received the package. It is also your responsibility to choose good partners. I am waiting for your news.
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Response from La Pipe Rit
Hello Madam, thank you for taking the time to leave us your feedback regarding your order. We are sorry for this completely unusual delay. The postal delivery service has indeed encountered delays for packages transiting between France and Belgium. However, Colissimo Professionnel informs us today that all these packages will be delivered as soon as possible in the coming days. We thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2018
Could do better in terms of presentation of items, photos and articles do not reflect reality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2018
disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2018
No comments, due to my opinion on the non-respect of the order.
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Response from La Pipe Rit
Hello Sir, following our telephone exchange, we confirm that 'Dunhill' changed its name in 2017 to become 'The White Spot'. This tobacco pouch therefore does not have a Dunhill logo. However, the quality and attention to detail remain the same as the items are still crafted in the same workshops. As agreed, if this tobacco pouch does not suit you, you can of course return it for a refund of your order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2018
For some manufacturers presented, the choice deserves to be superior
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2018
Good serious site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2018
the pipe itself is perfect but the package arrived damaged and the gift wrap unusable. Had to redo a gift wrap but the label from your store could not be recovered. Too bad. But it's the fault of 'chronopost'!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2018
Good, but not enough foreign brands represented, and not enough choice in French brands: paradox, a Danish site offers much more choice for the CHACOM brand!
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Response from La Pipe Rit
Hello Sir, we try to offer a wide range of Chacom pipes on www.pipe.fr. However, if you do not find a particular model on the site, we can order it and obtain it in less than 24 hours. Do not hesitate to contact us by email or directly by phone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2018
Misleading photos, the product I ordered does not match the presentation photo on the site.
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Response from La Pipe Rit
Hello,
indeed, we made a mistake with the photos, the finish being different from that shown in the first photos. We have made the necessary changes and the photos are now of the correct model. Best regards. Claire Mermet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2018
Different model between my order of 07/09/2017 and 03/07/2018. Pipe slightly longer and wider and thicker mouthpiece, a bit disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2018
the site is perfect but I still haven't received my package.
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Response from La Pipe Rit
Hello Sir. Thank you for taking the time to leave us your feedback regarding your shopping experience on www.pipe.fr. Regarding your order, the Post tracking indicates that the package is currently undergoing customs clearance in Madagascar. You should receive it within a few days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2018
correct normal like a site that wants to be commercial and welcoming.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2018
I ordered a pipe and I had to inquire whether I should use filters or not!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
Good. However, the photo of the pipe on your site does not match the reality we expected when receiving it, particularly regarding the size.
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback. You are right, it is difficult to realize the actual size of a pipe from photos. That is why, for each item, we specify the dimensions in the 'Characteristics' section (length, height, as well as depth and inner diameter of the bowl). If in doubt, do not hesitate to contact us, we can guide you in your future choices.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2018
disappointing after-sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
shipping delay respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2017
Very good reception and good follow-up of the order. However, I did not receive the product I ordered, namely a Dunhill tobacco pouch. I received a The White Spot tobacco pouch??
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Response from La Pipe Rit
Hello, Thank you for your message. The Pipe and pipe accessories division of Dunhill has left the Dunhill group to become an independent entity, this happened quite abruptly in November 2017 and surprised many Dunhill retailers and customers. The items that were branded Dunhill are now marketed under the name 'Alfred Dunhill's The White Spot' which is shortened to 'The White Spot'. Despite the name change, the manufacturing standards and the quality of the materials remain the same. Naturally, if you do not wish to keep the tobacco pouch, we will refund you in full. A return slip was sent to you by email on 13/12. We remain at your disposal if you would like more information. Best regards, The pipe.fr team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2017
Interesting site. But disappointed by this pipe of the month because the bowl is too small, the pipe lasts 17 minutes, which is very short. I will not buy from this site again...
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Response from La Pipe Rit
Hello, thank you for taking the time to share your opinion with us. The dimensions of the bowl of each pipe are indicated in the description. The pipe of the month of November has a bowl of 16mm by 39mm, which corresponds to a medium-sized bowl. Many parameters come into play regarding the smoking duration, the quantity and humidity of the tobacco, the draw of the pipe, the smoker's draw, the presence or absence of a filter at the time of smoking. Therefore, it is impossible to indicate an 'estimated duration' of smoking. Best regards. The team at pipe.fr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2017
I paid 18 euros to receive my order in 24 hours and I received it 5 days later. Scandalous. I also request a full refund by mail. I complained by phone to you and I did not feel the slightest diligence to satisfy me.....
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Response from La Pipe Rit
Hello, we completely understand your disappointment and we are sorry that your experience on www.pipe.fr was disappointing. The entirety of the shipping costs has been refunded today. The Chronopost services have been notified to explain the reasons behind this delivery delay, unfortunately we have not yet received a response from them to this day. Best regards, the team at www.pipe.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2017
Fast and efficient, small downside on the delivery price which is €5 even for a single small item.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2017
a few small defects at the mouth but not a big deal, thank you
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