The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
the site is excellent, but for the first time, I have a problem with the last pipe I ordered.. mouth irritation problem and bad taste to the point that I had to abandon it... could there be a new product that would explain this problem?
Translated reviews
Response from La Pipe Rit
Hello and thank you for this comment following your recent order on our online store. The manufacturing process of our Saint-Claude pipes has not evolved. All are made in a traditional way by qualified artisans. We simply advise you to thoroughly clean the inside of the pipe and stem to perfectly remove tar residues after smoking as these can be the source of a bad taste. Please feel free to contact our team of experts directly by email to discuss the matter further and find a lasting solution.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
There is a bit of a lack of choice on sea foam pipes
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Delivery was a little slow but other than that no complaints.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Arrived on time without any issues and meets expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Pleasant shopping site to browse.
The information and advice are very interesting.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Beautiful pipe, delivered quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Delivery with a lot of delay due to Collissimo package directed in the wrong direction
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
It's very good. Can you have more choices of Dunhill ROOT? Best regards
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Pleasant, happy with my purchase
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
No issues at this level.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
No problem
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Good
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
So first of all I want to say that Pipe Rit has a very good reputation and their blog is great. Unfortunately, my personal experience with them has been somewhat disappointing. I received a pipe purchased at a fairly high price in a questionable and sadly oxidized state. A mistake was made and no help was provided despite my requests and supporting photos. I certainly will not buy from them again in the future.
Translated reviews
Response from La Pipe Rit
Hello and thank you for these various feedbacks following your purchase on our store www.pipe.fr. We are delighted to know that the items and advice visible on our website have been useful to you. As indicated during our previous email exchanges, the silver ring (located at the end of the stem of your pipe) can be cleaned very easily. The simplest solution is to use a tiny bit of toothpaste and gently rub the ring with a clean cloth. Our team remains at your disposal if you need more information. We wish you much pleasure in smoking this magnificent pipe.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
Fast service. Good, too bad there are no pipe tips on your site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
The gift was appreciated
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
quick execution; good quality-price ratio for the pipe = everything is OK.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Material conforms to the order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Nice item, conforms to the description
Fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Perfect! I order a Falcon, I get a Falcon. Nothing to complain about! Fast shipping, packaging impeccable. Regarding the rest of the site, 'Bravo'! Many wise tips for beginners and practical, functional general presentation. Oh! I forgot one thing, this site has become a reference for long-time pipe smokers like me. Don't buy just any pipe in a tobacco shop. Few will take the time to advise you wisely. Many unfortunately!!! Sell mediocre pipes at prohibitive prices and will recommend just as bad tobacco, (I won't name it, but it's Dutch in a blue pack or small Scottish squares...) that will burn your tongue and disgust you, (at least for a while of smoking the pipe). Come here before doing anything ... Falcon is a good start for novices. Then you will complete and understand. Bravo to this site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Great box and beautiful items. I would have given 5 stars if I hadn't been ignored by email AND Instagram (active account) for information. A bit disappointed not to have had any interactions, I also needed advice.
Translated reviews
Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Our team took care to respond to your email message the next morning (less than 24 hours after your request) in order to quickly provide you with all the elements you needed. For your next order, if you need an immediate response, do not hesitate to contact our team directly by phone. We wish you much pleasure in smoking your new Chacom pipe!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Order perfectly received. Maybe just mention when ordering from abroad (Switzerland) the shipping costs. I had to add CHF 25.00 in customs fees to pick up my package at the Post Office. If you could warn buyers of these potential fees, it would avoid bad surprises ;)
Translated reviews
Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may be applied upon receipt of the package. We remain at your disposal by email or phone to provide you with more information.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
Pleasant and light, delivery time fast and respected...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
I received the packaging quite quickly. Everything is well packaged. In terms of use, it's quite easy. The pipe itself is pleasant to hold and smoke with. I recommend it with its cleaning kit to maintain it in the long term.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
NEUTRAL
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2021
I am a regular customer and pipe smoker for 40 years, until now I was quite satisfied, but regarding my last purchase, an ugly unsanded pipe, and in the photo, they carefully avoided showing the other side of the pipe, it looks damaged... it's a shame and it is absolutely not worth the displayed price...
Translated reviews
Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback following your last purchase on our online store. As we specified on the item's description page, this Saint-Claude pipe has been partially sanded by the craftsman. This original finish makes each pipe absolutely unique. Of course, as always, if the pipe you received does not fully meet your expectations and you have not yet used it, you can always return it for an exchange or refund. In this case, we invite you to contact us directly by email to know all the return procedures.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2021
Why do we have to deal with customs clearance? I still haven't received my order!
Translated reviews
Response from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 01/13/2021 was shipped from our premises on the same day. Then, we obviously depend on the delivery services and any customs checks. Even though delivery to Switzerland is generally quite fast, this customs clearance can sometimes lead to longer shipping delays. Also, we will contact you immediately by email to provide you with all the information regarding your parcel in transit.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
Product as described. Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
wide choice of pipes
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2021
Nothing to say, exactly what I expected.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
I find it bigger than I thought, that's the problem with online shopping, otherwise very good product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
A bit bulky... for my hands...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Good delivery on time, satisfied, and a small gift
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Very good site with a lot of advice.
A wide choice of different pipes for all price ranges.
Very attractive and nice site to visit.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
I navigated quite a bit on the site, compared with others, before placing a first order.
The whole is quite user-friendly and the pipes are well highlighted.
The advice often targets beginners, which is very good. However, more experienced pipe smokers might appreciate more in-depth articles.
I also regret that shipping is not free from a certain order amount. Others do it and it's very appreciated.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
There is a lack of online tobacco sales
Translated reviews
Response from La Pipe Rit
Hello and thank you for your message following your purchase on www.pipe.fr. In France, the sale of tobacco is highly regulated. Only tobacco shops are authorized to sell tobacco in their stores. It is also prohibited to sell tobacco remotely. For these reasons, you will unfortunately not find tobacco in our online store. We greatly appreciate your internet order and wish you pleasant moments with your new pipes.
We use cookies for audience measurement and improving user experience.
English 