The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.
I notice that on some pipes we ordered, the filters are not always the same (paper or metal)... It might be wise to provide two different filters so that your customers can choose for their use, which would avoid having to recommend a filter every time or almost.
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F
Francis B.
Rating: 4 out of 5
following a purchase from 21/12/2024
Meets expectations. Some product descriptions lack details.
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Danielle W.
Rating: 4 out of 5
following a purchase from 14/12/2024
Product perfectly matching my expectations
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Nicolas A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Website navigation = *****
Order preparation time = ***
Service and friendliness = *****
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Marco T.
Rating: 4 out of 5
following a purchase from 07/12/2024
Correct navigation.
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Philippe L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Nothing special
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Christian F.
Rating: 4 out of 5
following a purchase from 30/11/2024
Clear and complete information
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Fabrice P.
Rating: 3 out of 5
following a purchase from 23/11/2024
I find that Pipe Rit does not ship orders quickly enough. On the other hand, I consulted a review from a customer who had burned a pipe, you declined your responsibility saying that the pipe had overheated. A pipe that is meant to burn will burn no matter what, it's the briar that decides. I do not heat my pipes and yet I have burned some. I have been smoking a pipe for over 30 years. I think you are being bad faith. FP
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Response from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store www.pipe.fr. Your order placed on 26/11 was shipped the next morning, 27/11. As always, we strive to process each order as quickly as possible. Delivery then depends on the carrier, and in your case, La Poste delivered your package on 30/11/2024, which is 72 hours after it left our premises. Furthermore, regarding the review read on the Internet, our team has contacted the concerned person and an appropriate solution has been found. If you have any other questions or constructive suggestions, our team is available by phone at 03 84 45 68 02, Monday to Friday from 10:30 AM to 12:30 PM and from 2 PM to 6 PM.
P
Philippe E.
Rating: 4 out of 5
following a purchase from 06/12/2024
Order delivered quickly. Good quality product, true to the description and meeting my expectations. Very satisfied.
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Jean Marie L.
Rating: 4 out of 5
following a purchase from 07/12/2024
Very expensive delivery
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Max J.
Rating: 4 out of 5
following a purchase from 08/12/2024
Everything is in order, the site, the order and the delivery.
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Nicolas H.
Rating: 4 out of 5
following a purchase from 18/11/2024
easy to buy
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Bernard Z.
Rating: 4 out of 5
following a purchase from 29/11/2024
Things went normally except for the delivery delayed by 1 day
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Valery B.
Rating: 4 out of 5
following a purchase from 29/11/2024
It is difficult to understand the diameter of the pipe.
I thought I ordered a medium pipe and it's a small one
Regards
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Philippe B.
Rating: 4 out of 5
following a purchase from 26/11/2024
Very satisfied. Everything is very efficient.
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Sėbastien M.
Rating: 4 out of 5
following a purchase from 25/11/2024
Overall good, although a bit long to be delivered.
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Jean-Pierre G.
Rating: 4 out of 5
following a purchase from 21/11/2024
I really like this site that I often consult and regularly buy my finest pipes.
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Jean-Michel F.
Rating: 4 out of 5
following a purchase from 19/11/2024
Fast delivery, meets my expectations.
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Christophe D.
Rating: 4 out of 5
following a purchase from 04/11/2024
-
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Jacques L.
Rating: 4 out of 5
following a purchase from 11/11/2024
Fast and problem-free shipping.
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jean F.
Rating: 4 out of 5
following a purchase from 07/11/2024
-
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jean-louis P.
Rating: 4 out of 5
following a purchase from 06/11/2024
Nothing to report, JLP
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Henri C.
Rating: 4 out of 5
following a purchase from 25/10/2024
completely easy
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Christiane D.
Rating: 4 out of 5
following a purchase from 24/10/2024
Good product and fast delivery Thank you
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PHILIPPE J.
Rating: 4 out of 5
following a purchase from 07/10/2024
Yes, the pipe works very well and breaks in easily
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Marie Florence F.
Rating: 4 out of 5
following a purchase from 28/10/2024
Well received in perfect condition.
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Jerome B.
Rating: 4 out of 5
following a purchase from 11/10/2024
good follow-up
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Bricosi H.
Rating: 4 out of 5
following a purchase from 30/09/2024
Good!
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Francis H.
Rating: 4 out of 5
following a purchase from 25/09/2024
Nothing to complain about, I am satisfied with everything.
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Jean-Pierre B.
Rating: 4 out of 5
following a purchase from 07/10/2024
The products received are in accordance with the ordered products. I am satisfied.
The package was received on time, but the box was somewhat damaged. Fortunately, after checking, the contents are intact.
A more rigid packaging would ensure the security of the contents.
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Alain G.
Rating: 4 out of 5
following a purchase from 02/10/2024
Always excellent appreciation for the site and delivery. Used to Peterson pipes, this last pipe is a bit disappointing, but the price was particularly attractive... It is fine for the ordinary moments of a heavy smoker...
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Joel D.
Rating: 4 out of 5
following a purchase from 26/09/2024
well received, pleasant delay, very good quality as agreed
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Benoit D.
Rating: 4 out of 5
following a purchase from 20/09/2024
No problem
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Jean Francois G.
Rating: 3 out of 5
following a purchase from 09/09/2024
In the photo, I find it bigger
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Response from La Pipe Rit
Hello and thank you for your feedback regarding the Saint-Claude pipe you just acquired. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
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Jean-Pierre G.
Rating: 4 out of 5
following a purchase from 01/09/2024
The pipe is perfect and I particularly thank you for the 3 pipe cleaners that were included. A loyal customer.
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Alain S.
Rating: 4 out of 5
following a purchase from 21/08/2024
good
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Christophe F.
Rating: 4 out of 5
following a purchase from 21/08/2024
Hello, the package arrived well, however the stainless steel pot for tobacco is a Chinese product and the top of the hygrometer is cracked, which I repaired with glue. Being in Guadeloupe, the box must have been mishandled, so please include bubble wrap to ensure the integrity of the items.
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Marc Jean P.
Rating: 4 out of 5
following a purchase from 13/08/2024
Shipment as per order, well packaged and protected, but shipping time too long.
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Andre W.
Rating: 4 out of 5
following a purchase from 10/08/2024
Good, lacks details on diameter stove H / L / P.
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Remi P.
Rating: 4 out of 5
following a purchase from 11/08/2024
Simple navigation and clear explanations.
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