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Rating: 4 out of 5
No issues. Minor problem with Colissimo.
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 964 published reviews
Summary of reviews
La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Very user-friendly and functional site with a remarkable dynamic inter-page aesthetic
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Rating: 4 out of 5
My order arrived much faster than I expected, well packaged, well protected, not too much packaging, so excellent. The only downside is that I had ordered it as a gift package, which was not done (a minor issue regarding the quality of service).
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Response from La Pipe Rit
Hello and thank you for taking the time to contact us regarding your order placed through our online store. Our team does indeed pay special attention when preparing packages. We are keen to present the products in the best possible way. The gift wrapping option was not selected during your online purchase, which is why it simply was not done. We take this opportunity to wish you much enjoyment in smoking your new pipe! Please do not hesitate to contact us by email or phone if you need further details regarding the use or maintenance of your Vauen pipe.
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Rating: 4 out of 5
Important choice.
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A
Rating: 4 out of 5
2000
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Rating: 3 out of 5
Disappointment once again on the last small pipe order, average quality-price ratio
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Response from La Pipe Rit
Hello and thank you for your comment regarding this pipe from the Chacom brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Rating: 4 out of 5
Everything is perfect, I will soon look for a pipe in sea foam
Thank you
JM. Faucher
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Thank you
JM. Faucher
A
Rating: 4 out of 5
Effective, simple and coherent
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A
Rating: 3 out of 5
Normal site.
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A
Rating: 4 out of 5
very beautiful box to see with time and use.
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Rating: 3 out of 5
Everything is fine except for an inconsistency in the prices of pipe cleaners (I reported it to your services but was told it would not be rectified soon).
Too bad, because it makes me hesitate to reorder from you.
Best regards
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Too bad, because it makes me hesitate to reorder from you.
Best regards
Response from La Pipe Rit
Hello and thank you for your feedback sent through the Verified Reviews platform. As indicated in our previous email exchanges, pipe filters are available in different packaging. Therefore, you can buy a pack containing more or fewer filters depending on your consumption. In France, since 2011, our shop La Pipe Rit is the official distributor of the Vauen brand. So, if you need more information, you can definitely contact our team directly who will be happy to provide you with all the necessary details.
A
Rating: 3 out of 5
Correct, but a defect (hole) on the bowl of the pipe. Too bad
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this Ropp brand pipe. On this 'sandblasted' model, the finish of the briar is sanded. To achieve this, the craftsman used a high-pressure jet to carve the wood to remove the softer parts. This finish naturally brings relief to the briar. It is therefore quite normal for the wood to be more or less carved in different places. If despite everything this pipe does not suit you and you have not yet smoked it, it is quite possible to return it to us for an exchange for another model. Do not hesitate to contact our team by email for more information.
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Rating: 4 out of 5
reliable site. fast delivery.
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Rating: 4 out of 5
It's easy to get lost and it's quite difficult to find what you're looking for, but the service is impeccable
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A
Rating: 4 out of 5
Very light pipe, pleasant
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A
Rating: 4 out of 5
Pretty little pipe that I received quite quickly and very well packaged. I would have liked to buy a tobacco pouch to store the pipe, tobacco, and the rest but they are too expensive for me and the mini ones are too basic, at an affordable price, to store the 'topo'. Just enough to stuff your tobacco, that's all. After that, there is no advice or anything to buy a brand of tobacco. However, overall I am quite happy and the customs tax did not ruin me, CHF8.-
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Rating: 3 out of 5
Good service, delivery on time, but pipe bigger than expected. It is indeed difficult to judge the size of a pipe from an isolated photo. Next time I will go to a pipemaker to see and touch the pipes!
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your opinion about this pipe from Saint-Claude. We always specify the dimensions of the pipe in the 'Characteristics' section because it is indeed difficult to realize the size of an item solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices. As soon as the health situation allows, we will also be happy to welcome you directly in our store in the heart of Jura!
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Rating: 4 out of 5
No problem with the order and fast delivery
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Rating: 3 out of 5
MEDIUM, average.
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback regarding your last order. The long pipe you acquired is a nice artisanal model made entirely in Saint-Claude, in the Jura. If this pipe unfortunately does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.
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Rating: 4 out of 5
Nothing to report. Fast and quality delivery.
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Rating: 4 out of 5
speed quality
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A
Rating: 4 out of 5
Fast shipping and well packaged!
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A
Rating: 4 out of 5
Products conform to the order.
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Rating: 4 out of 5
Nothing to add
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Rating: 4 out of 5
The site is very well done and offers interesting advice for beginners. However, not everything is up to date. For example: the civette 'the sultan' in Dijon was sold over a year ago. The new owner is not a pipe enthusiast...
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A
Rating: 4 out of 5
Very fast delivery, and good product
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Rating: 4 out of 5
I didn't know there was no filter: too bad.
Best regards
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Best regards
A
Rating: 4 out of 5
I never respond in writing
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A
Rating: 4 out of 5
Good, conforming
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Rating: 4 out of 5
No problem, good communication and fast shipping.
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Rating: 4 out of 5
Easy navigation and a wide variety of products.
A larger number of pipe carving blanks would be welcome.
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A larger number of pipe carving blanks would be welcome.
A
Rating: 3 out of 5
delivery took an awful lot of time and there was no available option to upgrade to express shipping or similar. the brief interaction with the team on this topic was not really reassuring. finally the item arrived with no other issues.
Response from La Pipe Rit
Thank you for leaving a review regarding your recent order on our online shop. Your order was placed on Friday February 5th and shipped out on Monday February 8th. After that, the delivery time depends on the carrier. Shipping to Romania usually takes a week and a half, however, the current sanitary crisis has been disrupting international deliveries worldwide. This is why your parcel took more time than usual to be delivered. We are glad to know you finally received your parcel and look forward to seeing you again on www.pipeshop-saintclaude.com!
A
Rating: 4 out of 5
Very nice well-designed site, full of good advice, you can easily spend a long time discovering everything. Fast delivery even to Switzerland. Small downside for customs fees.
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Rating: 4 out of 5
the site is excellent, but for the first time, I have a problem with the last pipe I ordered.. mouth irritation problem and bad taste to the point that I had to abandon it... could there be a new product that would explain this problem?
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Response from La Pipe Rit
Hello and thank you for this comment following your recent order on our online store. The manufacturing process of our Saint-Claude pipes has not evolved. All are made in a traditional way by qualified artisans. We simply advise you to thoroughly clean the inside of the pipe and stem to perfectly remove tar residues after smoking as these can be the source of a bad taste. Please feel free to contact our team of experts directly by email to discuss the matter further and find a lasting solution.
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Rating: 4 out of 5
There is a bit of a lack of choice on sea foam pipes
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Rating: 4 out of 5
Delivery was a little slow but other than that no complaints.
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Rating: 4 out of 5
Arrived on time without any issues and meets expectations
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Rating: 4 out of 5
Pleasant shopping site to browse.
The information and advice are very interesting.
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The information and advice are very interesting.
A
Rating: 4 out of 5
Beautiful pipe, delivered quickly.
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Rating: 3 out of 5
Hello,
Did not receive my complete order - missing a stainless steel tobacco jar (large model)
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Did not receive my complete order - missing a stainless steel tobacco jar (large model)
Response from La Pipe Rit
Hello and thank you for this feedback following your order placed on our online store. Our team will contact you immediately by email to resolve this as quickly as possible.