Customer reviews of La Pipe Rit

Hello and thank you very much for taking the time to send us this message. We do not yet offer delivery to pickup points on the website, but it is a very interesting evolution that our team wishes to implement soon. For your next order on www.pipe.fr, it is still possible to have it delivered directly to the post office (by indicating your name, first name, the indication 'Poste restante' as well as the address of your post office). In this way, the package will be available for you for 15 days at your local post office. We thank you again for your purchase and wish you much pleasure in smoking your new long pipe from the Aldo Velani brand.

Dear Sir, thank you for taking the time to leave us this message. All orders placed on pipeshop-saintclaude.com are quickly processed and shipped every day from Monday to Friday. In this case, your latest order registred on Saturday, May 27th, was given to the Postal services on Monday May 29th, in the morning. Whit Monday (Pentecost Monday) being a holiday in France, the delivery time of your order was indeed lengthened to an additional day. You have then received your parcel against signature under the following 48 hours to your address in France. Our team wish you a lot of pleasure smoking your new Dunhill pipe.

Hello and thank you for taking the time to send us your comments following your new purchase on www.pipe.fr. A special section of the site (which we have explicitly named "Pipes to personalize") indeed groups together some customizable models. Only these pipes (about 10 models) can be customized via a "text to engrave" input field on each webpage of said pipes. However, the "9 mm straight natural" pipe you chose is not part of this section. Naturally, you could not send us an inscription to engrave when placing your online order. Furthermore, our team did indeed send you a promo code by email to offer you an additional discount. As you mentioned in your message, you unfortunately could not validate this promo code on your computer. For your next purchases, do not hesitate to contact our team by phone as we can easily advise you in your choices, validate your promotional code, and record your order.

Hello and thank you very much for your feedback following your recent order on pipe.fr. We are delighted to know that you have received your new Lord of the Rings pipe. For each of your orders, it is possible to find all tracking information directly on your customer account (section 'Account' then 'Details of my orders'). Of course, as soon as your package has been handed over to La Poste, we also sent you an email to allow you to track the progress of the Colissimo delivery. Our entire team wishes you pleasant tastings with your new long pipe and remains at your disposal (by email or phone) if you need further advice.

Hello and thank you for your feedback regarding this pipe made by master pipemaker Pierre Morel. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.

Hello and thank you for taking the time to share your feedback following your last order. We are sorry to learn that this second purchase did not fully satisfy you compared to the previous one. Therefore, we invite you to contact our team directly by email or phone to know all your impressions.

Hello and thank you for taking the time to write to us following the purchase of this Irish pipe through our online store. We are sorry to learn that the branding of the Peterson brand (on the stem) does not meet your expectations perfectly. As stated in our general sales conditions and during our previous email exchanges, it is indeed possible to return this new pipe if it does not suit you and you have not yet smoked it. Please do not hesitate to contact us (whether by email or phone), our team can provide you with all the additional details you need to make this return for an exchange or refund.

Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however you are right, most of our handcrafted products are available in very limited quantities (even one piece when it comes to unique items) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.