Customer reviews of La Pipe Rit

4,9 /5

Based on 16 964 published reviews

5 15,2k 89% 4 1 371 8% 3 268 2% 2 54 0% 1 109 1%

Summary of reviews

La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 18/01/2019 à 09h53 following a purchase from 10/01/2019

Simple and pleasant site to browse

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Acheteur Vérifié

Published on 18/01/2019 à 09h49 following a purchase from 10/01/2019

The pipe is of good quality but rather small. The delivery was quick and on time. The external packaging and individual boxes were

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Acheteur Vérifié

Published on 17/01/2019 à 13h33 following a purchase from 11/01/2019

Very low quality pipe showing several dents and a wax that lasted only a few hours. My complaint to Pipe rit received a courteous but off-topic response, kind of bureaucratic. For me, it's over for this shop.

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Response from La Pipe Rit Published on 21/01/2019

Hello Sir, thank you for taking the time to leave us your opinion about this waxed briar pipe. As indicated in our previous exchanges, we advise against putting water on the wood for cleaning this pipe. Water damages the finish when the briar has a waxed finish. We recommend using a specific wax suitable for pipe maintenance.

Acheteur Vérifié

Published on 08/01/2019 à 15h44 following a purchase from 21/12/2018

The time between the order and receipt was a bit long. Order from 21.12.18 received on 8.01.19. But there were the end-of-year holidays.

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Acheteur Vérifié

Published on 30/12/2018 à 13h25 following a purchase from 21/12/2018

Received on the 27

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Acheteur Vérifié

Published on 27/12/2018 à 16h48 following a purchase from 20/12/2018

Very well done and very clear. Delay a bit long, it wasn't there for Christmas! Too bad!

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Acheteur Vérifié

Published on 27/12/2018 à 13h49 following a purchase from 20/12/2018

Bad, late delivery. Invoice amount debited before receipt of the order.
They should make efforts for shipping costs beyond a certain amount.

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Response from La Pipe Rit Published on 02/01/2019

Hello Sir, your order (registered on 20/12/2018 afternoon) was shipped the next morning, that is to say on 21/12/2018. Your account was also debited on 21/12/2018, at the time of sending your package. However, you are right, we are currently working on a new loyalty system to thank our most loyal customers and offer them the most affordable rates. These new features will be implemented soon and will be available by the end of the first quarter of 2019.

Acheteur Vérifié

Published on 26/12/2018 à 18h06 following a purchase from 19/12/2018

Satisfied with my purchase and delivery on time. I will gladly come back :)

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Acheteur Vérifié

Published on 25/12/2018 à 17h20 following a purchase from 16/12/2018

accessible and fluid

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Acheteur Vérifié

Published on 19/12/2018 à 17h36 following a purchase from 12/12/2018

Perfect

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Acheteur Vérifié

Published on 11/12/2018 à 09h59 following a purchase from 03/12/2018

Large selection, good fast service.

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Acheteur Vérifié

Published on 10/12/2018 à 09h37 following a purchase from 23/11/2018

Very good customer relationship, unfortunately a drilling defect at the bottom of the bowl forced an exchange, so an additional €7 return fee to bear.

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Acheteur Vérifié

Published on 06/12/2018 à 08h52 following a purchase from 12/11/2018

good

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Acheteur Vérifié

Published on 04/12/2018 à 10h09 following a purchase from 23/11/2018

This time no problem, everything is ok. However, the previous order did not satisfy me, the pipe got damaged within 3 months, too bad

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Acheteur Vérifié

Published on 03/12/2018 à 17h02 following a purchase from 23/11/2018

Delivery was made quickly and the package was received in good condition.

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Acheteur Vérifié

Published on 02/12/2018 à 12h39 following a purchase from 24/11/2018

Satisfactory

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Acheteur Vérifié

Published on 26/11/2018 à 17h17 following a purchase from 05/11/2018

Depuis que vous avez supprimé d'abord la langue française sur votre site au profit de l'anglais je ne suis pas satisfait!c'est à moi français de devoir traduire les descriptifs d'une entreprise française,alors que Google traduction est disponible pour le monde entier,c'est au étranger de faire la démarche de traduire notre belle et riche langue française et pas à nous français chez nous de nous voir imposer la langue anglaise et de traduire!
Vendez la pipe rit et notre savoir faire aux américains tant que vous y êtes non!?
Désolé d'être cru c'est la première fois mais la stop yen a marre ont est en France,les anglais etc eux ne font pas cela pour les autres pays et ce n'est pas l'anglais la langue la plus parler dans le monde avant l'anglais il y'a le chinois et l'espagnol
J'était fier de vous et notre pipe rit française mais la et bien je trouve que vous abuser même si je comprend parfaitement que vous souhaiter toucher une clientèle internationale je comprend,mais au pris de sacrifié notre belle langue française la non,et je me permet de vous le dire car je suis un client quasi mensuel et français!
Qui a beaucoup acheté sur votre site
Je vous prie svp de prendre en considération mon message et d'y réfléchir avec honnêteté intellectuelle
Bien Cordialement

Response from La Pipe Rit Published on 27/11/2018

Bonjour Monsieur, notre site "La Pipe Rit" est disponible en français et en anglais. Apparemment vous avez, sans le vouloir, été dirigé vers la version anglaise et passé une commande depuis cette version d'où la réception de l'email d'Avis-Vérifiés, lui aussi en anglais. Pour avoir le choix de la langue, il vous faut cliquer tout en haut à droite dans l'entête supérieure du site. Vous basculerez alors simplement de www.pipe.fr vers www.pipeshop-saintclaude.com, et vice-versa. Merci pour votre message qui nous prouve que le changement de la langue n'est pas facilement compréhensible sur notre site pour le moment. Nous allons faire les modifications nécessaires pour améliorer cela. En effet, nous sommes fiers de nos produits français !

Acheteur Vérifié

Published on 18/11/2018 à 18h49 following a purchase from 11/11/2018

complete, the filters for searching are very effective

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Acheteur Vérifié

Published on 18/11/2018 à 13h48 following a purchase from 09/11/2018

FAST AND CAREFUL SERVICE

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Acheteur Vérifié

Published on 15/11/2018 à 20h07 following a purchase from 09/11/2018

This is not the first time, but the adapter and the metal filter were not included in the order. Nevertheless, upon my request, they were shipped quickly.

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Acheteur Vérifié

Published on 14/11/2018 à 19h19 following a purchase from 07/11/2018

All OK

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Acheteur Vérifié

Published on 13/11/2018 à 19h34 following a purchase from 06/11/2018

Interesting!

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Acheteur Vérifié

Published on 09/11/2018 à 16h12 following a purchase from 01/11/2018

Good, delivered in 72 hours

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Acheteur Vérifié

Published on 09/11/2018 à 02h20 following a purchase from 01/11/2018

Between the order and delivery, the deadlines are respected... despite a holiday and a weekend.

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Acheteur Vérifié

Published on 28/10/2018 à 14h40 following a purchase from 20/10/2018

Very nice site. Beautiful choices. Small hiccup with my order but your team's reactions were very quick and very professional.

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Acheteur Vérifié

Published on 16/10/2018 à 08h07 following a purchase from 07/10/2018

I didn't give 5* only because I checked "gift wrapping" and it wasn't done... even if it has nothing to do with the site but I didn't see where to indicate it....

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Acheteur Vérifié

Published on 12/10/2018 à 08h15 following a purchase from 03/10/2018

Good

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Acheteur Vérifié

Published on 08/10/2018 à 10h15 following a purchase from 14/09/2018

Correct and secure shipment.
I had a small delivery delay due to poor organization between the Poste.Fr
& Bpost, I contacted the Pipe Rit team, they responded correctly and did what was necessary for me to receive my package as quickly as possible.
Thank you very much.

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Acheteur Vérifié

Published on 07/10/2018 à 13h09 following a purchase from 30/09/2018

The best website for pipe smokers.

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Acheteur Vérifié

Published on 30/09/2018 à 09h31 following a purchase from 07/09/2018

Products conform to their descriptions
Fast and surprise-free order processing

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Acheteur Vérifié

Published on 29/09/2018 à 01h07 following a purchase from 18/09/2018

Nice wooden box

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Acheteur Vérifié

Published on 27/09/2018 à 17h06 following a purchase from 17/09/2018

Product conforms to the order placed

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Acheteur Vérifié

Published on 24/09/2018 à 15h14 following a purchase from 15/09/2018

too early for a definitive review.

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Acheteur Vérifié

Published on 21/09/2018 à 00h25 following a purchase from 12/09/2018

Serious site. It's just hard to get a precise idea of the pipe until you have it in hand! See my comment on the bent nature pipe PN3? that I attach below.

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Response from La Pipe Rit Published on 21/09/2018

Hello Sir, thank you for taking the time to leave us your feedback. We try to describe our products as best as possible, taking care to indicate the characteristics and dimensions of each pipe. If needed, however, do not hesitate to contact us (whether by email or phone), we will be happy to advise you and provide you with all the additional information you need.

Acheteur Vérifié

Published on 20/09/2018 à 13h36 following a purchase from 12/09/2018

Very well made with good advice

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Acheteur Vérifié

Published on 17/09/2018 à 20h25 following a purchase from 09/09/2018

Well-made site, even if the choice is a bit limited (I was looking for a specific model from Chacom that I couldn't find)

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Response from La Pipe Rit Published on 21/09/2018

Hello Sir, we try to offer a wide range of Chacom pipes on www.pipe.fr. However, if you cannot find a particular model on the site, we can order it and get it in less than 24 hours. Do not hesitate to contact us by email or directly by phone.

Acheteur Vérifié

Published on 10/09/2018 à 15h00 following a purchase from 02/09/2018

rich and easy to access.

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Acheteur Vérifié

Published on 10/09/2018 à 13h46 following a purchase from 01/09/2018

What beautiful items for us pipe smokers, only my budget prevents me from making 'splurges'... Otherwise, I allowed myself to publish your blog on my FBook page and share it with my twenty former FFA (French Forces in Germany). Best regards, Michel, former employee in the 'photo' trade.

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Acheteur Vérifié

Published on 06/09/2018 à 17h13 following a purchase from 29/08/2018

Nothing to say as usual

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Acheteur Vérifié

Published on 28/08/2018 à 19h28 following a purchase from 17/08/2018

Fast reception and good product

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