Customer reviews of La Pipe Rit

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/04/2021 à 16h38 following a purchase from 12/04/2021

very beautiful box to see with time and use.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/04/2021 à 15h33 following a purchase from 13/04/2021

Everything is fine except for an inconsistency in the prices of pipe cleaners (I reported it to your services but was told it would not be rectified soon).
Too bad, because it makes me hesitate to reorder from you.
Best regards

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Response from La Pipe Rit Published on 21/04/2021

Hello and thank you for your feedback sent through the Verified Reviews platform. As indicated in our previous email exchanges, pipe filters are available in different packaging. Therefore, you can buy a pack containing more or fewer filters depending on your consumption. In France, since 2011, our shop La Pipe Rit is the official distributor of the Vauen brand. So, if you need more information, you can definitely contact our team directly who will be happy to provide you with all the necessary details.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/04/2021 à 19h51 following a purchase from 03/04/2021

Correct, but a defect (hole) on the bowl of the pipe. Too bad

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Response from La Pipe Rit Published on 19/04/2021

Hello and thank you for your feedback regarding this Ropp brand pipe. On this 'sandblasted' model, the finish of the briar is sanded. To achieve this, the craftsman used a high-pressure jet to carve the wood to remove the softer parts. This finish naturally brings relief to the briar. It is therefore quite normal for the wood to be more or less carved in different places. If despite everything this pipe does not suit you and you have not yet smoked it, it is quite possible to return it to us for an exchange for another model. Do not hesitate to contact our team by email for more information.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/04/2021 à 16h51 following a purchase from 01/04/2021

reliable site. fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/04/2021 à 09h41 following a purchase from 18/03/2021

It's easy to get lost and it's quite difficult to find what you're looking for, but the service is impeccable

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/04/2021 à 10h01 following a purchase from 02/04/2021

Very light pipe, pleasant

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/04/2021 à 00h25 following a purchase from 06/03/2021

Pretty little pipe that I received quite quickly and very well packaged. I would have liked to buy a tobacco pouch to store the pipe, tobacco, and the rest but they are too expensive for me and the mini ones are too basic, at an affordable price, to store the 'topo'. Just enough to stuff your tobacco, that's all. After that, there is no advice or anything to buy a brand of tobacco. However, overall I am quite happy and the customs tax did not ruin me, CHF8.-

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Acheteur Vérifié

Rating: 3 out of 5

Published on 09/04/2021 à 16h07 following a purchase from 31/03/2021

Good service, delivery on time, but pipe bigger than expected. It is indeed difficult to judge the size of a pipe from an isolated photo. Next time I will go to a pipemaker to see and touch the pipes!

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Response from La Pipe Rit Published on 10/04/2021

Hello, thank you for taking the time to leave us your opinion about this pipe from Saint-Claude. We always specify the dimensions of the pipe in the 'Characteristics' section because it is indeed difficult to realize the size of an item solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices. As soon as the health situation allows, we will also be happy to welcome you directly in our store in the heart of Jura!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/04/2021 à 09h16 following a purchase from 15/03/2021

No problem with the order and fast delivery

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/04/2021 à 10h48 following a purchase from 29/03/2021

MEDIUM, average.

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Response from La Pipe Rit Published on 07/04/2021

Hello, thank you for taking the time to leave us your feedback regarding your last order. The long pipe you acquired is a nice artisanal model made entirely in Saint-Claude, in the Jura. If this pipe unfortunately does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can guide you in your future choices.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2021 à 19h35 following a purchase from 24/03/2021

Nothing to report. Fast and quality delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2021 à 19h24 following a purchase from 29/03/2021

speed quality

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2021 à 17h56 following a purchase from 26/03/2021

Fast shipping and well packaged!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2021 à 16h50 following a purchase from 28/03/2021

Products conform to the order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 16h53 following a purchase from 16/03/2021

Nothing to add

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 16h24 following a purchase from 06/03/2021

The site is very well done and offers interesting advice for beginners. However, not everything is up to date. For example: the civette 'the sultan' in Dijon was sold over a year ago. The new owner is not a pipe enthusiast...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2021 à 12h39 following a purchase from 23/03/2021

Very fast delivery, and good product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/03/2021 à 14h52 following a purchase from 23/03/2021

I didn't know there was no filter: too bad.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2021 à 18h15 following a purchase from 15/03/2021

I never respond in writing

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/03/2021 à 14h40 following a purchase from 17/03/2021

Good, conforming

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/03/2021 à 10h56 following a purchase from 10/03/2021

No problem, good communication and fast shipping.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/03/2021 à 10h26 following a purchase from 10/03/2021

Easy navigation and a wide variety of products.
A larger number of pipe carving blanks would be welcome.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/03/2021 à 13h22 following a purchase from 05/02/2021

delivery took an awful lot of time and there was no available option to upgrade to express shipping or similar. the brief interaction with the team on this topic was not really reassuring. finally the item arrived with no other issues.

Response from La Pipe Rit Published on 18/03/2021

Thank you for leaving a review regarding your recent order on our online shop. Your order was placed on Friday February 5th and shipped out on Monday February 8th. After that, the delivery time depends on the carrier. Shipping to Romania usually takes a week and a half, however, the current sanitary crisis has been disrupting international deliveries worldwide. This is why your parcel took more time than usual to be delivered. We are glad to know you finally received your parcel and look forward to seeing you again on www.pipeshop-saintclaude.com!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/03/2021 à 16h28 following a purchase from 01/03/2021

Very nice well-designed site, full of good advice, you can easily spend a long time discovering everything. Fast delivery even to Switzerland. Small downside for customs fees.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2021 à 06h46 following a purchase from 04/03/2021

the site is excellent, but for the first time, I have a problem with the last pipe I ordered.. mouth irritation problem and bad taste to the point that I had to abandon it... could there be a new product that would explain this problem?

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Response from La Pipe Rit Published on 15/03/2021

Hello and thank you for this comment following your recent order on our online store. The manufacturing process of our Saint-Claude pipes has not evolved. All are made in a traditional way by qualified artisans. We simply advise you to thoroughly clean the inside of the pipe and stem to perfectly remove tar residues after smoking as these can be the source of a bad taste. Please feel free to contact our team of experts directly by email to discuss the matter further and find a lasting solution.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/03/2021 à 18h51 following a purchase from 22/02/2021

There is a bit of a lack of choice on sea foam pipes

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/03/2021 à 17h08 following a purchase from 15/02/2021

Delivery was a little slow but other than that no complaints.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2021 à 13h54 following a purchase from 23/02/2021

Arrived on time without any issues and meets expectations

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2021 à 19h05 following a purchase from 20/02/2021

Pleasant shopping site to browse.
The information and advice are very interesting.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2021 à 12h56 following a purchase from 20/02/2021

Beautiful pipe, delivered quickly.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/03/2021 à 09h12 following a purchase from 18/02/2021

Hello,
Did not receive my complete order - missing a stainless steel tobacco jar (large model)

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Response from La Pipe Rit Published on 01/03/2021

Hello and thank you for this feedback following your order placed on our online store. Our team will contact you immediately by email to resolve this as quickly as possible.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/02/2021 à 07h14 following a purchase from 12/02/2021

Good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 18h22 following a purchase from 17/02/2021

Delivery with a lot of delay due to Collissimo package directed in the wrong direction

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 17h46 following a purchase from 10/02/2021

Perfect.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 17h14 following a purchase from 17/02/2021

It's very good. Can you have more choices of Dunhill ROOT? Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2021 à 09h15 following a purchase from 09/02/2021

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/02/2021 à 08h37 following a purchase from 15/02/2021

Pleasant, happy with my purchase

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/02/2021 à 11h03 following a purchase from 05/02/2021

Simple and fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/02/2021 à 16h28 following a purchase from 12/02/2021

No issues at this level.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/02/2021 à 16h19 following a purchase from 06/02/2021

No problem

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