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Rating: 4 out of 5
Fast, compliant and well packaged
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
Summary of reviews
The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
No problems
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Rating: 4 out of 5
fast delivery with careful packaging.
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Rating: 3 out of 5
they need to put all papers also in english and when people have to send return things a good thing would be a reduction tiocket for next buy with them causse the extra cost make that people feel cheated on a purschage
Response from La Pipe Rit
Dear Sir, thank you very much for taking the time to send us this message. Your comment is very relevant, we will think about it in order to offer the appropriate solutions. Please do not hesitate to contact our team if you need any further information.
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Rating: 4 out of 5
the delivery went well
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Rating: 4 out of 5
Beautiful finish
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Rating: 4 out of 5
Easy to navigate
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Rating: 4 out of 5
The Dunhill Cumberland pipe!!! I had taken my double decimeter to avoid surprises regarding the size of the pipe.. What can I say except that it's DUNHILL!! Even a Morel stone does not give me as much pleasure to smoke as a Dunhill!!! It may be a shame for all the others!! But Dunhill is incomparable!!! In any case, that's my opinion.
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Rating: 4 out of 5
Nothing to report RECOMMENDED
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Rating: 4 out of 5
Everything is OK
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Rating: 4 out of 5
Order conforms
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Rating: 4 out of 5
Pipe well conforming to the description; very good value for money, excellent commercial spirit since, not being able to obtain an ANNI discount, it was granted to me as soon as requested during the order. Finally, fast shipping. Overall satisfaction therefore. Thank you
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Rating: 4 out of 5
Very good site.
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Rating: 4 out of 5
The pipe heats up a lot compared to the previous one, which burned.
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Rating: 4 out of 5
Excellent assortment of pipes. Fast delivery.
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Rating: 4 out of 5
Top site, top delivery, top product, very happy with my purchase
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Rating: 4 out of 5
Very serious site
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Rating: 4 out of 5
The smoker liked the gifted pipe, overall: design, weight, color, and paper filters. It is with moderate use (I hope!) that it will be interesting to question him again in some time. Value for money, therefore, OK for me, the buyer.
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Rating: 4 out of 5
The site is very good, the speed of response and delivery. However, a small disappointment regarding the quality of the VAUEN pipe. This is not the fault of the site.
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Rating: 4 out of 5
Everything impeccable. Product, deadline and delivery.
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Rating: 4 out of 5
It's a shame that for small orders (caterpillars and filters) the shipping costs are significant compared to the price of the items…
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Rating: 3 out of 5
Customer service is present but distant for requests.. Refund and return without problems, but does not take the customer's situation into account at all.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment through the Verified Reviews platform. We are sorry to hear that our customer service did not provide you with the expected response. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Following your order through our website and our previous email exchanges, we confirm that you have a period of 100 days to make a return. Upon receipt of your pipe, we will be able to analyze the mentioned defect and proceed, at your convenience, with a refund of your order or an exchange.
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Hello
I am disappointed because there is no chamber for decantation on this model whereas it was indicated in the documents for this model. Usually, I had a decantation chamber on my other Peterson pipes. I don't understand? Maybe a new manufacturing?
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I am disappointed because there is no chamber for decantation on this model whereas it was indicated in the documents for this model. Usually, I had a decantation chamber on my other Peterson pipes. I don't understand? Maybe a new manufacturing?
Response from La Pipe Rit
Hello and thank you for sharing your comments following your order via our website www.pipe.fr. As mentioned in our previous email exchange, most pipes of this brand are indeed designed with a decantation chamber. Even today, Peterson pipes are still made in a traditional and artisanal way in Ireland. Therefore, depending on the drilling done, the decantation chamber is more or less significant from one model to another. We wish you much pleasure in smoking your new Peterson pipe and remain at your disposal for any further information.
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Rating: 4 out of 5
Service really to recommend!
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Rating: 4 out of 5
Good product
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Rating: 4 out of 5
correct product
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Rating: 3 out of 5
The pipe is very nice and I like the finish. However, it must not have been checked before shipping because the metal filter looked oxidized and slightly bent.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the filter of the received pipe is not impeccable as we systematically check all items before their shipment. According to your message, this control point has clearly escaped the vigilance of our team. Therefore, we will recheck all the pipes in this collection to prevent this from happening again. We wish you much pleasure in smoking your new pipe and remain at your disposal if you need further advice (regarding its maintenance for example).
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Rating: 3 out of 5
The pipe does not reflect at all the same impression of beauty displayed on the site. I am disappointed.
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Response from La Pipe Rit
Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay particular attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
I had a bit of trouble with my first search, not knowing exactly how to find what my husband was looking for.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback. As of today, we offer more than 1500 pipes and accessories on our online store. To make your choice on www.pipe.fr, you have several options: perform a keyword search via the internal search engine, use the advanced search page by checking your search criteria (price, shape, length, ...) or simply browse through the entries of the main menu (and thus let yourself be guided step by step towards the available models in each category). Moreover, do not hesitate to contact our team (by email or directly by phone) as our specialists can easily help you find the appropriate pipe for your husband.
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Rating: 4 out of 5
order arrived on time without problems
even though I had difficulties paying with the credit card
I had to resort to a bank transfer which takes longer
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even though I had difficulties paying with the credit card
I had to resort to a bank transfer which takes longer
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Rating: 4 out of 5
Hello I have received my cleaning kit I am satisfied with the product I recommend
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Rating: 4 out of 5
GOOD QUALITY PURCHASE
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
The site could be improved with dimensions information
Response from La Pipe Rit
Good morning and thank you for your feedback after your purchase on our online store. On our website, we always specify the dimensions of the articles in the "Characteristics" insert - as it is indeed difficult to realize the size of a product only on pictures. If you need additional information for your next order, do not hesitate to contact our team (either by email or phone), we will be able to provide you with all the information you need and guide you in your future choices.
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Rating: 4 out of 5
Big problem with the post, a lot of delay, I had requested Cumberland and you sent acrylic, the work seems well done
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Rating: 4 out of 5
Shipping costs a bit high
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Rating: 4 out of 5
Site quite intuitive, easy to use.
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Rating: 4 out of 5
Good transaction: Item conforms to the order and fast delivery.
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