The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
No problems either with the order or with the receipt
A loyal customer for some time, I am always faithful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Super fast to receive the pipe, but I would have liked to have a notification upon shipping, because with all the fake emails from carriers asking for payment (scam), it would have been good to have this info to avoid being fooled.
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Response from La Pipe Rit
Hello and thank you very much for your feedback following your recent order on pipe.fr. We are delighted to know that you have received your new Lord of the Rings pipe. For each of your orders, it is possible to find all tracking information directly on your customer account (section 'Account' then 'Details of my orders'). Of course, as soon as your package has been handed over to La Poste, we also sent you an email to allow you to track the progress of the Colissimo delivery. Our entire team wishes you pleasant tastings with your new long pipe and remains at your disposal (by email or phone) if you need further advice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2023
not great if customs don't follow, no delivery
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your last purchase on our online store www.pipe.fr. Your order was prepared by our team and the package was quickly handed over to the postal services for shipment. As with any delivery to Switzerland, customs checks may be carried out on packages coming from France. We are also pleased to know that you have finally received your package. We wish you much pleasure in smoking your new pipes from Saint-Claude.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2023
Pleasant order..very good reception quite fast
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2023
I ordered two packs of slim pipe cleaners and received two normal ones
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Each order is prepared and then systematically checked by two people from our team. This double verification allows us to minimize errors before the packages are shipped from our premises. Also, we will contact you immediately by email to get more information regarding the receipt of your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2023
The site is well made. It provides good basic information for a beginner. I learned a lot about the art of using a pipe. I really smoke less and better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2023
Great but lacks clarity on the categorization of items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2023
Impeccable service as usual.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2023
No comment
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2023
one of the two pipes is already broken (ebonite stem/bowl) and the online assistance is not effective, the second pipe has a poor hold in the mouth, I am disappointed
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes from the Jeantet brand (made in France) do not fully meet your expectations. Very responsive, our team systematically responds to all inquiries and specific requests by email. Of course, for more convenience, we are also reachable directly by phone from Monday to Friday. When making your next purchase through our website, do not hesitate to contact us in advance (whether by email or phone), so we can provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2023
Delivery in accordance with my order, received material suits me perfectly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
Navigation on the site is correct, delivery time is good and my satisfaction with the orders is correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2023
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2023
Playful and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
Clear and precise site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
I am a bit disappointed because I was expecting a pipe lighter.
Disabled, I need both hands and I keep my pipe in my mouth, this one is a bit heavy for that.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Very well documented and precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
I found your shipment well. I am satisfied with the purchased products, although the closure system of the small tobacco jar is slightly deformed. I can still use it, for quite a long time I hope.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2023
Nothing to complain about how soon the order was sent to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Very well presented, beautiful photos...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2023
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
In fact, for what I asked for this time, there is no problem. But I hold a grudge! One day I bought you a German pipe and after a few days the end of the pipe deteriorated, not at the corner but in the middle of the mouthpiece. I asked for it to be replaced and the employee replied that I must have dropped the pipe. However, when a pipe falls, it falls on the stove which is the heaviest and regarding the mouthpiece, if it receives a corner, it can break at the corners but never in the middle. I found it very inappropriate that you could doubt my word, as I never lie. And, at my age, over 85, I am very careful not to break my pipe (laughs). So offended, I let it go. I still smoke this pipe from time to time. Have a good day, cordially despite everything.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Seamless despatch, shipping and delivery, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Clear and responsive site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Easy order and delivery on point!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Okay but too expensive for such a small product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Practical and you find what you need
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2023
A wide selection even if some things are missing, no one is perfect.
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Response from La Pipe Rit
Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however you are right, most of our handcrafted products are available in very limited quantities (even one piece when it comes to unique items) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
As already mentioned, it's a shame to trust an unreliable delivery person (DPD); consequence: 8 days delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
Serious site, quality products and fairly quick shipping. You can request information about a product by phone, they respond without problems. I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Site is standard, but without brilliance. A product catalog too limited :( Boomers will remember the Caïd boulevard St Michel, a dream shop with its preformed rubber joke or the replica of Sherlock Holmes that I eventually bought for myself)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2023
Fast delivery. Quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Order executed quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Very good, however the shipping costs should have been waived given the amount. So one star less.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Very good site with choice and quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
The lower part of the wood of the Cavalier pipe I received has darkened;;; otherwise it's a good pipe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Correct. Good product description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2022
Disappointed by the size of the pipe.
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Response from La Pipe Rit
Hello, If this model does not suit you and you have not yet smoked it, it is possible to return it to us. Do not hesitate to contact us by email: [email protected] or by phone: 03 84 45 68 02.
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