La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
I was pleased that La Pipe Rit allowed me to purchase the Tsuge Ikebana pipe on a 'layaway' (layby) basis with payment by instalments. This made my purchase much more amenable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2023
Okay except for the remark below
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2023
Everything is fine, delivery and receipt of the parcel Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast delivery, competent service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2023
4 stars not for a dissatisfaction but because I am still discovering your site and others so a rating that can evolve
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2023
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2023
Conforms to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2023
I just sent it back for a refund... I didn't realize it was so small... But that's totally my fault, nothing to do with the pipe itself..
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Response from La Pipe Rit
Hello and thank you for your feedback regarding this pipe made in the workshops in Saint-Claude. You are right, it is indeed difficult to realize the size of a product solely from photos, which is why we always specify the dimensions of the items in the "Characteristics" section. When ordering from our online store www.pipe.fr, you have 100 days to return any item (new, in its original packaging) that does not suit you for a refund or exchange for another model. During your next purchase, if you have any doubts, do not hesitate to contact us (whether by email or phone) as we can easily provide you with all the additional details you need and guide you in your future choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2023
Fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
COLISSIMO DELIVERY NOT MADE ON 18/09/2023, COMPLAINT FILED WITH THE POST OFFICE COLISSIMO SERVICE.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2023
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
Good delivery but the pipe purchased is not easy to smoke…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2023
Deadlines respected, product quality OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2023
Rather positive review but recent reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2023
Nothing to report, good pipe
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2023
Very good delivery, correct product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Great choice of pipes. Quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
As requested according to the last order. I had to make two long-distance calls to place the order; despite that, I made a head start by sending an email explaining all the details of the order to avoid long-distance expenses. Additionally, your computer system refused to recognize the paragraph State for our province QUEBEC. But the shop and the content is a PARADISE. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2023
Delivery well received and product compliant, as always!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2023
Delivery time too long when paying by mandate. But very satisfied with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2023
The product received did not meet my expectations. I returned it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2023
Hello. The presentation and navigation on your site are perfect. The same goes for deadlines and order execution. I can't say the same about the 'Senior pipe-reamer' purchased recently. At the risk of sounding foolish, I absolutely did not understand how to use it. Please provide me with instructions on how to use it. Otherwise, I will return this item, even disassembled. As Confucius said, 'He who asks a question is a fool for a minute; he who does not ask is a fool for life.'
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Response from La Pipe Rit
Hello and thank you for your feedback regarding your last purchase on our online store. To better understand how the pipe-reamer you just acquired works, we have actually created a video tutorial that explains step by step how to use it. You can watch this video on our YouTube channel, directly at this address: https://bit.ly/pipereamer. Also, feel free to contact our team by email or phone if you need further clarification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2023
Very well in accordance with the order
Very nice pipe, too bad the engraving is a bit messed up!
Fast delivery despite the weight of August 15
Thank you
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Response from La Pipe Rit
Hello and thank you for taking the time to give us your feedback following your online order. We will pass your comments to the Chacom workshop so that this point can be improved in future pipe productions. Also, we take this opportunity to wish you pleasant tastings with this new pipe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
Pipe of excellent quality, arrived in very good packaging. Thank you very much for your work.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
Clarity of the site with a wide choice of products, easy ordering, delivery within the deadlines. The only downside is the prices. It's better to wait for promotions to order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2023
Good presentation of products. Impeccable shipping logistics. The ordered product is good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
very nice pipe but on the site it was given for a bowl of 7.3 cm while the bowl is 6 cm. but it remains an excellent pipe. Thank you CLAIRE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2023
Unfortunately, I can't find THE pipe...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Shipment was despatched promptly and securely and arrived Down Under in good time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2023
User-friendly site but for the first time, delivery time not respected and especially not informed. So disappointed... The customer service could have at least warned.
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Response from La Pipe Rit
Hello and thank you very much for taking the time to send us this message following your new order. During this summer period, the shipping time for orders may be slightly longer than usual. We have precisely mentioned this on the website so that everyone is perfectly informed when shopping online. Of course, as soon as the package is handed over to La Poste, we also take care to send the Colissimo tracking link by email so that you can follow the progress of the delivery. The whole team is also delighted to learn that you have received your order and takes this opportunity to wish you a great summer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2023
Average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
Always just as good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
Well packaged and everything is aesthetic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
Great choice and quality products. Too bad we can't use a payment application like Payconiq by Bancontact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2023
Products conforming to my request and punctual delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2023
Very satisfied.
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