Customer reviews of La Pipe Rit

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 16 871 published reviews
5 15,1k 89% 4 1 363 8% 3 267 2% 2 54 0% 1 109 1%

Summary of reviews

The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Fast delivery, good quality products....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2017
clear and detailed site ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2017
Order honored quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Good, ........but the customs fees were a bad surprise!!!
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Response from La Pipe Rit
Hello,
thank you for your message.
French VAT is always deducted from orders shipped to Switzerland, unfortunately we have no influence over customs fees or local taxes, this depends solely on the legislation of the recipient's country.
Thank you for your understanding.
Best regards, the pipe.fr team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
I referred your site to a compatriot who also bought from you ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Pleasant site with useful information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Very efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Very good product, fast delivery. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2017
Very good reception and good follow-up of the order. However, I did not receive the product I ordered, namely a Dunhill tobacco pouch. I received a The White Spot tobacco pouch??
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Response from La Pipe Rit
Hello, Thank you for your message. The Pipe and pipe accessories division of Dunhill has left the Dunhill group to become an independent entity, this happened quite abruptly in November 2017 and surprised many Dunhill retailers and customers. The items that were branded Dunhill are now marketed under the name 'Alfred Dunhill's The White Spot' which is shortened to 'The White Spot'. Despite the name change, the manufacturing standards and the quality of the materials remain the same. Naturally, if you do not wish to keep the tobacco pouch, we will refund you in full. A return slip was sent to you by email on 13/12. We remain at your disposal if you would like more information. Best regards, The pipe.fr team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2017
Nothing to complain about. Just the reception was a bit long, but it coincided with the first snowy episodes. No, I am satisfied. :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
A lot of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2017
better than last time when the pipe deteriorated after 3 months
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2017
Interesting site. But disappointed by this pipe of the month because the bowl is too small, the pipe lasts 17 minutes, which is very short. I will not buy from this site again...
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Response from La Pipe Rit
Hello, thank you for taking the time to share your opinion with us. The dimensions of the bowl of each pipe are indicated in the description. The pipe of the month of November has a bowl of 16mm by 39mm, which corresponds to a medium-sized bowl. Many parameters come into play regarding the smoking duration, the quantity and humidity of the tobacco, the draw of the pipe, the smoker's draw, the presence or absence of a filter at the time of smoking. Therefore, it is impossible to indicate an 'estimated duration' of smoking. Best regards. The team at pipe.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
very good after-sales service, average product quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
Very well organized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Good, no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
Very good. But when you buy a pipe for nearly 400€, you expect a little extra in the package, even just a dozen pipe cleaners for example...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2017
Without. Anomaly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2017
Clarity and ease of navigation on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
Very practical and complete for pipe smokers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2017
Perfect, the shipment was super fast and the quality of the product completely meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2017
very professional but a lack of technical details and sometimes accessory choices. the descriptions of the pipes are also too similar. However, the site remains excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2017
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2017
The last delivery was faster than I had hoped which allowed me to make a highly appreciated birthday gift. Package perfectly prepared, products in accordance and of quality, no surprises upon receipt, except for good surprises... Appreciated commercial gesture at its true value, thank you ^^) Good continuation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2017
very good except that a little commercial spirit wouldn't hurt and I didn't find any! had to buy a second pipe because the first one was not to my liking (due to a lack of information on the site), I didn't get the slightest little commercial gesture for my second purchase! too bad!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2017
Fast and serious.
Too bad to have shipping costs for an order over 130€...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2017
Neatly packaged, quick reception, products conforming to the order. Everything is fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2017
Fast shipping and compliant with the order, great choice of quality pipes and accessories.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2017
Fast and efficient, small downside on the delivery price which is €5 even for a single small item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2017
Good. Good advice. Efficient customer service and a wide range of choices. Which is not the case with some local retailers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2017
as usual good material ordered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2017
Quality, simplicity, efficiency, thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2017
a few small defects at the mouth but not a big deal, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2017
Incorrect delivery and no response to my complaint email
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2017
Everything is in accordance with the order, delivery times respected. What more can I say?
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