Customer reviews of La Pipe Rit

4,9 /5

Based on 16 964 published reviews

5 15,2k 89% 4 1 371 8% 3 268 2% 2 54 0% 1 109 1%

Summary of reviews

La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 03/07/2023 à 21h25 following a purchase from 14/06/2023

Great choice and quality products. Too bad we can't use a payment application like Payconiq by Bancontact.

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Acheteur Vérifié

Published on 26/06/2023 à 14h08 following a purchase from 17/06/2023

Products conforming to my request and punctual delivery

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Acheteur Vérifié

Published on 25/06/2023 à 10h18 following a purchase from 12/06/2023

Very satisfied.

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Acheteur Vérifié

Published on 19/06/2023 à 18h23 following a purchase from 29/05/2023

I give you 4 stars since it is my first experience with you. I have to say that I received my order quickly well packed and in perfect condition. Navigating through your site is a real pleasure!
Keep up the good work. I will definitely come back with a new order!

Acheteur Vérifié

Published on 16/06/2023 à 08h12 following a purchase from 31/05/2023

Too bad you can't return a product if you no longer have the original packaging

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Acheteur Vérifié

Published on 14/06/2023 à 11h30 following a purchase from 30/05/2023

Fast delivery in accordance with the order

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Acheteur Vérifié

Published on 09/06/2023 à 11h49 following a purchase from 31/05/2023

Nothing to report.

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Acheteur Vérifié

Published on 05/06/2023 à 05h09 following a purchase from 05/05/2023

very good

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Acheteur Vérifié

Published on 01/06/2023 à 16h25 following a purchase from 20/05/2023

No problems either with the order or with the receipt
A loyal customer for some time, I am always faithful

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Acheteur Vérifié

Published on 14/05/2023 à 15h17 following a purchase from 27/04/2023

Super fast to receive the pipe, but I would have liked to have a notification upon shipping, because with all the fake emails from carriers asking for payment (scam), it would have been good to have this info to avoid being fooled.

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Response from La Pipe Rit Published on 15/05/2023

Hello and thank you very much for your feedback following your recent order on pipe.fr. We are delighted to know that you have received your new Lord of the Rings pipe. For each of your orders, it is possible to find all tracking information directly on your customer account (section 'Account' then 'Details of my orders'). Of course, as soon as your package has been handed over to La Poste, we also sent you an email to allow you to track the progress of the Colissimo delivery. Our entire team wishes you pleasant tastings with your new long pipe and remains at your disposal (by email or phone) if you need further advice.

Acheteur Vérifié

Published on 11/05/2023 à 08h14 following a purchase from 03/05/2023

not great if customs don't follow, no delivery

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Response from La Pipe Rit Published on 11/05/2023

Hello and thank you for taking the time to give us this feedback following your last purchase on our online store www.pipe.fr. Your order was prepared by our team and the package was quickly handed over to the postal services for shipment. As with any delivery to Switzerland, customs checks may be carried out on packages coming from France. We are also pleased to know that you have finally received your package. We wish you much pleasure in smoking your new pipes from Saint-Claude.

Acheteur Vérifié

Published on 10/05/2023 à 20h03 following a purchase from 26/04/2023

Pleasant order..very good reception quite fast

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Acheteur Vérifié

Published on 04/05/2023 à 22h16 following a purchase from 06/04/2023

I ordered two packs of slim pipe cleaners and received two normal ones

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Response from La Pipe Rit Published on 05/05/2023

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Each order is prepared and then systematically checked by two people from our team. This double verification allows us to minimize errors before the packages are shipped from our premises. Also, we will contact you immediately by email to get more information regarding the receipt of your order.

Acheteur Vérifié

Published on 04/05/2023 à 20h58 following a purchase from 20/04/2023

The site is well made. It provides good basic information for a beginner. I learned a lot about the art of using a pipe. I really smoke less and better.

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Acheteur Vérifié

Published on 27/04/2023 à 15h37 following a purchase from 11/04/2023

Great but lacks clarity on the categorization of items.

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Acheteur Vérifié

Published on 25/04/2023 à 12h33 following a purchase from 03/04/2023

Impeccable service as usual.

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Acheteur Vérifié

Published on 19/04/2023 à 09h12 following a purchase from 03/04/2023

No comment

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Acheteur Vérifié

Published on 19/04/2023 à 03h10 following a purchase from 08/04/2023

one of the two pipes is already broken (ebonite stem/bowl) and the online assistance is not effective, the second pipe has a poor hold in the mouth, I am disappointed

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Response from La Pipe Rit Published on 19/04/2023

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes from the Jeantet brand (made in France) do not fully meet your expectations. Very responsive, our team systematically responds to all inquiries and specific requests by email. Of course, for more convenience, we are also reachable directly by phone from Monday to Friday. When making your next purchase through our website, do not hesitate to contact us in advance (whether by email or phone), so we can provide you with all the additional details you need and guide you in your future choices.

Acheteur Vérifié

Published on 14/04/2023 à 22h36 following a purchase from 04/04/2023

Delivery in accordance with my order, received material suits me perfectly

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Acheteur Vérifié

Published on 14/04/2023 à 19h45 following a purchase from 30/03/2023

Navigation on the site is correct, delivery time is good and my satisfaction with the orders is correct.

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Acheteur Vérifié

Published on 11/04/2023 à 00h08 following a purchase from 02/04/2023

Satisfied

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Acheteur Vérifié

Published on 07/04/2023 à 23h12 following a purchase from 22/03/2023

Playful and easy.

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Acheteur Vérifié

Published on 31/03/2023 à 09h47 following a purchase from 06/03/2023

Clear and precise site.

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Acheteur Vérifié

Published on 29/03/2023 à 14h13 following a purchase from 06/03/2023

I am a bit disappointed because I was expecting a pipe lighter.
Disabled, I need both hands and I keep my pipe in my mouth, this one is a bit heavy for that.

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Acheteur Vérifié

Published on 28/03/2023 à 10h12 following a purchase from 11/03/2023

Very well documented and precise.

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Acheteur Vérifié

Published on 23/03/2023 à 14h14 following a purchase from 10/03/2023

I found your shipment well. I am satisfied with the purchased products, although the closure system of the small tobacco jar is slightly deformed. I can still use it, for quite a long time I hope.

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Acheteur Vérifié

Published on 22/03/2023 à 15h53 following a purchase from 09/02/2023

Nothing to complain about how soon the order was sent to me

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Acheteur Vérifié

Published on 19/03/2023 à 09h28 following a purchase from 23/02/2023

Very well presented, beautiful photos...

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Acheteur Vérifié

Published on 18/03/2023 à 22h19 following a purchase from 01/03/2023

GOOD

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Acheteur Vérifié

Published on 17/03/2023 à 15h28 following a purchase from 08/03/2023

In fact, for what I asked for this time, there is no problem. But I hold a grudge! One day I bought you a German pipe and after a few days the end of the pipe deteriorated, not at the corner but in the middle of the mouthpiece. I asked for it to be replaced and the employee replied that I must have dropped the pipe. However, when a pipe falls, it falls on the stove which is the heaviest and regarding the mouthpiece, if it receives a corner, it can break at the corners but never in the middle. I found it very inappropriate that you could doubt my word, as I never lie. And, at my age, over 85, I am very careful not to break my pipe (laughs). So offended, I let it go. I still smoke this pipe from time to time. Have a good day, cordially despite everything.

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Acheteur Vérifié

Published on 17/03/2023 à 02h24 following a purchase from 16/02/2023

Seamless despatch, shipping and delivery, thank you.

Acheteur Vérifié

Published on 14/03/2023 à 12h53 following a purchase from 23/02/2023

Clear and responsive site

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Acheteur Vérifié

Published on 01/03/2023 à 16h42 following a purchase from 20/02/2023

correct

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Acheteur Vérifié

Published on 15/02/2023 à 17h33 following a purchase from 29/01/2023

Easy order and delivery on point!

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Acheteur Vérifié

Published on 15/02/2023 à 13h01 following a purchase from 28/01/2023

Okay but too expensive for such a small product

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Acheteur Vérifié

Published on 05/02/2023 à 10h57 following a purchase from 11/01/2023

Practical and you find what you need

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Acheteur Vérifié

Published on 02/02/2023 à 13h21 following a purchase from 25/01/2023

A wide selection even if some things are missing, no one is perfect.

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Response from La Pipe Rit Published on 06/02/2023

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however you are right, most of our handcrafted products are available in very limited quantities (even one piece when it comes to unique items) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.

Acheteur Vérifié

Published on 01/02/2023 à 10h15 following a purchase from 08/01/2023

As already mentioned, it's a shame to trust an unreliable delivery person (DPD); consequence: 8 days delay in delivery.

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Acheteur Vérifié

Published on 31/01/2023 à 18h34 following a purchase from 13/01/2023

Serious site, quality products and fairly quick shipping. You can request information about a product by phone, they respond without problems. I recommend this site.

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Acheteur Vérifié

Published on 19/01/2023 à 20h31 following a purchase from 11/01/2023

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