/5
★★★★★
based on 16358 reviews published
★★★★★
based on 16358 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivered quite quickly.
James S.
purchased on 12/11/2025
Translated review
3
/5
★★★☆☆
Shipping costs more than double the price of the product! that's way too high
Matthieu-françois C.
purchased on 24/11/2025
Translated review
Answer from La Pipe Rit
Hello, thank you for your message and for your new order. You are loyal to our online store and we sincerely thank you for that. Shipping costs have not changed for many years: sending via Colissimo Tracking is €5.50 (for an address in France), regardless of the number of items ordered. You are right, it is therefore preferable to order several items at the same time. Since March 2025, we offer an even more economical option: delivery to a relay point, at €4.50. This allows you to reduce shipping costs when you want to order just a small item. We hope this new solution will meet your needs for your future purchases.
3
/5
★★★☆☆
Good site but order not compliant with the description.
Pierre B.
purchased on 12/11/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to send us these words through the Avis-Vérifiés platform. We are sorry to learn that this Bing model designed by the Savinelli workshop in Italy does not meet your expectations perfectly. As indicated in our previous email responses, the manufacturer himself confirmed the materials used for the design of this pipe. The information present in the product description is therefore correct: the stem of this Savinelli Bing's Favorite smooth pipe is indeed made of ebonite (also called vulcanite, referring to its manufacturing process). Please feel free to contact our team directly by phone if you would like more details.
3
/5
★★★☆☆
CHEAP PRODUCT
Christian P.
purchased on 27/10/2025
Translated review
3
/5
★★★☆☆
Finished buying pipes from you? No commercial gesture as the pipe is very expensive. We realize that you are not working hard enough..
Nicolas I.
purchased on 29/09/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this message following your new order on our online store. For over 20 years, we have been striving to offer our customers the fairest prices possible, while ensuring the quality of our products, services, and shipments. All our prices are listed on our website http://www.pipe.fr. Out of respect for our past, present, and future customers, we do not engage in price negotiations and do not arbitrarily change our prices. That is why we unfortunately did not grant you an additional discount on the high-end pipe signed Dunhill that you chose. However, a small gift has been added to your package to thank you for your long-standing loyalty. We wish you much pleasure in smoking this magnificent pipe.
3
/5
★★★☆☆
The pipes purchased recently did not correspond to those I wanted to replace.
Christophe M.
purchased on 01/09/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that these two pipes made in Saint-Claude do not perfectly meet your expectations. Of course, if these new pipes do not suit you and you have not yet smoked them, it is entirely possible to return them to us for an exchange for other models. If in doubt, do not hesitate to contact us (by email or directly by phone), we can provide you with all the additional details you need and guide you in your future choices.
3
/5
★★★☆☆
Dissatisfied with my order, cork stopper already damaged.
Odile D.
purchased on 24/08/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your first order on our online store. We are sorry to hear that the chosen item does not meet your expectations perfectly. To assist you better, we invite you to contact our team directly by email ([email protected]) attaching a photo of your issue. This way, it will allow us to understand the situation more precisely and find a suitable solution together.
3
/5
★★★☆☆
Delivery delayed several times
Laurent L.
purchased on 24/08/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your purchase on our online store http://www.pipe.fr. Your order placed on 24/08 was shipped the next morning, that is to say on Monday 25/08. As always, we do everything possible to prepare and send each package as quickly as possible. The delivery then depends on the carriers and your postman. We will make sure to pass your comment on to Colissimo services so that the delivery of your package is even faster during your next purchase. Our entire team is at your disposal by email or phone if you need more information.
3
/5
★★★☆☆
The cigarette holder is pretty but does the filter give a particular taste to the smoke?
Jacques B.
purchased on 07/08/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. The cigarette holder you chose does indeed come with a filter. The role of the filter is to absorb a large part of the impurities from the tobacco when you smoke. Depending on your preferences, you can definitely smoke with or without this filter. Our team is available by email and phone if you have any questions regarding the use of your new cigarette holder.
3
/5
★★★☆☆
Beautiful site, but limited in descriptions and photo zooms.
Gérard M.
purchased on 16/07/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for sharing your comments following your first order on our website. On our online store http://www.pipe.fr, we pay particular attention to the presentation of our pipes and smoking accessories: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team does everything possible for you to get the best idea of the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.
3
/5
★★★☆☆
Disappointed, not much choice and prices much less attractive than in the past. Limited selection
Pierre S.
purchased on 07/07/2025
Translated review
Answer from La Pipe Rit
Hello and thank you very much for your feedback following your last order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes are from series produced by major brands and others are available in very limited quantities (even individually when it comes to unique pieces). Do not hesitate to contact us (by email or phone) if you are looking for a particular model. Being located in Saint-Claude, in the heart of the capital of pipes, we have the ability to select for you many models directly from local manufacturers.
2
/5
★★☆☆☆
I am disappointed - this is not the pipe I was expecting
Hervé D.
purchased on 25/06/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Eole pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3
/5
★★★☆☆
First order on this site. The site itself is very good and the delivery was quick but the ordered product does not suit me
Delphine B.
purchased on 19/06/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this cigarette holder made in Saint-Claude does not perfectly meet your expectations. Of course, if it does not suit you and you have not yet used it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3
/5
★★★☆☆
Pipe trop légère donnant une fumée sans odeur
Jean Pierre D.
purchased on 30/05/2025
3
/5
★★★☆☆
N/A
Yves C.
purchased on 28/05/2025
Translated review
Answer from La Pipe Rit
Hello, thank you very much for taking the time to leave us this very encouraging review. Contrary to your message, you indicated a rating of 3 out of 5 to describe how your shopping experience went through our online store. If this is a manipulation error, please know that you can (via the email delivered by the Avis-Vérifiés platform) modify this rating. We look forward to seeing you again soon on http://www.pipe.fr!
2
/5
★★☆☆☆
It was noted that the flint stones would also fit in Sarome lighters, but upon receipt, it turned out that these stones were too long to fit in the compartment of my Sarome lighter. Very disappointed. Regards
Claudine S.
purchased on 18/04/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this review following your first order online. Indeed, as specified on our site, the flint stones you chose are compatible with Sarôme, Corona, and Savinelli lighters sold on our online store http://www.pipe.fr. However, you have clearly not purchased a lighter from La Pipe Rit, and we do not therefore know the exact model you already possess. Do not hesitate to contact us directly during your next purchase: our team will be happy to advise you in advance and guide you towards the flint stones suitable for your lighter.
3
/5
★★★☆☆
Very attentive to the pipe's mouthpiece, I am sometimes unpleasantly surprised by mouthpieces that are too big or too wide. It's a shame.
Christophe M.
purchased on 19/03/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for sharing your comments following your online order. On our online store http://www.pipe.fr, we pay special attention to the presentation of our pipes: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Our team works hard to ensure you can best assess the item before placing an order. Alongside all this information, you can of course contact us at any time by email or phone. This way, one of our experts can easily provide you with all the details you need for your next order.
3
/5
★★★☆☆
The pipe being poorly packaged, I received it broken.
Julien J.
purchased on 25/01/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this message through the Verified Reviews platform. Our team takes care to systematically arrange and secure all items inside each package so that they are perfectly protected for transport. Despite all our precautions, the long pipe you ordered was unfortunately damaged during its transport by La Poste. Following your phone call on 29/01/2025, we immediately found a solution to remedy this delivery problem and allow you to fully enjoy your purchase. We take this new response to wish you pleasant tastings with your pipe from the Lord of the Rings.
3
/5
★★★☆☆
Unfortunately, the pipe has cracked on top and in the bowl and there is a hole on the side of the pipe. It’s the Eole Apostrophe 5 pipe.
Gabriel T.
purchased on 07/02/2025
Translated review
Answer from La Pipe Rit
Hello, thank you for taking the time to write to us following your first order on our site http://www.pipe.fr. We are sorry to learn that this pipe made in Saint-Claude did not fully meet your expectations. Customer satisfaction has been our priority since the opening of our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of your Eole pipe. This will help us better understand your feedback and provide you with an appropriate response. Thank you in advance.
3
/5
★★★☆☆
When heating blisters appear on the outside. I reported the problem. Too bad. Best regards
André C.
purchased on 22/01/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this review through the Verified Reviews platform. At the same time, we also confirm that we have received your email. A response has been immediately provided to you. If it hasn't been done already, we invite you to take note of it. Our entire team remains at your disposal by email or phone.
3
/5
★★★☆☆
Deeply stained wood? It chips after the 3rd use
René C.
purchased on 27/12/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order through our website http://www.pipe.fr. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Therefore, we are not sure we fully understand the meaning of your comment. We invite you to contact our team directly by email. This way, we can communicate more easily and provide you with a precise response regarding your comment.
2
/5
★★☆☆☆
My pipe broke possibly due to burning in the pipe neck area.
Christian H.
purchased on 03/01/2025
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. We therefore invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store http://www.pipe.fr.
3
/5
★★★☆☆
I find that Pipe Rit does not ship orders quickly enough. On the other hand, I consulted a review from a customer who had burned a pipe, you declined your responsibility saying that the pipe had overheated. A pipe that is meant to burn will burn no matter what, it's the briar that decides. I do not heat my pipes and yet I have burned some. I have been smoking a pipe for over 30 years. I think you are being bad faith. FP
Fabrice P.
purchased on 23/11/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your last purchase on our online store http://www.pipe.fr. Your order placed on 26/11 was shipped the next morning, 27/11. As always, we strive to process each order as quickly as possible. Delivery then depends on the carrier, and in your case, La Poste delivered your package on 30/11/2024, which is 72 hours after it left our premises. Furthermore, regarding the review read on the Internet, our team has contacted the concerned person and an appropriate solution has been found. If you have any other questions or constructive suggestions, our team is available by phone at 03 84 45 68 02, Monday to Friday from 10:30 AM to 12:30 PM and from 2 PM to 6 PM.
2
/5
★★☆☆☆
Hello I made a first
Rodolphe L.
purchased on 25/10/2024
Translated review
Answer from La Pipe Rit
Hello, thank you for taking the time to write to us and leave your feedback. We are sorry to learn that your first order on our online store http://www.pipe.fr did not meet your expectations. Customer satisfaction has always been our number one priority since we opened our store in 1996. Therefore, we invite you to contact our team directly by email ([email protected]) and send us a photo of the tobacco pot you received. Moreover, the abrasive pipe cleaners you selected do indeed live up to their name. They are designed for deep cleaning and therefore scratch more than classic chenille cleaners. However, you are right, it is not necessary to insist too much in the bottom of the bowl as this could leave a mark after passing the pipe cleaner. For your next purchase on our website, do not hesitate to contact us in advance. We will be happy to guide you in choosing accessories suited to your needs.
3
/5
★★★☆☆
In the photo, I find it bigger
Jean Francois G.
purchased on 09/09/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for your feedback regarding the Saint-Claude pipe you just acquired. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
2
/5
★★☆☆☆
Description not quite correct, the bottom of the bowl is made of resin which is not specified. So to be avoided for those who smoke!
Olivier M.
purchased on 22/08/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write these few words following your last purchase on http://www.pipe.fr. We are sorry to learn that this pipe from the German brand (created by designer Markus Bischof) does not fully meet your expectations. Like all pipes from the Vauen Caro collection, the model you chose is designed with a briar bowl and an acrylic stem. We confirm that it is not resin but wood. The craftsman then applied a black lacquer to bring more originality. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), our team can provide you with all the additional details you need and guide you in your future choices.
3
/5
★★★☆☆
Fragile, it breaks during cleaning!
Pascal B.
purchased on 10/07/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for sharing your feedback regarding your online order. We are sorry to learn that the corn cob pipes (from the American brand Missouri Meerschaum) do not fully meet your expectations. Due to the very nature of corn cobs, corn cob pipes are indeed more fragile than briar pipes. However, a Missouri Meerschaum pipe can last for years if you take care to handle it carefully, maintain it regularly, and especially smoke extremely gently. Please feel free to contact our team by email or phone, we will be happy to provide you with all the details you need for the maintenance of your pipes.
2
/5
★★☆☆☆
A bogus anniversary offer
Charles H.
purchased on 25/06/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understood the meaning of your comment. Additionally, we received an email from you indicating that you made a mistake. To clarify your message, we invite you to contact our team directly by phone at 03 84 45 68 02. One of our specialists will then be able to provide you with all the answers you may need.
3
/5
★★★☆☆
Not clear enough
Eric E.
purchased on 14/06/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone. This way, we can communicate more easily with you regarding your last purchase made on our online store http://www.pipe.fr.
3
/5
★★★☆☆
I was not informed of the delivery day and as a result I was not present, the package was then dropped off at a relay point that was difficult to access due to odd hours, I finally managed to retrieve the package, which is in perfect condition and I am happy with my order but the carrier should choose another relay point for future deliveries, I have already ordered from La Pipe Rit and I will continue, hoping for improvement in delivery details in case of absence of the final customer. Best regards,
Acheteur Vérifié
purchased on 28/05/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 28/05/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you have finally received your package and that the ordered items perfectly meet your expectations. We wish you much pleasure in smoking your new pipe sculpted by master pipemaker Roger Vincent.
3
/5
★★★☆☆
I was absent during the delivery and instead of leaving the package in my mailbox, it was placed far from my home.
Acheteur Vérifié
purchased on 23/04/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Your order (dated 23/04/2024) was handed over to the postal services the next morning for delivery to Belgium. We also pass on your comment to La Poste so that this point can be improved for your future deliveries. Our entire team is very happy to learn that you received your package only 48 hours after its shipment!
3
/5
★★★☆☆
This pipe is a bit small compared to what I expected, but it is of very good quality.
Acheteur Vérifié
purchased on 20/03/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this Savinelli pipe made in Italy does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3
/5
★★★☆☆
Knowing the world of pipes, this is the first time I have to return a new pipe to correct defects. I am therefore a bit disappointed.
Acheteur Vérifié
purchased on 11/03/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your purchase in our store. The Saint-Claude pipe you chose is equipped with a classic metal filter. This has the advantage of being adjustable. If necessary, you can slightly spread the two legs so that the filter fits best in the bowl of your pipe. By doing this, the filter will perfectly match the diameter of the drilling and will hold well in place in the stem of your pipe. Do not hesitate to contact our team by email or phone if you need additional information or details about pipe filters.
3
/5
★★★☆☆
You don't realize it, and the size is really too small, so the price is a bit high compared to the product...
Acheteur Vérifié
purchased on 29/01/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for your feedback regarding this pipe from the Vauen brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this small pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
2
/5
★★☆☆☆
In my order the shipping costs were included, to my surprise I still had to pay 21 Frs to pick it up at the post office, my shipping costs cost me 30 Frs, half the price of the pipe
Acheteur Vérifié
purchased on 23/01/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store http://www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
3
/5
★★★☆☆
Following a shipping error on your part, I had to return the item at my expense to get the correct one and no commercial gesture following this error..... Disappointed
Acheteur Vérifié
purchased on 10/01/2024
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback through the Avis-Vérifiés platform after your purchase on our online store http://www.pipe.fr. Following our previous email exchanges, we would like to reiterate our apologies for this lack of attention encountered during the preparation of your order. We thank you again for bringing this information to our attention as we were able to correct the situation, proceed with the exchange, and send you the pipe you initially chose. Furthermore, we have refunded you the amount of the return shipping costs you had to pay. Our entire team wishes you much pleasure in smoking your two new pipes!
3
/5
★★★☆☆
Delivery not always the fastest. Delivery not always the fastest. A lot of trouble with card payment. Had to resort to bank transfer.
Acheteur Vérifié
purchased on 29/12/2023
Translated review
Answer from La Pipe Rit
Hello and thank you very much for taking the time to send us this message through the Verified Reviews platform. Our team immediately validated your order as soon as we received your bank transfer. Thus, we were able to hand over your package to the postal services (the very next morning) so that it could be quickly delivered to you in Belgium. We thank you again for confirming the good receipt of your package. If you encounter difficulties paying online, do not hesitate to contact our team directly by phone during your next order. Our experts will easily guide you and provide you with all the details you may need.
3
/5
★★★☆☆
Delayed delivery as often with colissimo. Dunhill pipe corresponding to the order.
Acheteur Vérifié
purchased on 28/12/2023
Translated review
3
/5
★★★☆☆
I did not understand why I still had to pay 26 Swiss francs for shipping when I went to the post office to pick up my package?
Acheteur Vérifié
purchased on 14/12/2023
Translated review
Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store http://www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as clearly stated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.
2
/5
★★☆☆☆
I am still waiting for the package you say was delivered. It is still with DPD.
Acheteur Vérifié
purchased on 24/12/2023
Translated review
Answer from La Pipe Rit
Hello and thank you for sharing this information through the Avis-Vérifiés platform. We also invite you to contact our team directly by email or phone. One of our advisors will then provide you with all the latest information received regarding the delivery of your order in Belgium.