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Rating: 4 out of 5
Wide selection of quality products. Fast delivery and careful packaging.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 964 published reviews
Summary of reviews
La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
There were some thread burrs in the pipe. After removing them, I greatly appreciated this pipe, which does not gurgle!
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A
Rating: 4 out of 5
It requires a lot of clicks.
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A
Rating: 4 out of 5
can be quicker to pay and send items and no more use that white things in a box
A
Rating: 4 out of 5
Complete and interesting site, although not always convenient in terms of the 'organization' of the search sections.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
No comments: what was delivered to me corresponds to what I asked for.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
easy to use
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Nothing to report, no problem
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A
Rating: 4 out of 5
Delivery a bit slow, especially if you are from a neighboring country. For the rest, perfect!
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A
Rating: 4 out of 5
Conformity of the product to my request and fast delivery.
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A
Rating: 4 out of 5
The package did not arrive on the indicated date
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A
Rating: 4 out of 5
I am satisfied with the product, fast delivery
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A
Rating: 4 out of 5
Nothing particular to report
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A
Rating: 3 out of 5
1. I would have liked to be able to favorite the items I was interested in to easily find them instead of having to order them and then delete them. 2. Similarly, I would have appreciated being able to find the items from my previous orders not by their reference which does not allow me to find them even to order the same, but with the product name and its photo...
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this message. The various improvement suggestions mentioned in your comment are very interesting as they could significantly improve our services. Our team will study all this in order to implement the appropriate solutions on the website. We thank you for your recent order placed on our online store www.pipe.fr and we wish you much pleasure in smoking your new pipe from the Eole brand.
A
Rating: 4 out of 5
speed of delivery
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Well done packaging
Customs documents in perfect compliance,
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Customs documents in perfect compliance,
A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
Everything is fine thank you
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A
Rating: 4 out of 5
well received!!... the balsa filters are of excellent quality and my previously ordered corn pipe is excellent!!! I will come back to you! thank you
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Rating: 4 out of 5
Pipe stem a bit short, would need 12 mm more to avoid having smoke in the eyes and to benefit from a lower smoking temperature... the day you make a black sandblasted pipe in this weight and these dimensions I will be interested!
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A
Rating: 4 out of 5
Always happy with La Pipe Rit
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A
Rating: 4 out of 5
Small capacity
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A
Rating: 3 out of 5
Good site
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A
Rating: 4 out of 5
good, no problems
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A
Rating: 3 out of 5
Hello, I have been ordering from you since the end of 2019 but until now I have not benefited from any discount or free shipping!!! Too bad
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Response from La Pipe Rit
Hello, thank you for taking the time to write to us through the Avis-Vérifiés platform. We greatly appreciate your trust and loyalty to our shop. We will contact you immediately by email to provide a more complete response.
A
Rating: 4 out of 5
Very good attention to the customer, as Spanish brands say. Speed of shipping and good reception.
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A
Rating: 3 out of 5
There was a problem between the payment for the order and the delivery, resolved only after I had to contact the seller again and send him the 'payment ticket' I had received - their response was very quick and the order was received quickly afterwards with an apology message
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A
Rating: 4 out of 5
Thank you for this shipment
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A
Rating: 3 out of 5
Hello, I am a bit delighted with the site, the only downside is that I am subscribed to the newsletter but I do not receive the news, so some pipes or other items are no longer available
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Response from La Pipe Rit
Hello, thank you for sharing your comments following your order placed on www.pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands while others are artisanal creations available in very limited quantities (even one-off when it comes to unique pieces). As a result, some models can be quickly taken as soon as we add them to the website. Regarding your request, we confirm that you are indeed subscribed to our newsletter. Please feel free to contact our team by email if you need further information.
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Rating: 3 out of 5
Insufficient description
Displeasing to receive a model that does not fit perfectly when deciding to pay the price
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Displeasing to receive a model that does not fit perfectly when deciding to pay the price
Response from La Pipe Rit
Hello and thank you for sharing your comments following your online order. On our online store www.pipe.fr, we pay special attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles, and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.
A
Rating: 3 out of 5
Hello following my order very disappointed with the face of Serge Gainsbourg
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Response from La Pipe Rit
Hello and thank you for sharing your comments following your order. The Saint-Claude pipe you selected is an artisanal model, hand-carved by the pipe maker Mr. Roger Vincent. As such, and as indicated on the website, each creation is unique and it is therefore quite possible to see small differences from one model to another. Of course, if this new pipe does not perfectly meet your expectations and you have not yet smoked it, it is possible to return it to us for an exchange or a refund. To do this, we invite you to contact our team directly by email ([email protected]). We will then provide you with all the information you need regarding this return.
A
Rating: 4 out of 5
A few more colored pipes would be desirable.
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A
Rating: 4 out of 5
Perfect, meets my expectations
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A
Rating: 4 out of 5
For my part, the site is perfect, always satisfied.
Thank you
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Thank you
A
Rating: 4 out of 5
A small gift would have been nice! For example, a small pack of filters! Otherwise very good, I will withdraw my future orders!!
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Rating: 4 out of 5
Very good
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