Customer reviews of La Pipe Rit

Hello and thank you for sending us your comments following your order on our online store. The Saint-Claude pipe you selected is a model handcrafted. Therefore, as indicated on the website, each creation is unique and it is quite possible to see differences in terms of dimensions. Of course, if this new pipe does not perfectly meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund. If either of these two solutions works for you, we invite you to contact our team directly by email ([email protected]).

Hello and thank you for taking the time to share your feedback through the Avis-Vérifiés platform. We are sorry to hear that the pipe belonging to your husband broke. In order to fully understand the issue encountered, our team will need more information. Therefore, we are contacting you immediately by email. We invite you to read this message and to continue the exchange directly with our specialist in charge of your case.

Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. We are sorry that the gift wrapping escaped our attention during the preparation of your package. We have also forwarded your feedback to the team in charge of packages to improve our services and ensure this does not happen again. As agreed, we have immediately processed the refund for the gift wrapping that was not done. We also wish you much pleasure in smoking your new pipe!

Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this handmade pipe made in St-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Indeed, the pipe you previously purchased was exceptionally replaced. Unfortunately, we cannot proceed with any other free exchanges. As indicated during our last email exchange, to prevent this mishap from happening again, you must gently disassemble your pipes. First, wait for the pipe to be completely cold, then gently pull the stem, in line with its axis, as if it were screwed onto the shank. The best way to do this is to hold the shank with one hand and the stem with the other, positioning your hands close to the joint between the two parts. By following this recommendation, you will not risk damaging your pipes during disassembly. Pipes with a very thick shank are, of course, the most robust. For your next purchase, we recommend opting for a model of this type. Do not hesitate to contact our team by email or phone if you need additional help in choosing a pipe.

Hello and thank you for taking the time to write this message following the receipt of your order. We are contacting you right away directly by email to find a solution to the mentioned problem.

Hello and thank you for taking the time to inform us about this. The fit of the pipe should indeed be loose without being too loose so that the pipe stays in place when you smoke. In case your pipe becomes difficult to remove, you can lubricate the tenon (that is, the part that goes into the briar stem) with Marseille soap (or a pencil lead, for example). By doing this, the pipe will be much easier to assemble and disassemble during your future uses. We wish you pleasant tastings with your new pipe and remain at your disposal by email or phone if you need more information.