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Rating: 4 out of 5
Very good, however the shipping costs should have been waived given the amount. So one star less.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Very good site with choice and quality products
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Rating: 4 out of 5
The lower part of the wood of the Cavalier pipe I received has darkened;;; otherwise it's a good pipe.
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Rating: 3 out of 5
In case of export to Switzerland, the final price including customs clearance was not clear. I paid too much customs duty.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs clearance fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.
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Rating: 4 out of 5
Correct. Good product description.
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Rating: 3 out of 5
Delivery issues. Usually no problems and delivered to home but not this time. I had to go pick up my order at a delivery point!
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Response from La Pipe Rit
Hello, we are sorry for the inconvenience caused. We proceeded as usual and we do not know why the delivery was not possible. We wish you much pleasure in smoking this nice pipe.
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Rating: 4 out of 5
Disappointed by the size of the pipe.
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Response from La Pipe Rit
Hello, If this model does not suit you and you have not yet smoked it, it is possible to return it to us. Do not hesitate to contact us by email: [email protected] or by phone: 03 84 45 68 02.
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Rating: 3 out of 5
Overall satisfied, just a small reservation regarding the photographic dimensions of the products (which is not unique to your site!) I ended up ordering, for my wife, a pipe that is much larger than I thought... Otherwise, nothing to report regarding quality!!
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this pipe from the Chacom brand. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Rating: 4 out of 5
Prices are very interesting, the choice too.
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Rating: 4 out of 5
Easy navigation on the site, fast delivery, I bought a lighter the only small downside is the user manual which is in Italian and English not easy when you don't speak these 2 languages. Apart from that, I am satisfied with your site
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Rating: 4 out of 5
Really nice site with great videos to learn how to smoke a pipe.
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
Thank you for the fast and efficient shipping
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Rating: 4 out of 5
Light. Good draw. But new and therefore not yet well 'broken in'
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Rating: 4 out of 5
Completely correct
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Rating: 4 out of 5
I received the item from my order in good condition and very quickly. As it is a gift for Christmas, the package has not yet been opened.
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Rating: 4 out of 5
Fast and compliant shipping, thank you
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Rating: 3 out of 5
The package arrived well but the gift wrapping was not great, I had to redo it
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Rating: 4 out of 5
Deadlines respected
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Rating: 4 out of 5
Shop is great, very cool and love the verity. Delivery tracking could be better only suggestion.
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Rating: 4 out of 5
It's a shame that the inscriptions Sherlock Holmes and Peterson are not better engraved. Almost invisible.
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Rating: 3 out of 5
Laborious payment
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your online order. On our online store www.pipe.fr, we offer different payment solutions for orders. It is possible to pay by credit card, bank check, or bank transfer. Our team is at your complete disposal by phone if you need help finalizing your purchases. Therefore, do not hesitate to contact us directly for your next orders. We also wish you much pleasure in smoking your new Vauen pipe!
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Rating: 4 out of 5
Package slightly damaged upon arrival but everything was there, fast delivery and always top-notch products.
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Rating: 4 out of 5
Package well packaged and received on time
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Rating: 4 out of 5
pipe good so far, fabric case not suitable
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Rating: 4 out of 5
Fast delivery. I had requested that my order be wrapped in gift paper but it wasn't, so I was very disappointed.
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Response from La Pipe Rit
Hello and thank you for taking the time to send us this message following your online order. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe. Please feel free to contact us by email or phone if you need further details regarding the use or maintenance of your Chacom pipe.
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Rating: 4 out of 5
The gift wrapping is really poorly done, it doesn't look classy at all, I regret the 2 euros. I will have to redo it. I haven't opened the package yet to check the pipe. We'll see at Christmas
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Rating: 4 out of 5
Good as usual. Nothing to report
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Rating: 3 out of 5
Tiny cleaning products... Each no longer appears How does valentin locked heather of Ceramic?
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Response from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone to continue the exchange.
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Rating: 4 out of 5
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Rating: 3 out of 5
Mixed review: this is the Eole Flammée 2 pipe priced at 145 euros. While the line is elegant and conforms to the description and what I was looking for, it nevertheless has a manufacturing defect that should have disqualified it: the drilling of the pipe has damaged about 1 mm of the base of the bowl facing it. I am surprised that this escaped the verifications. This is the first time I see this type of clumsiness which nevertheless corroborates its 'unique exemplary' touted in the description.
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Response from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Rating: 4 out of 5
Pipe came much sooner than expected and but was exactly what I had expected in size and finish.
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Rating: 3 out of 5
Customs fees too high! Too bad
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
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Rating: 4 out of 5
Fast delivery, items well protected.
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Rating: 4 out of 5
Order well received, and product as described.
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Rating: 4 out of 5
serious site and very professional
I am satisfied
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I am satisfied
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Rating: 4 out of 5
Ras Ras ras and ras
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Rating: 4 out of 5
Very positive quick service
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Rating: 3 out of 5
Regarding the 9 mm White Elephant filters, after 2 to 3 uses, they sometimes lose their ceramic tip in the pipe stem! No other comments for the rest.
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this comment following your online order. Our team will check the integrity of our stock to ensure that each product is perfect. Meanwhile, we will forward your information directly to our supplier. Regarding this pipe filter, it is indeed recommended to change it every 3 pipes or so. However, depending on the size of your bowl and the tobacco you smoke, it may be necessary to replace it even more regularly. Please feel free to contact us (by email or phone) if you need more information.
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Rating: 4 out of 5
A pipe well suited for large puffs requires a bowl of 23mm in diameter and a height of nearly 50mm. I really appreciate its horn stem for its natural side.
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