4.85/5
★★★★★
based on 16358 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

A very big disappointment: impossible to remove the flake from the stem, whether the pipe is cold or hot. Using pliers is necessary and requires significant effort. Obviously, this pipe has passed through quality control. The response obtained from customer service is unequivocal: 'figure it out, lubricate, sand'. It's really incredible and disappointing. I have been smoking a pipe for over 40 years and it was a mistake to make this purchase (which just landed in the trash) on this site that deserves negative publicity.

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Acheteur Vérifié
purchased on 07/07/2022
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Answer from La Pipe Rit
Hello. You contacted us by email because you are having difficulty disassembling the stem of your pipe. We responded the same day we received your message to indicate how to facilitate disassembly. Not being on site, we tried to inform you without you having to return the pipe. This was to avoid shipping costs and a waste of time. Of course, if you do not wish to follow our instructions and do the necessary work yourself, you can return the pipe to us.
1 /5
★☆☆☆☆

Pipe purchased in January and the stem broke 3 months later. I returned the pipe thinking to take advantage of the warranty but I was told that the filter, which was changed every time, was very dirty and therefore the pipe was poorly maintained. Very unhappy, I do not recommend this site, I will not buy anything there again.

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Acheteur Vérifié
purchased on 10/05/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to send us this comment through the Avis-Vérifiés platform. Our team has received your pipe and was able to have it examined by several renowned craftsmen located in Saint-Claude. As stated in our general sales conditions, all our items are guaranteed for 1 year from the date of purchase against any manufacturing defect. Also, after analysis, your pipe showed no defects or design flaws. Indeed, the tar accumulated inside the stem and the completely clogged filter unfortunately rendered your pipe unusable. This lack of cleaning inevitably caused the disconnection of the tenon from the stem. Do not hesitate to contact our team again if you need advice on maintaining your pipes or if you want additional information.
1 /5
★☆☆☆☆

Not even desires

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Acheteur Vérifié
purchased on 02/04/2022
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Answer from La Pipe Rit
Hello and thank you for your comment. Following an order placed on our site http://www.pipe.fr, an automatic email is sent 7 days later to know our customers' opinions on the products they have previously purchased. This feedback is important as it allows us to improve our products and services in general. However, of course, it is not mandatory to respond to this email. Additionally, you can unsubscribe at any time by clicking on the link at the end of each email (sent via Avis-Vérifiés).
1 /5
★☆☆☆☆

No comments, see response below.

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Acheteur Vérifié
purchased on 05/03/2022
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Answer from La Pipe Rit
Hello and thank you for this comment following your last order on our website http://www.pipe.fr. We have taken note of your second message and have just provided you with a complete response.
1 /5
★☆☆☆☆

I regret that you did not respect my order!

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Acheteur Vérifié
purchased on 27/01/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to write to us through the Avis-Vérifiés platform. Following your initial request by email, our team took the time to order (especially for you) several specific items from the Falcon brand. To fully understand the meaning of your comment, to speak directly and find a solution, we will contact you directly by phone at the beginning of next week.
1 /5
★☆☆☆☆

I haven't received anything for 20 days

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Acheteur Vérifié
purchased on 22/12/2021
Answer from La Pipe Rit
Good morning and thank you for taking the time to write this comment. As indicated on our website, some specific products (such as gas bottles) are subject to strict restrictions on airline transportation. As your shipping address is in Ireland, your package will most likely be either shipped to you by boat or returned to us. For these reasons, it is quite normal that your package has not yet reached you. We also confirm that your order made on our online store on 22/12/2021 was shipped the same day (which is extremely fast!). It is then necessary to wait while the transporters handle the delivery. Our team remains at your disposal by email if you need further information.
1 /5
★☆☆☆☆

I did not receive the package as promised on the indicated date. Calling Colissimo is a serious mistake. It seems they delivered to another address to someone else.

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Acheteur Vérifié
purchased on 20/12/2021
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding your order placed on our online store. Your purchase validated on 20/12 was shipped from our premises the next morning (that is to say on 21/12/2021). From that moment on, your package was handed over to La Poste for delivery. Following your message informing us of its non-receipt, we immediately alerted Colissimo so that postal agents could quickly take the necessary actions. Unfortunately, the investigation conducted by the delivery services concluded that this package was lost. Therefore, as indicated in our previous email response, our team immediately proceeded to refund your order. Please do not hesitate to contact us again if you need further information.
1 /5
★☆☆☆☆

Disappointed with the after-sales service.

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Acheteur Vérifié
purchased on 24/11/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to give us this feedback. Following this message and our previous phone conversation, we think that small acrylic chips may have been stuck in the pipe (during its manufacture in the Vauen workshops in Germany). These are certainly blocking the passage and preventing a perfect draw. Initially, you can try to pass a wire inside (or simply a pipe cleaner) to evacuate them. This should be enough to easily unclog the pipe. If you can't do it, you can of course return your pipe by La Poste so that we can take care of it quickly. Naturally, we will add a box of filters in the return package as compensation for the shipping costs you have paid. Do not hesitate to contact our team directly by email or phone if you need more details.
1 /5
★☆☆☆☆

Fortunately, I have honest neighbors, the delivery was made 1 km from my home, very disappointed with the delivery service. Disgraceful Colissimo.

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Acheteur Vérifié
purchased on 22/11/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to share your feedback following your recent purchase on http://www.pipe.fr. Your order validated on 22/11 was shipped from our premises the next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. Following your message, we will immediately escalate your information to La Poste Colissimo to prevent this from happening again. Also, we are pleased to know that you have received your package and we wish you much pleasure in smoking your new pipe.
1 /5
★☆☆☆☆

A very long delivery of very questionable quality items, namely a very expensive pipe of more than limited quality; the price just meets my expectations, maybe I am a bit too difficult. Here is my appreciation following my purchases.

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Acheteur Vérifié
purchased on 25/11/2021
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding your recent order on our online store. Your purchase validated on 25/11 was shipped from our premises the very next morning (that is to say, on 26/11). Then, we obviously depend on the delivery services. As every end of the year, La Poste must adapt as best as possible to cope with a very large flow of parcels. If the ordered items do not perfectly meet your expectations, you can return them for an exchange or a refund. This is entirely possible if the products are still new, never smoked or used. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.
1 /5
★☆☆☆☆

Placed an order that has not yet arrived at its destination.

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Acheteur Vérifié
purchased on 12/11/2021
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Answer from La Pipe Rit
Hello and thank you for sending us this message through the Avis-Vérifiés platform. Indeed, we are sorry for this delay regarding your order. Your package was shipped today and will therefore reach you very quickly. We invite you to check your inbox as a Colissimo tracking email has been sent to you so you can follow the progress of your delivery.
1 /5
★☆☆☆☆

See my emails of dissatisfaction and insufficient response from you

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Acheteur Vérifié
purchased on 19/10/2021
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Answer from La Pipe Rit
Hello and thank you for sharing your feedback regarding your last order. As mentioned during our previous exchanges and as indicated on our website, the pipes equipped with the Terminus system are old creations of artisanal manufacture. Their double drilling design is very particular. They are pleasant to smoke but also require more maintenance than classic pipes. To keep your pipe clean and smooth to smoke, it is imperative to use pipe cleaners after each use. If necessary, do not hesitate to use several pipe cleaners to completely remove all tar deposits. If you need additional information about Terminus pipes and/or about the essential accessories for cleaning your pipe, we invite you to contact our team directly by email or phone.
1 /5
★☆☆☆☆

I ordered blue pipe cleaners and received red ones. This is the second time. Disappointed.

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Acheteur Vérifié
purchased on 08/10/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. The content of each order placed on our online store http://www.pipe.fr is verified by two different people before shipping. This double verification ensures that the selected items correspond to the requests made by our customers. Regarding your last purchase on our website, we confirm that you ordered two bags of pipe cleaners ('white conical' from the Vauen brand). Therefore, there was no error in preparing your package. If you encounter difficulties with your computer tool, do not hesitate to contact our team directly by phone to place your next order.
1 /5
★☆☆☆☆

The filters I ordered do not fit my 2 pipes: not knowing there were several filter sizes, I cannot use them. Otherwise, the order was received very quickly.

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Acheteur Vérifié
purchased on 14/07/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to give us your feedback after purchasing these pipe accessories. There are indeed several types of filters with different diameters. The choice of filter depends notably on the bore of your pipes as well as their respective brands and models. Do not hesitate to contact our team directly by email ([email protected]) as our specialists can easily guide you and help you make the right choices.
1 /5
★☆☆☆☆

If I could have, I would have given 0. I ordered a pipe that I received cracked. I informed them the first time there were still some of these pipes in stock. They told me they didn't see the problem, I had to send them photos highlighting the issue. They asked me to send it back without providing a return slip, I also had to ask them what they eventually provided. And when they confirmed that the pipe indeed had a problem, they told me they no longer had it in stock (they neither had the presence of mind nor the professionalism to set one aside as soon as they realized by email that the pipe had an irreparable defect) and offered me three other products that had absolutely nothing to do with the aesthetics. In short, total nonsense, it's pointless to advertise saying that a good pipe smoker orders from La Pipe Rit, a good pipe smoker is primarily looking for professionals, which is not their case.

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Acheteur Vérifié
purchased on 21/06/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated in our previous email exchanges, the photos you sent us did not allow us to see the mentioned problem. Therefore, we sent you a return slip so that you could send us back the pipe in question. The master pipers naturally need to have the items in hand before they can conduct an assessment. Also, unfortunately, we could not offer you the same model as a replacement because this pipe is no longer available from our supplier. That is why we offered you other similar models with a double bowl in sea foam. Following the receipt of your package, our team immediately proceeded to refund your Vauen pipe as requested in your message. Please do not hesitate to contact us directly by email or phone if you need further information.
1 /5
★☆☆☆☆

Poor hold the burning hearth

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Acheteur Vérifié
purchased on 27/05/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to give us this feedback through the Avis-Vérifiés platform. Following our previous phone conversation, we immediately provided you with a response by email. As indicated in that email, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue directly the exchange with our specialist in charge of your file. If necessary, please know that our entire team remains at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
1 /5
★☆☆☆☆

Not at all what I ordered

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Acheteur Vérifié
purchased on 22/05/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your order made through our online store. We are contacting you right away directly by email to obtain more information regarding your message.
1 /5
★☆☆☆☆

Very good

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Acheteur Vérifié
purchased on 29/04/2021
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Answer from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on http://www.pipe.fr!
1 /5
★☆☆☆☆

ORDER WELL RECEIVED BUT VERY DISAPPOINTED. AFTER ABOUT FIFTEEN DAYS OF USE, 2 OUT OF 3 PIPES PURCHASED HAVE BURST AT THE BOWL AND MOUTHPIECE. 400€ went up in smoke!!! and no news from customer service!!!

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Acheteur Vérifié
purchased on 11/03/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order placed through our online store. Our team has received your request and we have immediately provided you with a response (dated 02/04/2021 at 09:01). As indicated in this response, we need more information to fully understand the issue encountered. Therefore, we invite you to read this message and continue the exchange directly with our specialist in charge of your file. If necessary, please know that our entire team is at your disposal by email (contact[at]pipe.fr) or by phone (03 84 45 68 02).
1 /5
★☆☆☆☆

Conforms to my order no problem

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Acheteur Vérifié
purchased on 24/03/2021
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Answer from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on http://www.pipe.fr!
1 /5
★☆☆☆☆

I still haven't received my order I have sent emails and have not received a response to them either

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Acheteur Vérifié
purchased on 04/03/2021
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Answer from La Pipe Rit
Hello Sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you have noticed, the delay is currently longer. This is most certainly explained by Covid. Thank you for your patience. Your package is on its way.
Best regards, Claire Mermet.
Good morning sir,
we sent you 2 emails on March 15 and 23. Your package was shipped on March 4. The delivery time for Chile is usually 15 days. As you may have noticed, the delay is currently longer. This is undoubtedly explained by Covid. Please wait. Your package is on its way.
Sincerely, Claire Mermet
1 /5
★☆☆☆☆

I ordered a pipe and was sent another one. Your colleague told me she would add accessories to compensate, but nothing was added, and moreover, I wasn't really okay with being sent another pipe.

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Acheteur Vérifié
purchased on 16/03/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. As indicated during our phone conversation, the pipe initially chosen during your order was unfortunately unavailable, and we are sorry for that. That is why, as agreed, we offered you the same model in another color. If the item you received does not ultimately meet your expectations, it is always possible to return it for a refund. For that, we invite you to let us know your intentions directly by email (contact[at]pipe.fr).
1 /5
★☆☆☆☆

Excellent review. No navigation problems.

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Acheteur Vérifié
purchased on 13/03/2021
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Answer from La Pipe Rit
Hello, thank you very much for taking your time to leave us this excellent review. Contrary to your message, you indicated a score of 1 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Looking forward to seeing you again soon on http://www.pipe.fr!
1 /5
★☆☆☆☆

Very good. Beautiful items and perfect packaging.

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Acheteur Vérifié
purchased on 01/03/2021
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Answer from La Pipe Rit
Hello, thank you very much for this very flattering feedback following your new order made through our online store. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the past experience on the website. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
1 /5
★☆☆☆☆

Very good, good pipe. Thank you.

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Acheteur Vérifié
purchased on 03/03/2021
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Answer from La Pipe Rit
Hello, thank you very much for this very positive feedback regarding this large bowl pipe from the Jeantet brand. Contrary to your comment, you indicated a rating of 1 out of 5 to describe the product. If this is a manipulation error, please note that you can modify this rating (via the email delivered by the Avis-Vérifiés platform). Our team remains at your disposal if you need further information.
1 /5
★☆☆☆☆

Hello, shipping and customer relations are perfect. I admit I am a bit disappointed with the support for the Comté pipe, which I find expensive for the result. Thank you.

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Acheteur Vérifié
purchased on 18/01/2021
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Answer from La Pipe Rit
Hello and thank you for your various feedback following your purchase on our store http://www.pipe.fr. This pipe holder was specially designed to showcase the Comté pipes. It is therefore an ideal support to display a pipe from The Lord of the Rings. If it does not fully meet your expectations, you can always return the item in its original packaging for an exchange or refund. For this, we invite you to contact our services directly by email (contact[at]pipe.fr) to know all the necessary return procedures.
1 /5
★☆☆☆☆

Perfect

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Acheteur Vérifié
purchased on 05/01/2021
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Answer from La Pipe Rit
Hello, thank you very much for this very positive feedback and for your new order online. Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. Our team remains at your disposal if you need further information.
1 /5
★☆☆☆☆

Did not receive the package (theft or loss by Colissimo)

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Acheteur Vérifié
purchased on 29/12/2020
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Answer from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. According to the tracking provided by the postal services, your package was indeed delivered on 02/01/2021 to the address chosen during your online purchase. As indicated during our previous exchanges, we immediately alerted Colissimo to obtain more details about your delivery. We are also contacting you directly by email to provide you with the latest information we received today.
1 /5
★☆☆☆☆

I already sent an email with the photo of the pipe that is cracked at the connection with the hose... and I have no response. So my opinion is VERY negative. Not serious at all. Not finding a Saint Claude pipe dealer near my home, I wanted to try and I got really fooled

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Acheteur Vérifié
purchased on 29/12/2020
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding the long pipe you ordered from our online store. Following the various photos sent and as indicated during our exchanges, we will send you a new pipe to replace yours. For disassembling your pipes, we advise you to ensure that your hands are positioned close to the junction between the hose and the stem, and to always turn the hose on itself in the same direction as if it were screwed. Do not hesitate to contact our team by email or phone if you need additional advice on the use and maintenance of this reading pipe made in Saint-Claude.
1 /5
★☆☆☆☆

Damaged pipe. Delivery on time.

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Acheteur Vérifié
purchased on 09/12/2020
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the received pipe is not impeccable as we systematically check all items before shipping. Moreover, we ensure to take care to properly package the products to avoid any incidents during transport. As indicated in our previous email exchanges, if the pipe does not suit you perfectly (and it has not been used of course), you can definitely return it to us for an exchange for another model or for a refund.
1 /5
★☆☆☆☆

Order placed more than 15 days ago and still not received. Despite several reminders, no solutions have been proposed to me

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Acheteur Vérifié
purchased on 22/11/2020
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Answer from La Pipe Rit
Hello and thank you for this feedback regarding your recent order on our online store. Your purchase validated on 22/11 was shipped from our premises the very next morning (that is to say on 23/11). Then, we obviously depend on the delivery services. The Post must face a very high volume of parcels at the end of the year 2020. As indicated during our various exchanges, our team immediately alerted the Colissimo service to ensure that your package is delivered as quickly as possible. Also, we will contact you right away by email to provide you with the latest information we have received.
1 /5
★☆☆☆☆

Very beautiful pipe I ordered 2 years ago very satisfied with your shop thank you for offering us such beautiful pipes.

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Acheteur Vérifié
purchased on 22/11/2020
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Answer from La Pipe Rit
Hello, thank you very much for this very positive feedback. We are delighted to know that the new pipe you chose suits you perfectly! Contrary to your comment, you indicated a score of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on http://www.pipe.fr!
1 /5
★☆☆☆☆

I've made an international purchase and the product arrived very well packed. However, the stem is cracked at the bit, which means that the store sent me a defective product. I would like to ask for a replacement.

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Acheteur Vérifié
purchased on 17/10/2020
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Answer from La Pipe Rit
Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.
1 /5
★☆☆☆☆

I've made an international purchase and the product arrived very well packed. However, the stem is cracked at the bit, which means that the store sent me a defective product. I would like to ask for a replacement.

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Acheteur Vérifié
purchased on 30/10/2020
Answer from La Pipe Rit
Hello and thank you for your feedback on your recent purchase. We are sorry to hear that the pipe arrived damaged. Be assured that it was not shipped in that condition. We will get in touch via email right away to resolve this issue.
1 /5
★☆☆☆☆

Very satisfied with the products and the service

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Acheteur Vérifié
purchased on 24/09/2020
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Answer from La Pipe Rit
Hello, thank you very much for this very positive feedback. We are delighted to know that your new pipe suits you perfectly! Contrary to your comment, you indicated a rating of 1 out of 5 for the past experience on our online store. If this is a manipulation error, please note that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. See you soon on http://www.pipe.fr!
1 /5
★☆☆☆☆

Following a delivery problem with Colissimo international, no responsiveness. I had to do the research work myself... and delivery (!). After a week and a reminder from me, the seller's only response: the Post says it is delivered. Indeed, since I took care of it myself! (Additional cost: 60€.). If the seller had bothered to take care of it in time, he would have noticed that this 'delivery' was a complete mess - tracking to support. In short, seller's responsibility not assumed: it is up to the seller to turn against the Post to get compensated, not the customer to bear costs when he is the only one not responsible at all. Morality: do not try to fix things, let the situation fester for weeks if necessary and demand a refund.

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Acheteur Vérifié
purchased on 07/09/2020
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding the delivery of your last order to Italy. Your order (placed on 07/09 on the site http://www.pipe.fr) was shipped from our premises the next day, that is to say on 08/09. Naturally, since your package was handed over to the Post, we then depend on the various international carriers for its delivery. Following your email dated 15/09, our team closely followed your file so that your package would be delivered as quickly as possible. We then indeed informed you as soon as the package was about to reach you. However, you are right, we apologize for this longer delivery time than usual and will not fail to inform the concerned carrier. Moreover, we take care to offer you the shipping costs for your next order (without minimum purchase and without expiration date).
1 /5
★☆☆☆☆

I ordered Meerschaum filters and received Vaven filters.

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Acheteur Vérifié
purchased on 31/08/2020
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Answer from La Pipe Rit
Hello, thank you for bringing this error to our attention. Can you contact us by email: [email protected] to let us know if you would like to return the products received by mistake or if you would like to keep them anyway. Best regards. Claire.
1 /5
★☆☆☆☆

The pipe broke while I was disassembling it to clean it. I am disappointed by Jeantet on this reputation.

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Acheteur Vérifié
purchased on 14/08/2020
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback about this small pipe from the Jeantet brand. This model from St Claude has the advantage of being thin and light. On the other hand, when disassembling, you must wait until your pipe is completely cold to avoid damaging it. Additionally, we recommend always turning the stem in the same direction, as if it were screwed, and positioning your hands close to the joint (between the stem and the pipe). Do not hesitate to contact us by email if you wish to have the stem of this pipe repaired. Furthermore, our team will be happy to provide you with all the advice and tips you need for cleaning your pipes.
1 /5
★☆☆☆☆

Very disappointed with your attitude regarding the repair of an obvious defect in your pipe I find that your approach is absolutely not commercial, charging me €14 for repair and shipping costs for a €64 pipe is very borderline Regards

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Acheteur Vérifié
purchased on 07/06/2020
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Answer from La Pipe Rit
Hello and thank you for sharing your feedback with us. As indicated in our previous email exchanges, this is certainly not a manufacturing defect. In Saint-Claude, our master pipe maker noted that your pipe was particularly dirty in the stem. Not having been cleaned regularly, the fluff was 'stuck' by the tars inside the stem and that is why it detached from the stem. To avoid this, we recommend using suitable cleaning tools more regularly. You will find all our tips for effectively cleaning your pipes in the 'Blog' section of the website http://www.pipe.fr. Also, we remain at your disposal if you need additional tips.
1 /5
★☆☆☆☆

I did not receive my order. Very disappointed.

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Acheteur Vérifié
purchased on 20/05/2020
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Answer from La Pipe Rit
Hello, thank you for taking the time to send us this message through the Avis-Vérifiés platform regarding the delivery of your package. We are contacting you directly by email to get more information in order to find a solution.