Customer reviews of La Pipe Rit

Hello and thank you for taking the time to share your feedback following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not fully meet your expectations. However, we are not sure we understand exactly what disappointed you. If you wish, feel free to send us one or more photos by email. This will help us better understand the situation and provide you with a personalized response. Furthermore, if this pipe does not ultimately suit you and it has not yet been smoked, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us by email or phone. We will be happy to advise you and find the most suitable solution with you.

Hello and thank you for forwarding this message to us. Since 2002, the year our online store www.pipe.fr was created, we have been striving to offer our customers the fairest prices possible, while remaining particularly attentive to the quality of our products, our services, and the shipping of orders. Each package is carefully prepared by our team and then shipped directly from our premises in Saint-Claude. We do everything we can to ensure that all items arrive at their destination in the best conditions. For nearly 25 years, customer satisfaction has remained our absolute priority. All feedback is very important to us, so please do not hesitate to contact our team by email or phone for further exchanges.

Hello and thank you for taking the time to share your feedback following your online order. We are sincerely sorry if the information regarding the filters was not clear enough and if it caused confusion. On our online store www.pipe.fr, we strive to present all our products as comprehensively as possible: a complete textual description, key elements to remember, technical specifications and dimensions, several photos of the item taken from different angles, and even a 360° view. In parallel, our team is of course at your disposal for any additional information. Please do not hesitate to contact us by email or phone during your next purchase, we will be happy to provide you with the details you may need.

Hello and thank you for taking the time to share your feelings via this message. We are sorry that our selection did not seem varied enough to you. We actually offer nearly 1000 different pipes on our website, with models suitable for all budgets. To allow everyone to find good deals, we have a

section that groups briar pipes at more affordable prices. Additionally, we often offer discounts during events like Black Friday or sales. For over 20 years, we have been doing our best to offer fair prices while maintaining the quality of our products, our service, and our shipments. During your next purchase, please do not hesitate to contact our team directly by email or phone, we will be happy to advise you and help you find the pipe that suits you.

Hello and thank you for your message following your order on our website. Falcon filters are indeed no longer manufactured and we unfortunately no longer have them in stock. Today, we recommend a simple and effective solution by using a soft cotton pipe cleaner instead of the filter. Just cut a pipe cleaner into three segments, take a piece, and shape it to perfectly fit the base of the humidome. We have even made a video to show you this trick (available on this webpage: https://www.youtube.com/watch?v=OOmyycTw83c). Please do not hesitate to contact our team by email or directly by phone if you need additional information.

Hello, thank you for your message and for your new order. You are loyal to our online store and we sincerely thank you for that. Shipping costs have not changed for many years: sending via Colissimo Tracking is €5.50 (for an address in France), regardless of the number of items ordered. You are right, it is therefore preferable to order several items at the same time. Since March 2025, we offer an even more economical option: delivery to a relay point, at €4.50. This allows you to reduce shipping costs when you want to order just a small item. We hope this new solution will meet your needs for your future purchases.

Hello and thank you for taking the time to send us these words through the Avis-Vérifiés platform. We are sorry to learn that this Bing model designed by the Savinelli workshop in Italy does not meet your expectations perfectly. As indicated in our previous email responses, the manufacturer himself confirmed the materials used for the design of this pipe. The information present in the product description is therefore correct: the stem of this Savinelli Bing's Favorite smooth pipe is indeed made of ebonite (also called vulcanite, referring to its manufacturing process). Please feel free to contact our team directly by phone if you would like more details.