English 
A
Rating: 3 out of 5
Incorrect delivery and no response to my complaint email
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Good products
Not all references
Lack of originality
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Not all references
Lack of originality
Response from La Pipe Rit
Thank you for taking the time to share your feedback.
With over 1000 items available and almost 3000 existing references, we offer a wide range of pipes and accessories. If unfortunately you are looking for models that you cannot find on our site, do not hesitate to contact us by email or phone. Our proximity to many suppliers allows us to discover treasures!
Best regards, Philippe from pipe.fr
With over 1000 items available and almost 3000 existing references, we offer a wide range of pipes and accessories. If unfortunately you are looking for models that you cannot find on our site, do not hesitate to contact us by email or phone. Our proximity to many suppliers allows us to discover treasures!
Best regards, Philippe from pipe.fr
A
Rating: 1 out of 5
Sorry, No comments!!! La pipe rit....useless
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Response from La Pipe Rit
Hello,
as proposed in our previous exchanges, you can return the new pipe to us. We will proceed with the refund immediately upon receipt.
Furthermore, we will send you several metal filters to replace the one that does not stay in place.
Best regards,
the pipe.fr team
as proposed in our previous exchanges, you can return the new pipe to us. We will proceed with the refund immediately upon receipt.
Furthermore, we will send you several metal filters to replace the one that does not stay in place.
Best regards,
the pipe.fr team
A
Rating: 3 out of 5
the site itself is very correct but disappointed with the ordered product
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A
Rating: 3 out of 5
The site is good, however the products that are on sale at the moment are really below everything, I'm talking about pipes under 50 euros.........
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A
Rating: 3 out of 5
The site is interesting but the photos are not contractual!
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Response from La Pipe Rit
Hello,
thank you for taking the time to share your feelings about your visit to pipe.fr. It is not possible for us to take multiple photos for each of the pipes in our stock. Indeed, this represents a logistics burden that is too heavy to manage. However, unique pipes are photographed one by one.
Do not hesitate to request additional photos during your next purchase.
See you soon on pipe.fr - Philippe
thank you for taking the time to share your feelings about your visit to pipe.fr. It is not possible for us to take multiple photos for each of the pipes in our stock. Indeed, this represents a logistics burden that is too heavy to manage. However, unique pipes are photographed one by one.
Do not hesitate to request additional photos during your next purchase.
See you soon on pipe.fr - Philippe
A
Rating: 3 out of 5
Lack of information on the sizes of pipe bowls.
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Response from La Pipe Rit
Hello, thank you for your message. The dimensions of each pipe are indicated in the description, do not hesitate to compare these measurements with the dimensions of one of your pipes. Of course, we remain available by phone or email to answer your questions. See you soon on www.pipe.fr
A
Rating: 3 out of 5
Very good site, serious, ultra-fast service. However, nothing on tobacco! Given the large offer of pipe tobacco, I think some guidance is needed! What tobacco to start with, the great classics, the flavored ones, the novelties... I had to turn to other sites to make my choice, too bad.
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Response from La Pipe Rit
Hello, we thank you for taking the time to share your opinion with us. Choosing tobacco is always a difficult step as the choice is vast and everyone's tastes are different, however we are at your disposal by email or phone to answer this kind of questions. Do not hesitate to contact us for any questions you may have. See you soon on pipe.fr, Philippe
A
Rating: 3 out of 5
Quite good.
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A
Rating: 3 out of 5
Quality sometimes leaves something to be desired
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A
Rating: 3 out of 5
Order arrived quickly but very poorly packaged. Fortunately, it did not contain fragile products...
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A
Rating: 3 out of 5
Good
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A
Rating: 1 out of 5
Still not delivered after a week
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A
Rating: 3 out of 5
see comment below
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A
Rating: 3 out of 5
We waited 7 days to receive the package
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A
Rating: 3 out of 5
correct
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A
Rating: 3 out of 5
EASY TO FIND SITE, HOWEVER NAVIGATION A BIT DIFFICULT TO FIND A VERY SPECIFIC REQUEST, NAMELY A CURVED PIPE
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A
Rating: 3 out of 5
compliant with my request.
I hope the lighter will be of good quality... I'm on my 3rd and they haven't lasted... breakdown,
irreparable.. heading >>>> trash....
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I hope the lighter will be of good quality... I'm on my 3rd and they haven't lasted... breakdown,
irreparable.. heading >>>> trash....
A
Rating: 3 out of 5
the customer service by email did not give me the right information for an order of metal filters. Result: the filters do not fit my pipe, I spent 111 euros for nothing.
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A
Rating: 3 out of 5
I have been a customer for a long time so no comments
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A
Rating: 3 out of 5
To this day I still have not received my last order, no promotions or gestures for loyal customers??????????
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A
Rating: 3 out of 5
after complaint a 2nd package of pipe cleaner has just arrived after the pipe itself.
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A
Rating: 3 out of 5
I was not disappointed with my choice for the proposed price.
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A
Rating: 1 out of 5
In the end, my appreciation can only be bad!
The only positive point (shipping by colissimo) is the timely dispatch and an intact package received.
So that's why I give one star.
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The only positive point (shipping by colissimo) is the timely dispatch and an intact package received.
So that's why I give one star.
A
Rating: 3 out of 5
The site does not update its availability quickly enough and reports out-of-stock products and others that are available which is regrettable. Besides that, many products are no longer available despite being marked as such when receiving the newsletter. No problem otherwise.
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A
Rating: 3 out of 5
The classic pipe PC3, inexpensive, is very pleasant to smoke, the waxed briar cakes very well, it's a good smoker. However, it is chewed in several places and this appears quickly after a few smokes. Just a matter of aesthetics that does not spoil the quality of smoking but which, in my opinion, should have been specified in the presentation (invisible in the photos). That's why I take away 2 stars from this purchase.
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A
Rating: 3 out of 5
I was satisfied with my previous purchases, my last order does not satisfy me 100 percent
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A
Rating: 1 out of 5
I sent back a pipe that was damaged in four days! I await your response Annette Derouet
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A
Rating: 3 out of 5
Delivery slower than usual
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A
Rating: 3 out of 5
Well-constructed site
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A
Rating: 3 out of 5
Shipping costs too high for a low-value item
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A
Rating: 3 out of 5
The negative point is not in the product but in the disastrous delivery by Chronopost. However, and even if the site is not directly at fault, it remains that it was painful.
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A
Rating: 3 out of 5
Shipping costs are way too high. And the site is not that readable. However, there is a nice range of products, especially for all tastes and prices!
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A
Rating: 3 out of 5
TOO SMALL TOBACCO JOKE
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A
Rating: 3 out of 5
Overall serious site, but some products sold leave something to be desired. Example: the last pipe purchased cracked during the breaking-in, after three smokes (and I am not a novice). On a previous purchase occasion, pipe (brand, and price) damaged at the filter holder level (internally). Manufacturing problem I imagine, but which should have been detected during quality control and in any case before shipping to the buyer, especially for a pipe of this price.
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A
Rating: 3 out of 5
Product/catalog compliance!...
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A
Rating: 3 out of 5
Some choices, but not many different views of the item..
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A
Rating: 3 out of 5
Website ergonomics to improve. Very satisfied however.
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A
Rating: 3 out of 5
it bugs too often, the search engine is random and we are too often redirected to all the articles despite the refinement
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A
Rating: 3 out of 5
When I ordered online I was not informed of the service closure, I waited for delivery for more than a week while it was scheduled within 48 hours max.
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