Customer reviews of La Pipe Rit

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
5 15,1k 89% 4 1 363 8% 3 267 2% 2 54 0% 1 109 1%

Summary of reviews

The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Correct service. And quality products. I am satisfied with it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
The pipe is light and suits me very well. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Compliant with the order, correct service and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Very satisfied and I appreciated the service and the presentation of the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Well-constructed site, easy search. Well illustrated and commented. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Order delivered within the announced deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2020
The search engine on the site is a real obstacle to a comfortable purchase. Too bad.
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Response from La Pipe Rit
Hello and thank you very much for your feedback! Your comment is very interesting because it is customer feedback that allows us to continuously improve the features of the website. Since the launch of www.pipe.fr in 2002, we have done everything possible to offer a practical and easy-to-use site. Nevertheless, you are right, the internal search engine can still be improved and we are currently working to make the necessary corrections. Of course, do not hesitate to contact us directly, whether by email or phone, as we can easily guide you in your searches.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
The stove is a bit large, the order was delivered quickly. I am very satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Small delivery delay understandable given the situation we are currently experiencing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
rushed shipment the documents placed inside arrived folded and crumpled so trash; moreover I paid for a delivery WITH signature and received the package directly in the mailbox WITHOUT signature; too bad........
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Response from La Pipe Rit
Hello and thank you for taking the time to share this information regarding the delivery of your package. In the current context related to Covid-19, Colissimo has forced postal workers to prioritize delivery without signature (that is, directly in the mailbox), in order to avoid physical contact. Furthermore, the documentation you received (tips for smoking a pipe and latest news) is also available on our website. Please feel free to consult them or contact us by email if you cannot find the information you are looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Very good quality-price ratio. However, I find the bowl a bit small.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Fast delivery, product as described.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
A small gift for good customers would be nice...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
good site. Well designed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Practical and easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2020
Very good site where you can almost always find what you need.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Compliant, fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Slightly lacks clarity, not all products are systematically presented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Fast reception.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Very good, serious!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Poor description for a pipe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2020
Ergonomics and clarity are present. The site 'MF gifts' seems to duplicate even if it does not have the same references. Why? The Chacom Maya pipes that I had to buy on a foreign site are missing! I am attached to French manufacturing but also to French distribution. Good continuation. Customer Service by phone: IMPECCABLE, thank you
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Response from La Pipe Rit
Hello and thank you very much for taking the time to leave us your feedback following your recent order. We indeed have two online stores: pipe.fr and mf-cadeaux.com. The second website groups more exceptional models (most being unique pieces) as well as cigarette holders. Regarding your other remark, you are right, the Chacom pipe catalog is very vast. Not all are therefore directly visible on our site. However, if a particular model interests you, do not hesitate to contact us as we are able to offer you any pipe and that within a very short time since we are located right next to the manufacturing factories in Saint-Claude.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
Item conforms to the description...
Very good delivery..
Beautiful handmade item..thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Very simple, fast order & beautiful pipe at the end. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Nothing to say, fast delivery within the deadlines, it's perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Maybe a long delivery due to COVID-19 but more than 10 days for delivery when it was announced in 48h on the site.
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your message following your recent order. Indeed, as indicated on our website, La Poste (and more specifically Colissimo) continues to provide its services during this difficult period. The usual delay for delivery in mainland France is 48h. In the current context, Colissimo has decided to operate (at least for the moment) only 3 days a week and with reduced staff, which has naturally resulted in longer delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Items conform to the order. Everything was carefully packaged with paper and polystyrene peanuts. Top notch.
It's a shame you don't ship tobacco so that everything arrives at home ready to use. With the lockdown, it's complicated to find a good tobacco shop.
Can't wait to try my pipe.
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Response from La Pipe Rit
Hello, thank you for your encouraging message! To respond to your comment, we do not sell tobacco as it is reserved exclusively for tobacconists. Moreover, in France, it is prohibited to sell tobacco via the Internet. You must therefore go to a tobacco shop to find your happiness. We also wish you much pleasure in smoking your new 9 mm pipe!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2020
Fast shipping (considering I am in Switzerland), minor issue with the acrylic of the pipe which has a very slight scratch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2020
A bit small and just a small hole for smoking, not practical to clean
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback regarding your recent purchase. To clean the inside of the pipe, the Vauen 'conical' pipe cleaners (which you also purchased) are perfectly suitable. Indeed, they are thinner on one side, which makes it easier to insert them into the pipe. First, wait for your pipe to be completely cold before disassembling it. Then, you can insert the pipe cleaner into the pipe from either end. Please feel free to contact us directly by email if, despite our recommendations, you still encounter difficulties cleaning your pipe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
top.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2020
The delivery cost me a lot. The delay was a bit long but special period. The navigation is pleasant but the keyword search could be enhanced for more ease. The choice is very good. However, there is a lack of more choices for pipe ashtrays. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Pleasant to smoke
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
The pipe is too big. I made a mistake in my order. Thank you
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Response from La Pipe Rit
Hello, thank you for taking the time to leave us your feedback regarding this pipe from Saint-Claude. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to realize the size of a pipe solely from photos. If this one does not suit you (and it is still new and not smoked), it is indeed possible to proceed with an exchange or a refund. In this case, we invite you to contact us directly by email to know all the return procedures.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2020
Simple navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2020
Very good choice. Fast shipping. Shipping costs to be reviewed as a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2020
clear site and well stocked with various items and advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2020
Serious site, fast delivery despite the current situation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Good .... However, I miss a bit of description .... "History" on the making of the object that I would like ... more "personal" .... a bit of SENSuality for heaven's sake! ;-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/02/2020
It is beautiful but I regret the absence of a filter and the lack of information regarding the type of filter.
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Response from La Pipe Rit
Hello and thank you for taking the time to give us this feedback. This Peterson Standard 304 pipe is indeed designed to be smoked without a filter. Besides the photo showing the disassembled pipe (where you can see that it is without a filter), we have taken care to indicate this particularity in the 'Characteristics' section. At this point, it is specified 'Without filter'. In any case, if this pipe does not fully meet your expectations, it is entirely possible to return it to us for an exchange or a refund. Please feel free to contact us directly by email for more details on this matter.
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